Technical Support Jobs in Chicago, IL

60,657 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Lead FCS Business Risk & Control Advisor

Company: Discover

Location: Chicago, IL

Posted Feb 03, 2025

Discover is offering a job opportunity for a Finance and Corporate Services professional with experience in risk management. The role involves being a thought leader in risk management, partnering with business process owners, and implementing enterprise policies and standards. The company values diversity and inclusion, and offers competitive compensation and benefits. The position requires a Bachelor's degree in Business Administration, Finance, or a related field, and 4+ years of experience in Finance, Accounting, or Risk Management. The application deadline is Jan 12, 2025.

Senior Compensation Analyst

Company:

Location: Lake Forest, IL

Posted Feb 03, 2025

Pricing Analytics Manager

Company:

Location: Mundelein, IL

Posted Feb 03, 2025

Key Account Manager

Company:

Location: Mundelein, IL

Posted Feb 03, 2025

Lead Marketing Program

Company: Discover

Location: Chicago, IL

Posted Feb 03, 2025

Discover is offering a job opportunity for a marketing professional with experience in business marketing, brand communications, project management, integrated marketing, advertising, payments services, or related fields. The role involves managing marketing programs and initiatives to increase acceptance, product adoption, and grow volume for the network. The position requires 50% of the time to be devoted to managing the copy approval process and the other 50% to projects related to customer experience and complaint resolution. The company values diversity and inclusion, and offers a competitive total compensation package, including benefits such as paid parental leave, paid time off, 401k plan, medical, dental, vision, health savings account, STD, life, LTD, and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan.

Associate Business Analyst

Company:

Location: Gurnee, IL

Posted Feb 03, 2025

Senior Electrical Project Engineer

Company: GE Vernova

Location: Oakbrook, IL / Remote

Posted Feb 03, 2025

Associate Business Analyst

Company:

Location: Mundelein, IL

Posted Feb 03, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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