Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Software Engineer (L5) - Open Connect Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is responsible for a significant portion of global internet traffic and works collaboratively with ISPs to deliver content efficiently. Netflix is looking for a talented software engineer to join their team and work on impactful availability, scalability, and usability challenges for their Open Connect platform.

Account Executive - Government and Public Sector

Company: ElevenLabs

Location: Remote

Posted Nov 17, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. Their mission is to make information accessible in any voice, language, or sound. They offer a Creative Platform and Agents Platform powered by proprietary AI models. The company values high velocity, impact, AI first, excellence, and a global team. They are looking for a self-starting Account Executive based in Western Europe to lead new business efforts across government organizations.

Art Director - Internal Game Studio (ISX2)

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is seeking a highly skilled Art Director to lead the artistic vision of a new, unpublished game. The role involves defining the game's look, managing external art contractors, and collaborating with a passionate cross-disciplinary team. Netflix offers comprehensive benefits and a competitive compensation package.

Motor Claims Adjuster

Company: Reserv

Location: Remote

Posted Nov 17, 2025

Reserv is an insurtech company focused on automating claims processes using AI and automation technology. They aim to bring efficiency and simplicity to claims for TPAs, insurance technology providers, and adjusters. The company values highly motivated, growth-oriented individuals with experience in motor claims, fraud, and credit hire negotiations. They offer a competitive benefits package and a flexible work environment.

UI Engineer L4 - Ads Engineering

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier to attract new members and advertisers. The Ads Platform Engineering team is building highly performant advertising systems to monetize their content and differentiate in the growing CTV advertising space.

Account Executive - Government and Public Sector

Company: ElevenLabs

Location: Remote

Posted Nov 17, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. Their mission is to make information accessible in any voice, language, or sound. They offer a Creative Platform and Agents Platform powered by proprietary AI models. They are looking for a self-starting Account Executive based in Southern Europe to drive new business efforts across government organizations.

Software Engineer L7 - Enterprise Solutions

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a technical thought leader to shape the future of its enterprise ecosystem by rearchitecting systems, driving AI-native product development, and fostering a culture of operational excellence. The role offers a competitive compensation package and values diversity and inclusion.

Software Engineer L4 - iOS, Shared Client Foundations

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Shared Client Foundations team builds UI architecture and frameworks for iOS, Android, TV, and Web platforms. They focus on creating cross-platform data access architecture, server-driven UI architecture, and frameworks for feature configuration-based UI development. The team values self-motivated engineers with a passion for building solutions rooted in business and customer needs.

Site Reliability Engineering Manager

Company: Shippo

Location: Remote

Posted Nov 17, 2025

Shippo's job posting highlights their mission to empower ecommerce through reliable shipping solutions and emphasizes a SRE Manager role with comprehensive responsibilities, competitive compensation, and inclusive hiring practices. The position offers opportunities for career growth, flexible work arrangements, and a supportive team environment.

Systems Development Engineer 4 - Creative Compute and Storage

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Creative Compute and Storage team is seeking a Systems Development Engineer to design, develop, and deliver technology infrastructure for content creation. The role involves collaborating with engineering, creative, and business teams to design and build services that incorporate data collection, analysis, and feedback loops to improve experiences and productivity for content creators. The ideal candidate has a strong analytical approach, technical expertise in large-scale computing infrastructure, and a passion for automation, efficiency, and scalability.

Account Executive - Government and Public Sector

Company: ElevenLabs

Location: Remote

Posted Nov 17, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking a self-starting Account Executive based in Central Europe to drive new business efforts across government organizations.

Customer Success

Company: ElevenLabs

Location: Remote

Posted Nov 17, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking a Customer Success professional to build relationships with enterprise clients in the Middle East and drive adoption of their products.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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