Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Staff Software Engineer - Frontend Telemetry

Company: Canva

Location: Australia

Posted Nov 23, 2025

Canva seeks a Staff Frontend Engineer to lead telemetry SDK development, collaborate across teams, and drive product insights. The role offers equity, flexible leave, and a focus on innovation.

Partner Architect - Palo Alto Networks-Strata and SASE

Company: Optiv

Location: USA

Posted Nov 23, 2025

The Partner Architect position at Palo Alto Networks PAN involves serving as a strategic technical advisor, driving presales excellence through deep technical expertise, and championing partner technologies. The role requires 5+ years of hands-on experience with Palo Alto Networks, expert-level certifications, and exceptional communication skills. Optiv offers a remote work environment, diversity and inclusion initiatives, professional training, and volunteer opportunities.

Quality Manager

Company: Gametime United

Location: USA

Posted Nov 23, 2025

This role involves leading QA teams with AI tools, ensuring quality standards, and offering competitive benefits like salary, equity, and wellness programs.

Technical Account Manager

Company: Kraken

Location: Netherlands

Posted Nov 23, 2025

Kraken is a technology company focused on creating a smart sustainable energy system. They build an AI-driven platform for energy management, optimizing resources and delivering cost-effective customer experiences. The company seeks a Technical Account Manager to lead strategic technical relationships with utility and energy clients, driving value realization and alignment across accounts.

Full Stack Engineer

Company: Qualio

Location: Remote

Posted Nov 23, 2025

Qualio is seeking a Full Stack Engineer to join their platform team, offering competitive compensation, remote work, and opportunities to impact lifesaving product development. The company emphasizes collaboration, clean code, and cloud-based solutions while promoting diversity and inclusion.

Sr. Director, Partnership Sales - G-P Gia

Company: G-P

Location: Remote

Posted Nov 23, 2025

The text promotes Gia, an AI-powered HR compliance tool that reduces legal reliance and cuts costs by up to 95%. It outlines a sales director role focused on product adoption, co-innovation, and global organizational transformation, emphasizing enterprise leadership and AI-driven solutions.

Technology Solutions Architect – Director

Company: Guidehouse

Location: USA

Posted Nov 23, 2025

The Technology Solutions Architect role at Guidehouse supports the Technology Partner by developing and delivering industry-specific technology solutions for Federal Civilian clients. The position requires collaborating with account SMEs, translating client challenges into solution architectures, and leading RFP responses. The ideal candidate has 10+ years of experience in solution architecture, a bachelor's degree, and a strong understanding of Federal Civilian operations and procurement cycles.

Senior Backend Engineer - Feature Control

Company: Canva

Location: Australia

Posted Nov 23, 2025

The job description is for a Senior Backend Engineer role at Canva, focusing on building and evolving backend systems for feature flagging, progressive delivery, and content review. The role involves collaborating with platform and product teams, maintaining performance and reliability, and participating in code reviews and technical design discussions. Canva is a team that values diversity, safety, observability, and engineering excellence.

Legal Operations Manager

Company: Dropbox

Location: Remote

Posted Nov 23, 2025

Dropbox is seeking a highly organized and strategic Legal Operations Manager to join their Legal team. The role involves managing and optimizing legal systems, partnering cross-functionally with internal teams, and driving efficiency and innovation across the legal organization. The ideal candidate has deep experience in legal operations, is technically proficient in legal platforms, and thrives in a collaborative, fast-paced tech environment.

Lead Designer

Company: Teach For All

Location: Remote

Posted Nov 23, 2025

The role is a multifaceted graphic designer position at Teach For All, responsible for maintaining the organization's visual brand and design. The role involves executing day-to-day design projects, creating a wide range of materials, and ensuring brand consistency. The ideal candidate should have at least 5 years of experience in diverse design mediums, proficiency in Adobe Creative Suite, and strong organizational skills.

Associate Director - IT Risk & Compliance

Company: EVERSANA

Location: USA

Posted Nov 23, 2025

EVERSANA is a global company with over 7000 employees committed to creating next-generation commercialization services for the life sciences industry. They prioritize improving patient lives, embracing diversity, and fostering an inclusive culture. The company seeks team members who care deeply about EVERSANA, its people, clients, and patients. The Associate Director IT Risk & Compliance role involves leading information security, managing risk, ensuring compliance, and collaborating with stakeholders.

Head of Product - PFM Platform

Company: Origin

Location: USA

Posted Nov 23, 2025

The role is a high-impact position leading the core product experience for personal finance at Origin. The mission is to transform PFM into an intelligent, proactive system that unifies spending, investing, and home finance. The role involves building and scaling core product experiences, leading product strategy, ensuring product excellence, and driving AI-led financial guidance.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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