Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Pharmacist (Full or Part Time)

Company: Walgreens

Location: Tinley Park, IL

Posted Jan 25, 2025

Shift Lead

Company: Walgreens

Location: Chicago, IL

Posted Jan 25, 2025

Store Manager

Company: Walgreens

Location: Chicago, IL

Posted Jan 25, 2025

H&M Sales Advisor

Company: H&M

Location: Joliet, IL

Posted Jan 25, 2025

Shift Lead

Company: Walgreens

Location: Northbrook, IL

Posted Jan 25, 2025

Store Manager

Company: Walgreens

Location: Belleville, IL

Posted Jan 25, 2025

Pharmacy Intern Grad

Company: Walgreens

Location: Bloomington, IL

Posted Jan 25, 2025

Pharmacy Operations Manager

Company: Walgreens

Location: Rockton, IL

Posted Jan 25, 2025

Senior Data Science Analyst

Company: Discover

Location: Chicago, IL

Posted Jan 25, 2025

Discover is offering a job opportunity for an analytical professional with experience in Credit Risk, Fraud Risk, Marketing Analytics, Optimization, Operations Analytics, Modeling, or Data Science. The role involves working closely with management to execute analytical initiatives, solving business problems using advanced analytics and machine learning, and creating reports and dashboards to monitor performance metrics. The company values diversity and offers a competitive total compensation package, including benefits like paid parental leave, paid time off, 401k plan, medical, dental, vision, health savings account, STD, life, LTD, and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan. Discover is committed to a culture that values compliance and risk management, and is an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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