Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Data Architect

Company: IBM

Location: Heredia, CR

Posted Dec 15, 2025

The text promotes IBM Consulting as a career opportunity emphasizing collaboration, innovation, and growth. It highlights technical expertise, client impact, and professional development in cloud and AI solutions across global industries.

ServiceNow Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers global client collaboration, hybrid cloud and AI innovation, and professional growth through technical expertise and creative problem-solving. The role emphasizes long-term relationships, strategic partnerships, and career development in a supportive environment.

Package Consultant-Oracle EPM Cloud

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovation, and career growth. It outlines responsibilities like solution development, technical configuration, and Agile methodology, while highlighting required skills in financial modeling, EPBCS configuration, and process design. The role emphasizes impactful work with global clients and continuous improvement.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: Coimbatore, IN

Posted Dec 15, 2025

This role involves working with clients to enhance hybrid cloud and AI solutions using IBM's technology, requiring expertise in SAP and integration tools.

Product Manager, Carbon Design System

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes IBM's Carbon Design System as an open-source platform for digital products, emphasizing its role in enabling consistent, accessible user experiences. It outlines the responsibilities of a Product Manager for the Core Library, including backlog management, cross-team collaboration, and ensuring design integrity. The role requires systems thinking, agile practices, and balancing competing priorities across stakeholders.

Application Developer SAP EDI Lead

Company: IBM

Location: Chicago, US

Posted Dec 15, 2025

This job description outlines a role in IBM Consulting requiring expertise in EDI, SAP ECC, and B2B integrations. It emphasizes collaboration with clients on hybrid cloud and AI initiatives, with responsibilities spanning system support, partner onboarding, and project management. Qualifications include 10+ years of EDI experience and proficiency in cloud platforms.

Application Developer-Oracle Cloud UX Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise, client collaboration, and solution development. Responsibilities include consulting, project implementation, and ensuring technical compliance. Requirements include specific certifications and experience with Oracle Cloud technologies.

PTP- Project Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation through agile methodologies and AI, and opportunities for innovation. It emphasizes growth, mentorship, and technical expertise in finance domains with a strong emphasis on process improvement and technology integration.

SAP SD Consultant

Company: IBM

Location: Jakarta, ID

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on collaborative client work, strategic SAP solutions, and leadership opportunities. It emphasizes growth, technology integration, and impactful project delivery across global industries.

Entry Level Technical Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description outlines a project manager role involving coordination of a complex documentation platform, requiring organizational skills, cross-functional teamwork, and problem-solving. It highlights growth opportunities, mentorship, and the impact of the role on project success.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for professional growth through strategic partnerships and technology platforms. It highlights a culture of curiosity, creativity, and long-term development in a supportive environment.

AR Contact Center Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The text describes a customer service role at IBM's consulting centers, emphasizing responsibilities like handling customer queries, providing technical support, and maintaining professionalism. It highlights required skills, work environment, and career development opportunities.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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