Technical Support Jobs in Atlanta, GA

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Looking for Technical Support jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Atlanta, GA area.

Data Engineering Manager

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Analytics Strategy Consultant

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

MedTech Strategy Consulting Senior Manager

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture's Life Sciences Practice, specifically its MedTech division, is seeking a Strategy Professional with extensive experience in the medical technology sector. The role involves developing business and product growth strategies, identifying new opportunities, conducting research, and delivering strategic projects. The ideal candidate should have an undergraduate degree in Engineering, Economics, Business, or Finance, along with 7+ years of experience in business and product strategy, and 5+ years in the medical device industry. The role requires leadership skills, effective communication, and the ability to build strategic partnerships. Accenture is committed to diversity and inclusion, and offers competitive compensation, starting from $200,000 - $205,999 in Colorado.

Sourcing Specialist, Energy (Natural Gas)

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture, a leading provider of sourcing and procurement services, is seeking a Sourcing Execution Specialist for their Deregulated Procurement Team within the Energy Practice. The role involves sourcing electricity and natural gas for commercial and industrial clients, focusing on effective bidding, scheduling, and risk management. Responsibilities include RFP development, market assessment, contract negotiation, and client communication. The ideal candidate should have a Bachelor's degree, 5+ years of experience in energy procurement or related fields, and strong analytical, problem-solving, and communication skills. Accenture values diversity and inclusion, offering a dynamic work environment with opportunities for growth and advancement.

SOX IT Controls Consultant

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture is seeking a SOX IT Controls Consultant for a remote position in the US. The role involves ensuring Accenture's compliance with Sarbanes-Oxley legislation on the IT side of internal operations. Responsibilities include coordinating and tracking SOX IT General Controls activities, assisting with access reviews, assessing new IT systems, reviewing vendor SOC1 reports, and maintaining process/controls documentation. The ideal candidate should have a Bachelor's degree in Computer Science or Accounting, at least 3 years of SOX Compliance experience, and strong communication and analytical skills. Industry certifications, Big4 Accounting firm experience, and knowledge of the IT environment are preferred. Accenture is committed to diversity and inclusion.

Workday Integrations Consultant

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture is seeking a Workday Integrations Consultant to join their global team of innovators. The role involves comprehending data integrations, identifying and solving complex business problems, designing and supporting integration code bases, and collaborating with clients and third parties. The successful candidate will have existing Workday Integrations Partner Certification, 2+ years of consulting experience, and 3+ years of experience in modern integration technologies. Accenture offers opportunities for continuous learning, professional development, and working on enterprise-wide transformational projects. The company values diversity and inclusion, and the role requires a passionate, proactive, collaborative, and creative individual.

Product Manager

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture Interactive is seeking a Product Manager with at least 4 years of experience in product management and delivery. The role involves ensuring customer and stakeholder value, collaborating with clients to develop new feature business cases, and managing the product backlog. The ideal candidate should have a strong ability to lead teams, communicate effectively with senior leadership, and establish a product vision. Accenture offers a supportive environment, committed to diversity and inclusion, with opportunities for career growth. The company is currently operating under COVID-19 restrictions, with weekly non-essential travel suspended.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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