Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Project Manager - Software Implementation

Company: Makersite GmbH

Location: Germany

Posted Nov 15, 2025

Makersite is a fast-growing company pioneering sustainable product development and digital collaboration. They are seeking innovative Project Managers passionate about technology and sustainability to lead software implementation projects, ensuring timely delivery and stakeholder satisfaction. The role offers competitive salary, remote-first flexibility, learning opportunities, and purpose-driven work.

Senior Data Scientist

Company: Canva

Location: Remote

Posted Nov 14, 2025

The job description is for a Regional Data Lead position at Canva, focused on GPTN (Global Product Team Network) in Germany, Poland, Turkey, and the Netherlands. The role involves crafting data narratives, identifying growth bottlenecks, building dashboards, defining data strategy, partnering with teams, and supporting product initiatives. Canva offers equity packages, inclusive parental leave, an annual Vibe & Thrive package, and flexible leave options.

Senior Delivery Manager

Company: NECSWS

Location: UK

Posted Nov 15, 2025

The job description outlines the role of an NEC Digital Senior Delivery Manager, who will support clients through every stage of the delivery lifecycle, ensuring projects run smoothly and efficiently. The role involves managing a multidisciplinary project team, ensuring projects are delivered on time, on budget, and to a high quality, meeting client requirements. The company offers an excellent benefits package, including private medical cover, paid holidays, life assurance, a group pension plan, and flexible benefits.

Qualified Pipeline - Microstrategy Developer

Company: Data Meaning

Location: Remote

Posted Nov 14, 2025

This job posting highlights Data Meaning's expertise in Business Intelligence and Data Analytics consulting, emphasizing their high-quality services, global team of 95+ consultants, and opportunities for Microstrategy Developers to work on impactful projects with remote flexibility.

AI Specialist/Engineer - Qualified Pipeline

Company: Data Meaning

Location: Remote

Posted Nov 14, 2025

Data Meaning seeks AI SpecialistEngineers for a full-time role, emphasizing innovation, technical expertise, and collaboration in AI solutions. The position requires strong machine learning skills, experience with AI frameworks, and ability to work in agile environments. Key responsibilities include developing AI models, analyzing data, and driving strategic decision-making through technology.

Channel Account Manager

Company: Canonical

Location: Remote

Posted Nov 14, 2025

Canonical promotes itself as a leading open source provider with global enterprise success, highlighting growth opportunities and a distributed work environment. The job posting emphasizes channel sales expansion, strategic partnerships, and competitive compensation while showcasing the company's innovative tech focus and commitment to diversity.

Senior Data Engineer (AWS & Python)

Company: Proxify

Location: CET +/- 3 HOURS

Posted Nov 14, 2025

The job posting is for a Senior Data Engineer role specializing in modern cloud-native data platforms, with a focus on Amazon Web Services (AWS) and Python. The role involves designing, building, and optimizing highly scalable and reliable ETL/ELT pipelines and data warehouses to power analytics, machine learning, and business intelligence for clients. The ideal candidate should have 5+ years of professional experience in data engineering, expert proficiency in Python, deep hands-on experience with AWS core services, and solid expertise in SQL and complex query writing/optimization.

Tech Lead Databricks Data Engineer

Company: Mitre Media

Location: USA

Posted Nov 14, 2025

Mitre Media seeks a Tech Lead Data Engineer to build AI-driven FinTech solutions. The role involves designing ETL pipelines, ensuring data quality, and working with cutting-edge tech like Databricks and LLMs. The company offers autonomy, competitive compensation, and growth opportunities.

Program Manager

Company: phData

Location: Latin America

Posted Nov 15, 2025

The job posting is for an experienced Program Manager to lead the company's next phase of growth. The ideal candidate will have a strong track record of managing large strategic customer portfolios, developing a robust delivery organization, and nurturing future leaders within the team. The role involves overseeing multiple high-visibility projects, ensuring alignment across internal teams and key stakeholders, and driving the company's next stage of growth.

Video Editor

Company: Bamboo Works

Location: Remote

Posted Nov 14, 2025

The text is a job posting for an experienced video editor to join a growing wedding film team in Sydney. The role involves editing full-length wedding films and creating short, engaging edits for Instagram and other social platforms. The position offers flexible work hours and the potential to transition to full-time. The ideal candidate should have 3+ years of experience, proficiency in professional video editing software, and familiarity with Instagram Reels trends and captioning tools.

Staff Product Designer - MetaMask

Company: Consensys

Location: USA

Posted Nov 15, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and CoFounder of Ethereum. Since 2014, Consensys has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem. The company's mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Senior Product Manager

Company: InPost

Location: Remote

Posted Nov 14, 2025

InPost Group is an innovative European out-of-home deliveries company with a market capitalization of about $5 billion. They are looking for an experienced consumer-focused Product Manager to manage technology products in the mobile apps area, drive innovation, and lead product development efforts. The ideal candidate should have around 3 years of experience building high-impact mobile app products, proficiency in English and French, and a passion for scale, bias for outcomes, and long-term value.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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