Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Senior Golang Software Engineer

Company: Nearform

Location: Ireland

Posted Dec 10, 2025

A permanent remote Senior Golang Engineer role in Ireland with Nearform, offering competitive benefits, flexible work, and opportunities to work on AI-driven solutions. The position requires expertise in Golang, Kubernetes, and agile practices, with a focus on building scalable applications.

Senior Manager - Technical Revenue Accounting

Company: Twilio

Location: USA

Posted Dec 10, 2025

This job posting seeks a Senior Manager Technical Revenue Accounting at Twilio, requiring expertise in ASC 606 compliance, cross-functional collaboration, and leadership of complex accounting processes. The role involves managing revenue recognition policies, mentoring teams, and ensuring audit readiness. Qualifications include a bachelor's degree, 8+ years of technical accounting experience, and strong analytical skills. The position offers competitive pay, benefits, and remote work flexibility with potential for equity participation.

Content Marketer

Company: HubSpot

Location: USA

Posted Dec 10, 2025

HubSpot seeks a dynamic content strategist to join their offers program, focusing on AI-driven content creation and cross-functional collaboration. The role emphasizes innovation, creativity, and data-driven strategies, with competitive compensation and benefits.

Manager - Product Marketing

Company: Figma

Location: USA

Posted Dec 10, 2025

This job description outlines a Product Marketing Manager role at Figma with responsibilities including leading PMM teams, developing go-to-market strategies, and collaborating across departments. The ideal candidate should have 7+ years of experience, team leadership skills, and expertise in commercial growth. Figma offers competitive compensation, equity, and benefits including health insurance, retirement plans, and remote work flexibility.

Provider Marketing - Acquisition Associate II

Company: Grow Therapy

Location: USA

Posted Dec 10, 2025

This job description outlines a role focused on provider acquisition and marketing operations, requiring collaboration with cross-functional teams, campaign management, and data-driven optimization. The position offers hybrid or fully remote work arrangements with a competitive salary range based on location and experience.

Senior Manager - Professional Services, Technical Program Management - AMER

Company: GitLab

Location: USA

Posted Dec 10, 2025

This job description highlights a senior role at GitLab focused on leading professional services technical program management, driving operational excellence, and shaping the future of DevSecOps delivery. The position emphasizes collaboration across teams, strategic alignment with business goals, and innovation in delivery frameworks.

Purchasing Specialist

Company: GuidePoint Security

Location: USA

Posted Dec 10, 2025

This job description outlines the responsibilities of a Purchasing Specialist at GuidePoint Security LLC, including order processing, vendor communication, and compliance with service-level agreements. The role requires experience in purchasing, attention to detail, and flexibility in work schedules, with emphasis on analytical skills and adaptability.

Enterprise Support Specialist - Korean Speaking

Company: Figma

Location: USA

Posted Dec 10, 2025

This job description highlights an exciting opportunity to work with enterprise customers, deliver exceptional support experiences, and contribute to product improvements. It emphasizes technical expertise, cross-functional collaboration, and a competitive compensation package including equity and benefits.

Senior Project Planner

Company: KoBold Metals

Location: USA

Posted Dec 10, 2025

KoBold Metals seeks a Project Planning Analyst to manage exploration projects, requiring quantitative expertise and experience in mineral exploration. The role offers a competitive salary range of $100k-$165k and emphasizes collaboration with industry leaders and innovative technology.

Firefox OS Integration: Windows Senior Software Engineer

Company: Mozilla

Location: Canada

Posted Dec 10, 2025

Mozilla, a nonprofit-backed tech company, has shaped the internet for 25 years by focusing on privacy, security, and open-source innovation. They seek contributors to enhance Firefox and other projects, emphasizing collaboration and diversity.

Director of Strategic Accounts - Acquisition

Company: Udacity

Location: USA

Posted Dec 10, 2025

This job description highlights a strategic sales role at Udacity, focusing on enterprise client acquisition and growth. It emphasizes experience in enterprise sales, consultative approaches, and a dynamic startup environment.

Firefox OS Integration: Windows Senior Software Engineer

Company: Mozilla

Location: USA

Posted Dec 10, 2025

Mozilla's mission is to build an open internet, focusing on innovation and user privacy. They seek contributors for the OS Integration team, offering competitive benefits and a commitment to diversity. The role involves improving Firefox on Windows and collaborating across platforms while aligning with core values of inclusivity and responsibility.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

Related Pages