Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Senior Manager - Innovation Medical Operations

Company: Viatris

Location: USA

Posted Dec 19, 2025

Viatris seeks a Senior Manager Innovation Medical Operations to drive healthcare solutions, emphasizing stability, innovation, and impactful work. The role involves strategic leadership, compliance, and collaboration, with competitive compensation and inclusive opportunities.

QA Automation Engineer

Company: Masabi

Location: Argentina

Posted Dec 19, 2025

Masabi promotes their mission to revolutionize fare payment systems globally, highlighting innovative platforms and job opportunities for a Backend Test Automation Engineer. The company emphasizes inclusivity, career growth, and a collaborative culture focused on making transit accessible.

Principal Solution Implementation Manager

Company: Anaplan

Location: Germany

Posted Dec 19, 2025

This job description highlights a senior role leading complex Anaplan implementations, contributing to enterprise success through strategic and operational expertise. The position emphasizes leadership in transformation projects, cross-functional collaboration, and delivering scalable solutions for German enterprises.

Program Manager - Emerging Talent

Company: Dropbox

Location: USA

Posted Dec 19, 2025

This job description highlights Dropbox's Emerging Talent program, focusing on developing early-career talent through AI-driven initiatives and structured mentorship. The role emphasizes designing scalable intern programs, leveraging automation for efficiency, and fostering a future-ready workforce. Key responsibilities include program strategy, cross-functional collaboration, and data-driven improvements, with a strong emphasis on innovation and operational excellence.

Crowdstrike Business Development Manager

Company: GuidePoint Security

Location: USA

Posted Dec 19, 2025

This job description outlines the role of a Crowdstrike Business Development Manager, requiring collaboration with sales and marketing, technical expertise, certifications, and travel. Responsibilities include account planning, sales forecasting, and educating stakeholders. The position demands experience in business development and a collaborative fast-paced environment.

Senior Legal Counsel

Company: n8n

Location: EMEA

Posted Dec 19, 2025

n8n, an AI orchestration platform, highlights its growth, community, and achievements. They seek a legal hire to support scaling and innovation, offering competitive benefits and a collaborative environment.

Scientist Physician - Medical Device

Company: ClinChoice

Location: USA

Posted Dec 19, 2025

This job description outlines the responsibilities of a Specialist Physician in Medical Affairs, requiring medical expertise to ensure regulatory and scientific accuracy in materials, collaborate with cross-functional teams, and develop medical strategies. It emphasizes qualifications like an MD in Cardiology and 5-7 years of experience, with a focus on compliance and quality standards.

Technical Account Manager - Automattic Special Projects Team

Company: Automattic Careers

Location: USA

Posted Dec 19, 2025

This job description outlines the role of a Technical Account Manager at Automattic, focusing on partner experience, product collaboration, and technical expertise. It highlights responsibilities like onboarding, support, and product improvement, along with required skills and qualifications.

Senior Manager - Space Studio

Company: Airbnb

Location: USA

Posted Dec 19, 2025

This role involves leading a team to develop systems for Airbnb's physical spaces, integrating design, technology, and sustainability to enhance global operations and support the company's mission.

Tax Platform and Operations Manager

Company: Kraken

Location: USA

Posted Dec 19, 2025

Kraken emphasizes its mission to advance crypto adoption through a global team and innovative products, offering roles in tax operations with a focus on compliance and technology.

Sales Engineer/Senior Sales Engineer

Company: Aria Systems

Location: Canada

Posted Dec 19, 2025

This job posting describes a Sales Engineer role at Aria Systems, highlighting responsibilities such as supporting sales teams, configuring product presentations, and preparing RFx responses. It outlines qualifications, preferred skills, and company culture emphasizing flexibility, innovation, and a collaborative environment.

Thai / English Gaming Support Agent

Company: 5CA

Location: APAC

Posted Dec 19, 2025

This job posting outlines a remote Gaming Support Agent role with requirements for language skills, gaming knowledge, and technical specifications. It highlights benefits like remote work flexibility, international company culture, and comprehensive training.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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