Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Graphics (GPU) Architectural Modeling Engineer

Company: Apple

Location: Austin, TX

Posted Feb 06, 2025

View Details Apply on The Muse

Technician, Refrigeration/HVAC

Company: Walmart

Location: White, TX

Posted Feb 06, 2025

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Procurement Category Manager - Marketing & Corporate Services

Company: Cloudflare

Location: Austin, TX

Posted Feb 06, 2025

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Client Service Coordinator - 005322

Company: Banfield Pet Hospital

Location: Allen, TX

Posted Feb 06, 2025

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Retail Sales Associate - Westgate Village

Company: Gap Inc.

Location: Amarillo, TX

Posted Feb 06, 2025

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Encryption Systems Engineer (HYBRID)

Company: RTX

Location: Richardson, TX

Posted Feb 06, 2025

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Technical Project Manager I - Dashboard & Reporting

Company: JPMorgan Chase

Location: Houston, TX

Posted Feb 06, 2025

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Manager, Corporate Communications for our Reconstructive Segment

Company: Enovis

Location: Austin, TX

Posted Feb 06, 2025

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Machine Operator

Company: On-X Life Technologies, Inc.

Location: Austin, TX

Posted Feb 06, 2025

High school diploma or equivalent; technical training or certification in CNC machining is a plus. Experience with dimensional measurement tools such as…

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AI Developer - LLM Applications, NLP, Ontologies and Knowledge Graphs

Company: Siemens Digital Industries Software

Location: Plano, TX

Posted Feb 06, 2025

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Community Partnerships Lead - Remote Opportunity

Company: KinderCare Learning Companies

Location: Dallas, TX

Posted Feb 06, 2025

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Part Time (30 Hours) Associate Banker, Odessa Branch, Odessa, TX

Company: JPMorgan Chase

Location: Odessa, TX

Posted Feb 06, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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