Technical Support Jobs in Atlanta, GA

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Looking for Technical Support jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Atlanta, GA area.

Pharmacy Intern

Company: CVS Health

Location: Norcross, GA

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Project Lead - (Stormwater) - Remote - Atlanta, GA

Company: CRH

Location: Atlanta, GA

Posted Jan 23, 2025

Oldcastle Infrastructure, a CRH company, is hiring for a Project Lead position in the Stormwater team. The role involves managing shipping calendars, processing sales and purchase orders, maintaining accurate records, and coordinating shipments. Key responsibilities include communicating with customers, suppliers, and contractors, tracking product components, and ensuring compliance with health and safety regulations. The ideal candidate should have a 4-year degree, proficiency in MS Office, and experience with CRM & ERP systems. CRH offers competitive benefits, a diverse culture, and opportunities for growth.

Engagement Director (Public Sector - Fed/Civ & Defense)

Company: Salesforce

Location: Atlanta, GA

Posted Jan 23, 2025

Salesforce, a leading CRM company, is seeking an Engagement Director with 7+ years of Salesforce platform experience and 10+ years of consulting services. The role involves setting customers up for success, serving as a trusted advisor, and driving delivery of expected outcomes. Key responsibilities include pre-sales alignment, project kickoff, and maintaining executive relationships. The ideal candidate should have strong platform expertise, excellent communication skills, and the ability to manage multiple strategic clients. Salesforce offers a competitive salary range and a mission-driven work environment.

Pharmacy Intern

Company: CVS Health

Location: Douglasville, GA

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Pharmacy Intern

Company: CVS Health

Location: Kennesaw, GA

Posted Jan 23, 2025

Pharmacy Intern

Company: CVS Health

Location: Alpharetta, GA

Posted Jan 23, 2025

Senior Researcher, Sight Research

Company: Dolby

Location: Atlanta, GA

Posted Jan 23, 2025

Pharmacy Intern

Company: CVS Health

Location: Buford, GA

Posted Jan 23, 2025

CaseWare Conversion Manager

Company: Aprio

Location: Atlanta, GA

Posted Jan 23, 2025

Aprio is a nationally ranked CPA and advisory firm with 22 US office locations and over 2100 team members. They offer a top-rated culture, vast growth opportunities, and competitive compensation. The firm is currently seeking a CaseWare Conversion Manager to join their dynamic team. The role involves coordinating Caseware file conversions, advising the conversion team on best practices, and working closely with leadership to ensure deadlines are met. Qualifications include a Bachelor's degree in accounting, CPA preferred, 5 years of financial statement preparation experience, 3 years of supervisory experience, strong familiarity with Caseware and Caseview software, and excellent analytical and interpersonal skills.

Salesforce Commerce Cloud Functional Senior Consultant

Company: Deloitte

Location: Atlanta, GA

Posted Jan 23, 2025

Deloitte Digital is seeking a Senior Consultant with extensive experience in Salesforce Commerce Cloud (SFCC) for their Digital Web team. The role involves leading and facilitating working sessions to understand client's current eCommerce processes and technology, and supporting the implementation that follows. The consultant will help clients unlock the business value of SFCC, specifically Salesforce B2B Commerce Cloud, by leading project discovery workshops, assessing business requirements, and communicating platform capabilities effectively. They will also identify process pain points, create feature and technical roadmaps, and drive client functional requirements and eCommerce best practice adoption. The ideal candidate should have 5+ years of IT experience, 2+ years in Commerce implementation/Architecture, and experience with at least one Salesforce B2B Commerce or 'CloudCraze' implementation.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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