Technical Support Jobs in Atlanta, GA

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Looking for Technical Support jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Atlanta, GA area.

Senior Director, Critical Facilities Engineering

Company: Cox Enterprises

Location: Atlanta, GA

Posted Feb 03, 2025

The job description outlines a high-level role responsible for managing Cox's critical infrastructure facilities, ensuring maximum uptime of IT assets, and leading a diverse, world-class data center operations team. The role involves creating a culture of ownership, innovation, collaboration, accountability, and safety, and developing robust processes for efficiency and operational excellence. The candidate must have strong leadership, negotiation, problem-solving, and team-building skills, with experience in data center infrastructure, project management, and change management. The role requires strategic thinking, tactical execution, and the ability to communicate effectively at all levels, including during crises. The compensation includes a base salary of $159,400 to $265,600, with potential for additional incentives. Cox offers comprehensive benefits and is an Equal Employment Opportunity employer.

National Account Manager

Company: Fortune Brands Home & Security

Location: Atlanta, GA

Posted Feb 03, 2025

Fortune Brands Innovations Inc. is a leading innovation company focused on creating smarter, safer, and more beautiful homes. They aim to elevate every life by transforming spaces into havens. The company values inclusivity and diversity, encouraging employees to be their authentic selves. The National Account Manager for the Moen brand will oversee partnerships with major retail accounts, focusing on instore assortment, messaging, and aligning with outside sales teams. The ideal candidate should have a bachelor's degree, 5+ years of sales and marketing experience, and 2 years in national account management. The role is hybrid-based, requiring 3 days a week in the Smyrna, GA office and occasional travel. Responsibilities include managing instore merchandising, training initiatives, promotional planning, and category management. Compensation will be discussed during the first phone interview.

Sales Contract Coordinator

Company: Salesforce

Location: Atlanta, GA

Posted Feb 03, 2025

Retail Sales Supervisor

Company: Staples

Location: Albany, GA

Posted Feb 03, 2025

Pharmacy Manager

Company: CVS Health

Location: Morrow, GA

Posted Feb 03, 2025

Store Associate

Company: CVS Health

Location: Buford, GA

Posted Feb 03, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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