Technical Support Jobs in Austin, TX

94,269 open positions · Updated daily

Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Principal AI Architect

Company: Paycom Payroll Llc

Location: Grapevine, TX

Posted Oct 01, 2025

Lead the design, development, and deployment of GenAI models and intelligent agents. Translate complex technical concepts into clear insights for non-technical…

Customer Service Rep I

Company: WebTPA

Location: San Antonio, TX

Posted Oct 01, 2025

As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. High school diploma or GED.

Software Engineer

Company: Southwest Airlines

Location: Dallas, TX

Posted Oct 01, 2025

Ability to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis…

Analyst/Sr Analyst, IT Cybersecurity Incident Response

Company: American Airlines

Location: Dallas, TX

Posted Oct 01, 2025

Bachelor’s degree in Cybersecurity, Information Technology, Risk Management, or a related field. Ability to translate technical cybersecurity risks into…

Warehouse Housekeeping

Company: Ace Hardware Corporation

Location: Wilmer, TX

Posted Oct 01, 2025

Paid sick time in accordance with applicable state law. Be a safety champion by promoting a safe and productive workplace through your own actions, including…

Customer Service and Sales Associate

Company: GlobalGateway Recruiting

Location: Houston, TX

Posted Oct 01, 2025

Share product knowledge, answer questions, and promote current offers. This is a *full-time, entry-level opportunity* that includes paid training, leadership…

Client Success Manager - Grapevine

Company: Paycom Payroll Llc

Location: Grapevine, TX

Posted Oct 01, 2025

Comfortable with high-volume calls, persuasion and data analysis to understand client needs. Bachelor's degree in Business or related field of study.

Oracle ERP Financials Cloud Application Security Analyst

Company: Petco

Location: San Antonio, TX

Posted Oct 01, 2025

Experience with Oracle Cloud role design across functional (ERP, EPM, OTBI) and technical (e.g., Security Console, Setup & Maintenance, OIC) domain areas, and…

Associate

Company: LatentView Analytics

Location: Houston, TX

Posted Oct 01, 2025

Collaborates with data science and engineering teams to integrate machine learning solutions. Engages in state-of-the-art research in AI and ML, ensuring the…

Sr AI Engineer

Company: Paycom Payroll Llc

Location: Grapevine, TX

Posted Oct 01, 2025

Bachelor's degree in Computer Science, Machine Learning, Artificial Intelligence, or related field. Master's degree in Computer Science, Machine Learning,…

Financial Data Control Analyst

Company: Macquarie Group Limited

Location: Houston, TX

Posted Oct 01, 2025

In this role, you will engage with stakeholders to determine data requirements, identify and resolve issues, design solutions, streamline processes, and…

Senior Accountant

Company: Tyrex Group Ltd.

Location: Austin, TX

Posted Oct 01, 2025

Full cycle accounting and recording of daily financial transactions including cash, A/R in the financial system. _*This is a 100% ON-SITE position*_.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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