Technical Support Jobs in Other US Location

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Looking for Technical Support jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Other US Location area.

Manager, ERP Support Escalations

Company: QAD

Location: Other US Location

Posted Jan 28, 2025

QAD is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. They are seeking a senior leadership role for a Manager Support Team to manage a high-performing team of ERP support engineers. The role involves fostering a customer-centric culture, driving team performance, and developing strategies to resolve complex customer challenges efficiently. The Manager will oversee team operations, including case management, escalation handling, and process improvement initiatives. They will act as a key liaison between the support team and cross-functional departments. The role demands a flexible approach to scheduling, including shift rotations, weekend shifts, and potential on-call coverage. The ideal candidate should have a Bachelor's Degree in Information Technology, Business Administration, or a related field, with 10+ years of experience in technical support, at least 5+ years in a leadership or managerial role, and strong experience in escalation handling, process optimization, and customer engagement.

Sr. PowerBI Developer

Company: NTD Software

Location: Other US Location

Posted Jan 28, 2025

The job posting seeks an experienced Power BI Developer with expertise in data visualization, advanced Power BI features, and SQL Server. The ideal candidate will create impactful dashboards and reports to support business insights and decision-making processes. Responsibilities include designing and developing Power BI dashboards, creating calculated measures and columns using DAX, publishing reports, integrating SSRS with Power BI, and collaborating with stakeholders. Preferred skills include experience in Power BI application development, understanding of data refresh strategies, and delivering clear actionable insights.

Talent Acquisition Specialist

Company: Picus Security

Location: Other US Location

Posted Jan 28, 2025

Picus Security, a leading cybersecurity validation company, is seeking a Talent Acquisition Specialist based in Turkey. The role involves partnering with tech leaders to find top technical talent, managing the full recruitment cycle, and enhancing processes to support the company's growth. The ideal candidate should have strong talent acquisition experience, technical recruitment expertise, bilingual communication skills, emotional intelligence, and a results-oriented mindset.

Sr. Support Engineer, ERP

Company: QAD

Location: Other US Location

Posted Jan 28, 2025

QAD is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. They are seeking a Senior Support Engineer ERP to deliver exceptional technical support for QAD and Progress products. The role involves diagnosing and resolving technical issues, managing complex cases, and collaborating with cross-functional teams. The ideal candidate should have 34 years of relevant experience, strong problem-solving skills, and expertise in ERP support, including installation, configuration, and administration of ERP systems. Proficiency in debugging and troubleshooting Unix, Windows, internet, and network environments is required, along with programming knowledge in C, C++, Unix scripting, and Progress. QAD offers a collaborative culture, growth opportunities, and competitive compensation packages.

Lead SW Engineer (Java Full stack, 15+ years exp, GenAI)

Company: Visa Inc,

Location: Other US Location

Posted Jan 28, 2025

Visa is seeking versatile, curious, and energetic Software Engineers to join their Technology Organization. The role involves designing, coding, and building software products that reach a global customer base. Engineers will work on complex distributed systems, solving massive scale problems, and leveraging innovative technologies to build the next generation of payment services. The ideal candidate will have a growth mindset, expertise in development languages, and experience in building scalable systems. This is a hybrid position, requiring employees to work from the office 2-3 days a week.

Engineer 33927

Company: Inteldot

Location: Other US Location

Posted Jan 28, 2025

Inteldot has over 14 years of experience in the life science industry across Puerto Rico, the United States, Europe, and Japan. This is a great opportunity for one of their leading clients in Puerto Rico. The role involves providing solutions to technical problems, evaluating and applying engineering techniques, and working with various departments to develop requirements for system modifications. The ideal candidate should have a Bachelor's degree in Engineering with 2 years of experience in Mechanical or Chemical Engineering.

Engineering Lead (Vue.js)

Company: Endava

Location: Other US Location

Posted Jan 28, 2025

Endava is a technology company that has been driving meaningful change for over two decades by combining world-class engineering, industry expertise, and a people-centric mindset. They consult and partner with leading brands to create dynamic platforms and intelligent digital experiences. The company is currently seeking a Senior Development Lead with 6+ years of software development experience, strong understanding of programming paradigms, and proficiency in relevant programming languages, frameworks, and tools. The role involves leading and mentoring a team of developers, designing and implementing technical solutions, and collaborating with various project stakeholders. Endava offers competitive benefits, career development opportunities, learning resources, work-life balance, and a commitment to diversity and inclusion.

Senior Sales Executive-Digital Supply Chain Solution

Company: QAD

Location: Other US Location

Posted Jan 28, 2025

QAD is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. They are seeking a Senior Sales Executive for their Digital Supply Chain Solution, who is passionate about understanding customers' world better than they do themselves. The role involves prospecting, developing, and closing new business within the existing QAD customer base, leading the sales process, and maintaining a focus on target and named account acquisition. The ideal candidate should have 45 years of on-quota B2B DSCP GTTE SRM SaaS sales experience, a deep understanding of marketing and customer acquisition processes, and stellar written and verbal communication skills. Fluency in English and German is a must.

Senior Analyst Sales compensation

Company: Multiplier

Location: Other US Location

Posted Jan 28, 2025

Multiplier, a global employment platform, is seeking a Sales Compensation and Commissions Specialist. The role involves managing and optimizing sales compensation plans, ensuring accurate commission calculations, and aligning sales incentives with company goals. The ideal candidate should have a Bachelor's degree in Business Finance, 6+ years of experience in sales compensation, proficiency in sales compensation tools, strong analytical skills, and excellent communication abilities. Multiplier is an equal opportunity employer, valuing diversity and not discriminating based on various factors.

Support Engineer, ERP

Company: QAD

Location: Other US Location

Posted Jan 28, 2025

QAD is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. They are seeking a talented ERP Support Engineer to join their virtual-first company. The role involves providing technical support for QAD and Progress products, diagnosing and resolving technical issues, performing Progress DBA tasks, managing incoming support requests, and contributing to the organization's knowledge base. The ideal candidate should have 2+ years of relevant experience, strong problem-solving skills, and a customer-focused mindset. QAD is committed to diversity, equity, and inclusion.

Director Data Science (AI Detection and Investigation)

Company: Visa Inc,

Location: Other US Location

Posted Jan 28, 2025

Visa, a global leader in payments and technology, is seeking an experienced Data Scientist to join their Rules Compliance and Standards (RCS) team. The role involves designing and building next-generation fraud detection solutions, developing management information systems, and mentoring team members. The ideal candidate should have a strong background in machine learning and data science, with experience in building AI models for payments risk or fraud prevention. They should also possess excellent communication skills and the ability to work in a fast-paced, dynamic environment.

Senior Azure Administrator

Company: Version 1

Location: Other US Location

Posted Jan 28, 2025

Version 1, a 26-year-old technology services company, is recognized for its digital-first approach and strategic partnerships with tech giants like Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake. The company has won several awards including Innovation Partner of the Year 2023 by Oracle EMEA, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year EMEA 2023, and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. Version 1 is currently expanding its Digital Data and Cloud team, offering new opportunities for skilled individuals. The job description involves working with Azure DevOps, Terraform, Kubernetes, Splunk, Fortinet, WAFFW, and other technologies, supporting multiple clients, mentoring junior team members, and working within an ITIL and ISO20000 IT Service Management environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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