Support And Enhance Jobs

1,889,334 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

F&A Delivery Manager

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a leadership role at IBM's consulting delivery centers, emphasizing innovation, client satisfaction, and operational excellence. It outlines responsibilities including team management, service delivery, and strategic planning, while highlighting required expertise in financial processes and large-scale project management.

Quality Engineer-Automation

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation through collaboration, training, and testing skills. Key responsibilities include team collaboration, technical training, and system integration.

Application Architect-SAP NextGen Technical Innovation

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, technical leadership, and professional growth opportunities through SAP expertise and project management responsibilities.

Back End Developer (Early career)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description highlights a backend developer role at IBM Systems focusing on software development for storage infrastructure. The position requires expertise in Python, Linux, and agile methodologies, while offering opportunities to innovate and collaborate with global teams on high-quality storage solutions.

Designer-Visual Design

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working in IBM's delivery centers, focusing on design tasks, branding, and collaboration. Requirements include a bachelor's degree, design expertise, and proficiency in tools like Figma.

Application Developer-SAP UX

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration with clients on hybrid cloud and AI projects, responsibilities including feature development and stakeholder collaboration, and requirements for technical expertise in SAP and BTP services.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This role offers opportunities to work globally with clients, lead innovative projects, and leverage advanced technologies for career growth.

Application Developer-Oracle Cloud Reporting

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This text describes a consultant role at IBM Consulting, emphasizing technical expertise, client collaboration, and career development opportunities. It outlines responsibilities such as solving business problems, developing scalable solutions, and meeting client specifications. The job requires a bachelor's degree, Oracle experience, and preferred skills in cloud technologies and integration tools.

Security Specialist-Infrastructure Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving technical expertise in cloud engineering, system infrastructure, and CDN technologies. Responsibilities include optimizing technical infrastructure, analyzing data for decision-making, and managing system reliability. Requirements include a bachelor's degree, cloud platform experience, and strong analytical skills.

Application Architect-Salesforce

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and technical expertise in Salesforce implementation. It highlights opportunities for impactful work with strategic partners and industry-specific expertise in sectors like banking.

Product Manager

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

The text describes a Product Manager role at IBM focused on leading observability for generative AI technologies. It highlights opportunities for innovation, collaboration with cross-functional teams, and requirements including expertise in AI monitoring tools, cloud-native systems, and agile practices. The role emphasizes driving product growth and staying ahead of industry trends in AI observability.

Associate Quality Engineer-Automation

Company: IBM

Location: BANGKOK, TH

Posted Dec 09, 2025

This job description highlights opportunities for career growth in IBM Consulting, emphasizing collaboration with global clients, impact on hybrid cloud and AI initiatives, and professional development. It outlines responsibilities as a Quality Engineer, required skills in software testing and cloud computing, and preferred experience with testing tools and data analysis.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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