Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Senior Software Engineer - C++ - Exchange

Company: Kraken

Location: USA

Posted Dec 11, 2025

Kraken promotes its mission to accelerate crypto adoption and financial freedom through a global, mission-focused team. The company emphasizes industry-leading security, crypto education, and worldclass client support, offering remote opportunities for experienced traders and developers with expertise in blockchain and high-performance systems.

Senior Product Manager - Payments

Company: Pleo

Location: Denmark,Sweden,Spain,Portugal,UK,Netherlands

Posted Dec 11, 2025

The role involves leading the Payments team to create seamless customer experiences. Responsibilities include shaping the payment platform's vision, driving results, and collaborating with stakeholders. The position offers competitive salaries and benefits like a Pleo card, catered meals, and mental health support.

Customer Training Manager

Company: Masabi

Location: Colombia

Posted Dec 11, 2025

Masabi is driving the fare payment revolution, offering a remote Customer Training Manager role with benefits like flexible work, training allowances, and a focus on innovation. The company emphasizes purpose-driven growth, collaboration, and making transit accessible for all.

Senior HRBP Manager - Engineering

Company: Twilio

Location: USA

Posted Dec 11, 2025

This job description highlights a Senior HRBP Manager role at Twilio with opportunities to shape talent strategies, collaborate with engineering leaders, and drive organizational growth. The position offers competitive compensation, benefits, and remote work flexibility, emphasizing impact and innovation in a dynamic product development environment.

Staff Technical Lead

Company: HubSpot

Location: USA

Posted Dec 11, 2025

This job posting seeks a Staff Technical Lead to spearhead API development for HubSpot's data platform, emphasizing scalable systems and customer impact. The role combines hands-on engineering with leadership, offering competitive compensation and benefits aligned with HubSpot's innovation-driven culture.

Cloud Platform Architect

Company: Bugcrowd

Location: USA

Posted Dec 11, 2025

The job seeks a Cloud Platform Architect to design and optimize cloud-native platforms, focusing on scalability, security, and integration with microservices and APIs. The role involves leading architectural decisions and ensuring compliance with security standards.

Junior Talent Sourcer

Company: JustAnswer

Location: Ukraine

Posted Dec 11, 2025

This job description outlines a Talent Sourcer role requiring proactive sourcing, candidate engagement, and collaboration with recruiters. It emphasizes skills in AI tools, ATS systems, and market research while detailing responsibilities like pipeline building and candidate qualification.

Engineering Manager - Core Voice Platform

Company: Vonage

Location: USA

Posted Dec 11, 2025

This job description outlines a Core Voice Manager role requiring leadership of global voice operations, expertise in SIP infrastructure, and collaboration with cross-functional teams. The position emphasizes reliability, security, and innovation in enterprise voice systems, with competitive benefits and career growth opportunities.

Technical Writer

Company: TrustArc

Location: Philippines

Posted Dec 11, 2025

TrustArc emphasizes data privacy solutions, global team collaboration, employee support initiatives, and core values. The job description highlights technical writing roles with opportunities for growth, while promoting diversity and inclusion in the workplace.

GTM Enablement Partner

Company: Dropbox

Location: Canada

Posted Dec 11, 2025

This job description outlines the role of a Regional GTM Enablement Partner, emphasizing responsibilities like developing enablement programs, collaborating with sales leadership, and managing budgets. It lists requirements such as 5+ years of sales experience and preferred qualifications like familiarity with enablement tools. The compensation range in Canada is specified as $109,200-$147,800 CAD.

Regulatory Affairs Specialist – Consultant

Company: ClinChoice

Location: Mexico

Posted Dec 11, 2025

The job description outlines a Regulatory Affairs Specialist role with responsibilities including managing product licenses, FDA submissions, and compliance. Requirements include 3+ years of experience, technical skills, and a focus on quality. ClinChoice emphasizes a supportive culture and global opportunities.

Software Engineer - Exchange - C++

Company: Kraken

Location: USA

Posted Dec 11, 2025

Kraken promotes crypto adoption with a global team focused on security and education. They offer roles in trading tech, emphasizing innovation and collaboration.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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