Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 10, 2025

This job description highlights a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, strategic SAP solutions, and career growth opportunities. It outlines required expertise in SAP FICO, project experience, and communication skills for client-facing roles.

Business Analyst in Banking sector (French speaking) (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 10, 2025

This role involves working with clients to drive innovation and career growth, requiring technical expertise and collaboration skills. The position emphasizes long-term relationships, global collaboration, and professional development opportunities within IBM's ecosystem.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: Coimbatore, IN

Posted Dec 10, 2025

This job description outlines a role in IBM's consulting delivery centers, requiring technical expertise in SAP CPI, configuration management, communication skills, and experience with software development and testing. It specifies educational qualifications and preferred qualifications for candidates.

Application Developer-Commerce Transformation (Magento)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 10, 2025

This text describes a career in IBM Consulting, emphasizing global client collaboration, innovation in hybrid cloud and AI, and technical expertise. It outlines role responsibilities requiring coding skills, cloud architecture knowledge, and DevOps experience, while highlighting the impact of strategic partnerships and technology platforms.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This text describes a career opportunity at IBM Consulting focusing on collaboration with global clients, digital transformation, and career growth. It highlights roles in recruitment, process analysis, and innovation within a supportive ecosystem.

MarTech Strategy Specialist

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 10, 2025

The role involves supporting MarTech initiatives, data integration, and strategic recommendations in a dynamic marketing environment with required experience in marketing operations and technical tools.

Consultant – Digital Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description highlights a role focused on digital engineering, client collaboration, and process improvement. It emphasizes skills in business analysis, technology integration, and delivering real business value through strategic solutions and innovation.

Oracle Cloud HCM Lead

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description outlines a role in IBM Consulting focused on Oracle HCM Cloud implementations, emphasizing collaboration with clients, technical expertise, and career growth opportunities within IBM's technology ecosystem.

Platform Developer – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

The text describes a Platform Developer role at IBM Client Engineering, emphasizing collaboration with clients on innovative solutions, career growth opportunities, and a supportive work environment. It highlights responsibilities involving hybrid cloud and AI technologies, technical leadership, and cross-functional teamwork. The role requires skills in cloud expertise, value communication, and technical problem-solving, with a focus on delivering enterprise-scale solutions and client satisfaction.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This role involves collaborating with clients on SAP solutions and innovative projects, offering growth opportunities and technical expertise in IBM's consulting environment.

Customer Success Engineer

Company: IBM

Location: CORAL GABLES, US

Posted Dec 10, 2025

This text describes a career opportunity at IBM Software focusing on customer success engineering roles. It highlights the team's expertise in transforming customer challenges into industry-leading solutions, emphasizing cloud-native AI-powered software development. The role involves managing infrastructure and security lifecycle, driving customer adoption of HashiCorp tools, and ensuring timely renewals. Requirements include technical expertise in cloud and DevOps, strong communication skills, and experience with HashiCorp tooling.

DevOps Cloud Engineer

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

This job description outlines the role of a DevOps Cloud Engineer, detailing responsibilities such as designing cloud infrastructure, implementing automation tools, and maintaining CI/CD pipelines. It specifies required skills in AWS, Terraform, Kubernetes, and certifications, while emphasizing collaboration with development teams and on-call availability.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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