Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

QA Automation Engineer

Company: ActiveState

Location: Remote

Posted Dec 21, 2025

The text describes a job opportunity for an Automation QA Engineer at ActiveState, highlighting responsibilities involving automated testing frameworks, collaboration with cross-functional teams, and contributions to secure open source software. It emphasizes benefits like competitive salary, remote work flexibility, and career growth within a stable company.

Project Coordinator

Company: RSI Security

Location: Remote

Posted Dec 21, 2025

The text describes a Project Coordinator role in Northlake, TX, involving project management, risk identification, and telecommuting options with a salary range of $70,000-$80,000 annually.

Director of Narrative and Video Storytelling

Company: Field AI

Location: Irvine, CA

Posted Dec 21, 2025

Field AI is advancing robotics with AI-driven solutions, solving complex challenges. The role involves storytelling to communicate technical achievements and build trust in their innovations.

Claims Representative | Auto

Company: Sedgwick

Location: USA

Posted Dec 21, 2025

Sedgwick promotes a positive work environment with career growth opportunities, flexibility, and comprehensive benefits. The job emphasizes a caring culture, global leadership, and recognition as a top workplace, while outlining responsibilities for claims processing and customer service.

AI Developer

Company: Guidehouse

Location: Remote

Posted Dec 21, 2025

This job posting seeks an AI Developer for Data Science Consulting with responsibilities including designing Generative AI solutions, collaborating with teams, and delivering AI prototypes. It outlines required qualifications, technical skills, and benefits like competitive compensation, flexible benefits, and professional development opportunities.

Copywriter

Company: Paula's Choice Skincare

Location: USA

Posted Dec 22, 2025

This job description outlines a Copywriter role at Paulas Choice, emphasizing collaboration with creative teams, brand storytelling, and contributing to integrated campaigns across multiple channels. The position requires 3+ years of experience, a strong portfolio, and adaptability to brand voice while managing multiple projects in a fast-paced environment.

Senior Graphic Designer

Company: Paula's Choice Skincare

Location: USA

Posted Dec 22, 2025

This job description outlines a Senior Graphic Designer role at Paula's Choice, emphasizing leadership in creative output across print and digital channels. The position requires overseeing a design team, managing creative processes, and aligning work with brand strategy. Qualifications include 5+ years of experience, proficiency in design tools, and leadership skills. The role offers opportunities to improve workflows and maintain brand standards.

Client Experience and Loyalty Manager

Company: Optiv

Location: USA

Posted Dec 22, 2025

This job description outlines a remote Client Experience & Loyalty Manager role with responsibilities focused on client relationships, satisfaction, and retention strategies. It highlights benefits like work-life balance, professional development, and a commitment to diversity. The position requires experience in customer success and collaboration across teams, with opportunities for growth and impact.

Product Manager - Automattic

Company: Automattic Careers

Location: North America

Posted Dec 21, 2025

This job posting seeks an experienced Product Manager to lead a key area within Automattics' product ecosystem, offering autonomy to shape product strategy and collaborate with cross-functional teams. The role emphasizes impactful outcomes, innovation, and working with industry talent, with a competitive salary range and remote work flexibility.

Account Executive - WooCommerce

Company: Automattic Careers

Location: USA

Posted Dec 21, 2025

WooCommerce is expanding its sales team to support high-value merchants, seeking experienced executives to drive growth and scale their platform's impact through consultative selling and strategic partnerships.

Data Engineer

Company: Sayari

Location: Remote - US

Posted Dec 22, 2025

Sayari, a risk intelligence provider, offers global corporate data solutions and is recognized for growth. They seek an Entry-Level Data Engineer in DC with specific technical skills.

Chief Software Architect

Company: Masabi

Location: Canada

Posted Dec 22, 2025

Masabi is driving the fare payment revolution with a global platform used in over 250 locations. They are hiring a Chief Architect to lead technology strategy and AI integration while offering remote work, extensive vacation, and professional development opportunities. The role emphasizes innovation, collaboration, and impactful contributions to scalable transportation solutions.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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