Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Egypt

Posted Dec 19, 2025

Storypeller seeks a technical leader to shape AI-driven workflows for their high-growth SaaS platform, focusing on innovation and team collaboration.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Tunisia

Posted Dec 19, 2025

This job posting highlights a high-growth technical leadership role at a fast-expanding SaaS company, emphasizing AI integration, system design, and impactful product development in a collaborative environment.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Romania

Posted Dec 19, 2025

This role offers technical leadership in a high-growth SaaS company, focusing on AI-driven solutions and system design with opportunities for impactful contributions.

Lead Software Engineer (Web SDK)

Company: Storyteller

Location: Romania

Posted Dec 19, 2025

This job posting highlights a remote contractor role with competitive compensation, opportunities to work on high-impact tech projects for global sports brands, and a focus on AI-assisted development. The position emphasizes technical leadership, system design, and collaboration across teams, with clear expectations for problem-solving and innovation.

Customer Growth Manager

Company: Cloudbeds

Location: USA

Posted Dec 19, 2025

This job description outlines the role of a Customer Growth Manager, focusing on upselling and cross-selling existing customers through outbound initiatives. Key responsibilities include building sales pipelines, maintaining stakeholder relationships, and meeting revenue targets. Required skills include sales experience, industry knowledge, and proficiency in CRM tools.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Ukraine

Posted Dec 19, 2025

This job offers a technical leadership role at a fast-growing SaaS company, focusing on AI integration and high-impact product development with global sports brands. The position emphasizes hands-on engineering, system design, and AI-assisted workflows while fostering team growth and innovation.

Associate General Counsel

Company: Runway

Location: USA

Posted Dec 19, 2025

This job description highlights a senior legal role with opportunities to work on cutting-edge generative AI projects, competitive compensation, and a focus on diversity. The position offers leadership in litigation, regulatory expertise, and collaboration across multiple legal domains.

Enterprise Account Executive

Company: Hightouch

Location: USA

Posted Dec 19, 2025

Hightouch empowers businesses with data-driven solutions, offering a Composable CDP and AI tools. They seek an Enterprise Account Executive to drive growth, with a competitive salary and equity.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Serbia

Posted Dec 19, 2025

This job offers a technical leadership role at a fast-growing SaaS company focusing on AI-driven product development, with opportunities to shape systems and lead teams.

Strategic Finance Manager - User Growth

Company: Reddit

Location: USA

Posted Dec 19, 2025

This job description outlines a Strategic Finance Manager role at Reddit, focusing on user growth through data-driven models and cross-functional collaboration. It highlights key responsibilities, qualifications, and benefits, emphasizing impact and analytical rigor.

Design Research Senior Lead

Company: Canva

Location: Australia

Posted Dec 19, 2025

Canva's Team Lead role involves mentoring design research teams and driving product strategy. The position offers equity, flexible leave, and a supportive culture, appealing to experienced leaders in AI-driven research.

Lead Software Engineer (Web SDK)

Company: Storyteller

Location: Egypt

Posted Dec 19, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company, emphasizing AI integration, high-impact projects, and opportunities to shape technical direction. The position requires hands-on development, system design, and collaboration across teams, with a focus on innovation and reliable operations.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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