Technical Support Jobs in Chicago, IL

60,654 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Lead Software Engineer

Company: Salesforce

Location: Chicago, IL

Posted Feb 03, 2025

Manager Information Security

Company: Discover

Location: Riverwoods, IL

Posted Feb 03, 2025

Quality Inspector I

Company:

Location: Peoria, IL

Posted Feb 03, 2025

Corporate Chef, Innovation - Away From Home

Company: Kraft Heinz

Location: Chicago, IL

Posted Feb 03, 2025

The Corporate Chef role at Kraft Heinz's Away From Home business involves shaping and executing culinary strategy, collaborating with the Sales team, and engaging with food professionals to drive business growth. Key responsibilities include creating product formulas, translating market trends into food concepts, leading professional culinary sessions, and managing key accounts. The ideal candidate should have a culinary or food science degree, 5-7 years of commercial culinary experience, and strong communication skills. The role requires travel up to 30% of the time and offers a competitive salary with performance-based bonuses and comprehensive benefits.

Vehicle Delivery Driver

Company: CarMax

Location: Schaumburg, IL

Posted Feb 03, 2025

Document Specialist

Company: RWE Clean Energy

Location: Chicago, IL

Posted Feb 03, 2025

RN - Home Health - PRN

Company:

Location: Springfield, IL

Posted Feb 03, 2025

PT Support Associate

Company: Tory Burch

Location: Skokie, IL

Posted Feb 03, 2025

Senior Finance Manager, M&A integration & Separation Management

Company: Kraft Heinz

Location: Chicago, IL

Posted Feb 03, 2025

Kraft Heinz is offering a Senior Finance Manager position for Integration and Separation Management in their M&A Department. The role involves liaising with buyers and sellers, managing deal timelines, mobilizing cross-functional teams, and supporting quality management activities. The ideal candidate should have a Bachelor's Degree, minimum 5 years of project management experience, strong financial acumen, and excellent communication skills. The company provides a comprehensive total rewards package, including healthcare benefits, wellbeing programs, and a performance-based bonus. The position is based in the Chicago office.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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