Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Enterprise Architect / Solution Executive (Large Deals) - US Remote

Company: NTT DATA

Location: Plano, TX

Posted Jul 06, 2025

Bachelor's degree in computer science, engineering, or related field, or equivalent work experience (i.e. 4 additional years of work experience).

Social Media Manager, Grooming

Company: Edgewell Personal Care Brands

Location: Dallas, TX

Posted Jul 06, 2025

Own and develop the social media playbook for each brand; create the voice on social channels and help position brands as highly desirable.

Jr. Embedded Systems Engineer

Company: Lancer Corporation

Location: San Antonio, TX

Posted Jul 07, 2025

Work with cross-functional teams, including product managers, software engineers and electrical engineers to define system architecture, select components,…

Business Systems & Data Visualization Analyst

Company: Atlas Energy Solutions

Location: Austin, TX

Posted Jul 07, 2025

Work with technical and non-technical stakeholders to document system requirements and design efficient, scalable workflows.

Licensed Residential Service Electrician- WIREMAN/ JOURNEYMAN/ MASTER **ASK ABOUT SIGN ON BONUS**

Company: Milestone Electric, Air & Plumbing

Location: Garland, TX

Posted Jul 05, 2025

Clean driving record and current valid driver’s license. Licensed Electrician will inspect electrical systems, equipment, and components to identify hazards,…

Retail Sales & Customer Service Representative (Paid Training)

Company: H.A.R.T. XIII INC.

Location: Houston, TX

Posted Jul 06, 2025

_H.A.R.T. XIII INC._ is hiring ambitious individuals with experience or entry-level to join our sales team. Handle customer inquiries and complaints.

Registered Nurse CVTS

Company: Methodist Hospital Northeast

Location: Live Oak, TX

Posted Jul 05, 2025

Education assistance (tuition, student loan, certification support, dependent scholarships). Do you want to create your own personal career path in nursing?

Data Analyst- Travel Demand Modeler

Company: Houston-Galveston Area Council

Location: Houston, TX

Posted Jul 07, 2025

Ü Degree in (urban) planning, transportation engineering or a related field of study. Ü Master’s degree in (urban) planning, transportation engineering or a…

Senior National Sales Manager (Fleet Services)

Company: Cox Automotive

Location: San Antonio, TX

Posted Jul 06, 2025

Safe drivers needed; valid driver's license required. The right candidate could also have a different combination, such as a master's degree and six (6) years…

Sandblaster

Company: Apache Fabricators LLC

Location: Houston, TX

Posted Jul 05, 2025

Demonstrated strong mechanical background with an ability to identify root cause analysis of equipment and troubleshoot problems for the maintenance and repair…

Licensed Electrician

Company: Milestone Electric, Air & Plumbing

Location: Fort Worth, TX

Posted Jul 05, 2025

Clean driving record and current valid driver’s license. Licensed Electrician will inspect electrical systems, equipment, and components to identify hazards,…

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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