Technical Support Jobs in New York City, NY

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Looking for Technical Support jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the New York City, NY area.

IT Risk Management Senior Analyst

Company: City National Bank

Location: New York, NY

Posted Apr 23, 2025

Serves as an expert in own discipline or area of specializationWorks on complex issues where analysis of situations or data requires an in-depth evaluation of…

财务Accountant(mandarin required)

Company: Dashan inc

Location: Flushing, NY

Posted Apr 22, 2025

✅ *CPA certification* (or in progress) is a plus. Conduct financial analysis and assist with budgeting and forecasting.

Full Stack Developer (Front-End)

Company: Fidelity TalentSource

Location: Jersey City, NJ

Posted Apr 24, 2025

Strong data analysis skills, design, and coding experience in financial industry preferably in capital markets/prime brokerage. As a UI developer and designer,.

Lead HVAC Installer

Company: Yellowstone Local

Location: Manhattan, NY

Posted Apr 23, 2025

5+ years of hands-on HVAC installation and diagnostic experience. Top Pay: $40 - $65/hour based on experience and certifications (VRF specialists may earn more)…

Chef de Cuisine JN -042025-158662

Company: Goodwin Recruiting

Location: New York, NY

Posted Apr 21, 2025

ServSafe or equivalent food safety certification required. Collaborate with the Executive Chef to develop seasonal menus using the freshest local and regional…

Cybersecurity Risk Quantification Analyst - USDS

Company: TikTok

Location: New York, NY

Posted Apr 22, 2025

Experience writing risk scenarios, managing identified risks in the register throughout all steps of the risk lifecycle, driving follow up and progress from…

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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