Technical Support Jobs in New York City, NY

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Looking for Technical Support jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the New York City, NY area.

Project Director

Company: Arrow Workforce Solutions

Location: New York, NY

Posted Aug 21, 2025

7+ years of experience in project management or directorship within design, architecture, industrial design, product development, or related fields.

Software Engineer II

Company: Etsy

Location: Brooklyn, NY

Posted Aug 21, 2025

Strong interpersonal skills, who takes initiative, and calls out when more support is needed or work is not on track.

Internal Audit, Assistant Vice President - Capital Markets

Company: MUFG Bank, Ltd.

Location: New York, NY

Posted Aug 21, 2025

The Auditor II role within the Internal Audit function is responsible for executing independent, objective assurance and consulting activities designed to…

Customer Service Agent (Temporary) - New York Hilton Midtown

Company: Hilton

Location: New York, NY

Posted Aug 22, 2025

As a Customer Service Agent, you would be responsible for responsible for answering and acting on calls from internal and external guests, logging and…

Chef Instructor

Company: CocuSocial, Inc.

Location: New York, NY

Posted Aug 21, 2025

Offer guidance and feedback during class to support student success. Our mission is to make culinary education fun, affordable, and accessible, empowering…

Senior Director of Piatti Brand Operations - Mill Valley, CA

Company: Palisades Hospitality

Location: New York, NY

Posted Aug 22, 2025

Work collaboratively with the other members of the senior Operations team to create, edit and/or advance useful tools, initiatives, and strategies for the field…

Sous Chef - The Heritage Tradition

Company: The Heritage Tradition

Location: Sun City West, AZ

Posted Aug 21, 2025

We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and…

CDL A Truck Driver (1099)

Company: Blair Logistics Inc

Location: Maspeth, NY

Posted Aug 21, 2025

$1,000 balloon payment on final truck payment. Blair’s Lease Purchase program ensures our drivers can enjoy industry-leading pay & home time, while receiving…

CDL A Truck Driver (1099)

Company: Blair Logistics Inc

Location: Queens, NY

Posted Aug 21, 2025

$1,000 balloon payment on final truck payment. Blair’s Lease Purchase program ensures our drivers can enjoy industry-leading pay & home time, while receiving…

Manager, Affiliate Marketing

Company: Onward Search

Location: New York, NY

Posted Aug 22, 2025

Bachelor’s degree in Marketing, Communications, Public Relations, or a closely related field. Extensive knowledge of analytics/reporting tools and methodologies…

Data Analyst

Company: Public Health Solutions

Location: New York, NY

Posted Aug 22, 2025

Support evaluation efforts particularly with developing data analysis plans, conducting analysis, providing interpretation and contextualizing analysis with…

Data Analyst

Company: Girling Health Care of New York

Location: Brooklyn, NY

Posted Aug 21, 2025

Associates degree in applicable field of study (preferred). The Data Analyst will design, build and manage internal applications to automate specific business…

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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