Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Grocery Clerk

Company: Kroger

Location: Deerfield, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Mariano's, a Kroger company. Key duties include assisting customers in discovering new products, maintaining a clean and safe environment, ensuring product freshness, and promoting a positive customer experience. The role involves stocking shelves, managing inventory, and adhering to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math abilities. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

FLORAL/CLERK

Company: Kroger

Location: Lake Zurich, IL

Posted Jan 24, 2025

Pharmacy Intern

Company: CVS Health

Location: Chicago, IL

Posted Jan 24, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Marion, IL

Posted Jan 24, 2025

PRODUCE/LEAD CLERK

Company: Kroger

Location: North Riverside, IL

Posted Jan 24, 2025

FLORAL/CLERK

Company: Kroger

Location: Oak Lawn, IL

Posted Jan 24, 2025

The job description involves assisting in the design and merchandising of floral items, providing excellent customer service, and maintaining a clean, organized workspace. Responsibilities include greeting customers, creating floral arrangements, packaging orders, maintaining records, and adhering to company policies. The role requires strong communication skills, multi-tasking abilities, and teamwork in a fast-paced environment. Past retail experience and knowledge of employment laws are desired. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Bakery/Deli Clerk

Company: Kroger

Location: Mount Vernon, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk (Bakery/Deli) at a Kroger store. Key duties include preparing items per customer requests, offering product samples, informing customers of specials, and maintaining freshness. The role involves using bakery equipment, adhering to food safety regulations, and promoting a positive customer experience. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, basic math, and the ability to obtain a food handler's permit. The company offers comprehensive benefits, including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

PRODUCE/LEAD CLERK

Company: Kroger

Location: Crystal Lake, IL

Posted Jan 24, 2025

PHARMACY/TECHNICIAN

Company: Kroger

Location: Oak Lawn, IL

Posted Jan 24, 2025

The job description involves providing exceptional customer service, treating customers and employees fairly, maintaining a safe and inclusive environment, and adhering to HIPAA regulations. Responsibilities include supporting health initiatives, assisting pharmacists, providing stellar customer experiences, and maintaining clean workstations. Qualifications include a high school diploma, age of 18, and ability to handle confidential information. The company, Mariano's, is part of the Kroger family, offering comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Marion, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience through exceptional service and maintaining a clean, safe environment. Responsibilities include bagging groceries, assisting customers, maintaining store cleanliness, and ensuring adherence to safety and food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Previous retail experience is preferred but not required. Benefits include comprehensive healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Grocery Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Food 4 Less, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Previous retail experience is desired. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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