Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Event Operations Coordinator

Company: Gcore

Location: Poland,Serbia,Cyprus

Posted Nov 14, 2025

Gcore is an international cloud and edge leader providing web performance, content delivery, and security solutions. They collaborate with industry giants like Intel, Dell, NVIDIA, and Equinix. Gcore is seeking an Event Operations Coordinator to manage internal and external events, working closely with various teams and partners.

iOS Engineer - Poe

Company: Quora

Location: USA

Posted Nov 14, 2025

Quora is a remote-first company with a mission to grow collective intelligence through its Quora and Poe platforms. The Poe platform offers a variety of AI language models for users to chat, explore, and build with. Quora values diversity and inclusivity, and is seeking a talented iOS Engineer to join the Poe team to design, develop, and maintain the Poe iOS app.

Senior Product Manager: Claims Engine

Company: Grow Therapy

Location: USA

Posted Nov 14, 2025

The job posting is for a product team member to design a game-changing billing system for a mental healthcare company. The role involves owning the product roadmap, building an industry-leading revenue cycle system, leveraging AI/ML for intelligent collections, collaborating with engineering and revenue cycle teams, and shaping the product culture. The ideal candidate should have 5+ years of product management experience, preferably in healthcare, and a passion for user empathy and adaptability.

Client Relationship Manager

Company: NXTThing RPO

Location: USA

Posted Nov 14, 2025

NXTThing is a recruitment process outsourcing (RPO) company that combines innovative technology with a human touch to transform how companies attract top talent. They offer tailored solutions and aim to elevate talent acquisition through dynamic leadership and advanced strategies. The ideal candidate is an experienced recruiter with 3+ years of experience, strong communication skills, and knowledge of creative sourcing techniques.

Product Marketing Manager - Emerging Products

Company: Figma

Location: Remote

Posted Nov 14, 2025

Figma is seeking a fullstack Product Marketing Manager to support their emerging products. The role involves partnering with product, sales, design, and marketing teams to develop go-to-market strategies, launch products, and drive adoption. The ideal candidate should have 6+ years of product marketing experience, be able to manage stakeholders at all levels, and have a track record of managing cross-functional initiatives from ideation to execution and measurement.

Senior Data Engineer

Company: Recharge

Location: Remote

Posted Nov 14, 2025

This job posting outlines a Senior Data Engineer role at Recharge, emphasizing responsibilities like building data pipelines, ensuring data quality, and collaborating with cross-functional teams. It highlights required experience with data platforms and tools, along with compensation details in the US and Canada.

Principal Data System Architect - Data Engineering & Monetization

Company: GitLab

Location: USA

Posted Nov 14, 2025

The role of Data System Architect at GitLab involves driving the strategic evolution of the company's data platform. The position requires designing scalable distributed solutions, defining data product standards, building governed data services, and partnering with product and engineering teams. The ideal candidate should have experience in architecting large-scale distributed data systems, leadership skills, and expertise with modern data stack technologies.

Data Scientist

Company: Figma

Location: USA

Posted Nov 14, 2025

Figma is seeking an experienced Data Scientist to join their growing data team. The role involves collaborating across teams, building models and analytical frameworks, developing tools and systems, owning complex data projects, and championing data quality and accessibility. The ideal candidate should have 4+ years of experience in Analytics or Data Science, fluency in SQL and a scripting language like Python or R, experience with distributed data systems, and a strong foundation in statistical methods and experimentation.

Principal - Leadership Development Manager

Company: Twilio

Location: Remote

Posted Nov 14, 2025

The job posting is for a Principal Leadership Development Manager at Twilio. The role involves designing and delivering leadership development programs for global leaders, acting as a strategic advisor, and managing vendor partnerships. The position requires a bachelor's degree, 10+ years of experience in digital learning, and strong data fluency. The role is remote and based in Ireland or the UK.

Senior Systems Engineer

Company: MrBeast

Location: USA

Posted Nov 14, 2025

The role is for a Senior Systems Engineer to build and maintain HR tech systems for a fast-growing company. The position involves designing integrations, automating workflows, setting up data pipelines, leading migrations, and ensuring security and compliance. The ideal candidate has 5+ years of experience with HRIS or enterprise SaaS platforms, proficiency with APIs and scripting, and strong SQL skills.

Partner Manager - Scaled

Company: Figma

Location: USA

Posted Nov 14, 2025

The Figmas Business Development & Partnerships team plays a critical role in accelerating company goals by working with partners to enhance product experiences, expand the ecosystem, and drive user and revenue growth. The Scaled Partner Manager role involves managing relationships with technology partners, developing scalable engagement programs, collaborating cross-functionally, and contributing partner insights to shape platform improvements and future ecosystem strategy.

Sales Account Executive - Symmetry

Company: Gusto, Inc.

Location: USA

Posted Nov 14, 2025

The role of an Enterprise Account Executive at Symmetry Software involves expanding the company's impact by bringing payroll compliance solutions to service providers and enterprise-level employers. The position requires collaborating cross-functionally with various teams to drive high-value deals in a dynamic, high-growth environment. The ideal candidate should have 8+ years of B2B SaaS enterprise sales experience, a proven track record of exceeding quotas, and strong communication and problem-solving skills.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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