Technical Support Jobs in New York City, NY

1,298,820 open positions · Updated daily

Looking for Technical Support jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the New York City, NY area.

Project Manager

Company: New York State Energy Research

Location: New York, NY

Posted Aug 23, 2025

The New York State Energy Research and Development Authority (NYSERDA) seeks a creative, self-motivated and knowledgeable individual with technical (engineering…

Brakes/HVAC Repair Technician - Union City, CA

Company: Top Tempo Technical

Location: Union City, CA

Posted Aug 23, 2025

Position requires mechanical experience ideally with autos, trucks, or heavy industrial equipment as well as common sense, a willing attitude and good work…

Customer Operations Specialist

Company: Roland Foods, LLC

Location: New York, NY

Posted Aug 23, 2025

Communicate and follow up on all aspects of order entry including item availability, pricing, shipping timelines, status of documentation & testing, special…

Client Support Specialist - Greater Tri- State Area (REMOTE)

Company: Fidelity Investments

Location: New York, NY

Posted Aug 24, 2025

Engaging with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance,. The Expertise We’re Looking For.

Retail Cosmetics Sales Associate - Dior Beaute, Flushing - Full Time

Company: Macy’s

Location: Flushing, NY

Posted Aug 23, 2025

Collaboration: Partnership with the total Beauty team to drive sales and deliver the customer experience. Use product knowledge to give expert guidance to each…

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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