Technical Support Jobs in Atlanta, GA

49,394 open positions · Updated daily

Looking for Technical Support jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Atlanta, GA area.

Employment Legal Counsel

Company: Intuitive

Location: Norcross, GA

Posted Feb 03, 2025

Outside Sales Professional

Company: Rentokil Terminix

Location: Warner Robins, GA

Posted Feb 03, 2025

Analyst & Invoice Coordinator - Global Supply Chain

Company: Umdasch Group AG

Location: Atlanta, GA

Posted Feb 02, 2025

ATPAC, a global leader in scaffolding manufacturing and supply, is seeking an individual to provide administrative, billing, financial, and internal support. The role involves managing accounts receivable, reconciliations, and reporting, as well as working with various teams for billing and financial reconciliations. The ideal candidate should have strong attention to detail, prioritization skills, and excellent communication abilities. ATPAC, part of the Umdasch Group, offers an equal opportunity employment and a safe working environment.

Manager, Flight Software Engineering

Company: Hermeus

Location: Atlanta, GA

Posted Feb 02, 2025

Hermeus, an aerospace and defense technology company, is seeking a Manager of Flight Software Engineering. The role involves overseeing the software engineering function for high-speed aircraft, leading the design, development, and integration of software systems for safe and efficient operation. The ideal candidate should have a Bachelors or Masters degree in Computer Engineering or a related field, with 8+ years of experience in embedded flight software development, including at least 2 years in a leadership or principal technical role. Preferred qualifications include experience in a startup environment, aerospace safety standards, avionics systems, and hypersonic or commercial space sectors. The company is committed to equal opportunity and non-discrimination.

Business Account Executive

Company: Spectrum

Location: Atlanta, GA

Posted Feb 02, 2025

The Business Account Executive role involves selling primary and ancillary communications solutions to small and medium-sized businesses within a specified territory. The AE is responsible for generating new customers and meeting sales goals through prospecting and selling bundled services. They develop and implement a Territory Plan to expand the customer base, maintain accurate sales records, and meet performance standards. The role requires a Bachelor's degree in business, marketing, or a related field, and preferred qualifications include outside sales experience and a proven sales history. The company offers a comprehensive benefits package and values diversity and equal opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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