Technical Support Jobs in Other US Location

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Looking for Technical Support jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Other US Location area.

Software Engineer, Mobile (Android)

Company: Grab Holdings

Location: Other US Location

Posted Jan 31, 2025

Grab, Southeast Asia's leading superapp, is seeking an experienced Android Engineer to join their dynamic team in Jakarta, Indonesia. The role involves designing and maintaining Android applications using Java and Kotlin, collaborating with UI/UX designers, integrating RESTful APIs, implementing unit and UI tests, optimizing application performance, staying updated with Android development trends, and participating in code reviews. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 3+ years of professional Android development experience, proficiency in Java and Kotlin, in-depth knowledge of Android SDK, Android Studio, and the Android app lifecycle, experience with RESTful APIs and JSON data, familiarity with Git, and experience with mobile app architecture and design patterns. Grab offers a range of benefits including term life insurance, comprehensive medical insurance, GrabFlex, parental and birthday leave, LoveallServeall LASA volunteering leave, a confidential Grabber Assistance Programme, and FlexWork arrangements.

Solution Sales Specialist - Machines (France, French-speaking Africa & Italy)

Company: CyberArk

Location: Other US Location

Posted Jan 31, 2025

CyberArk, a global leader in Identity Security, is seeking a Solution Sales Specialist for Machines based in Paris. The role involves driving sales of CyberArk's Secrets Management and Machine Identity Management solutions in France, French-speaking Africa, and Italy. The ideal candidate should have 10+ years of sales experience in DevOps, Secrets Management, Machine Identity Management, Certificate Management, PKI, or related markets. They must possess in-depth knowledge of best practices and technologies in the field, excellent communication skills, and the ability to travel approximately 40% of the time. The company values diversity and inclusion, and all qualified applicants will receive equal consideration for employment.

Order Management Representative

Company: medmix

Location: Other US Location

Posted Jan 31, 2025

medmix is a global leader in high-precision delivery devices, with over 900 active patents and 14 production sites worldwide. The company is seeking an Order Management professional to deliver excellent service, manage KPIs, and provide customer support. The role involves operating shared email inboxes, executing date changes, and working closely with Warehouse and Logistics Operation teams. The ideal candidate should have work experience in customer service and order management, proficiency in MS Office, SAP knowledge, and strong English communication skills. Benefits include a base salary range of $53,000 - $58,000 USD annually, paid time off, company holidays, health insurance, and a 401k plan with a 100% employer match up to 6% of annual base salary. medmix is an equal opportunity employer committed to diversity and offers growth opportunities in a globally successful and dynamic business.

Inside Sales - Customer Experience Senior

Company: medmix

Location: Other US Location

Posted Jan 31, 2025

medmix, a global leader in high-precision delivery devices, is seeking a customer-focused individual for a customer experience role. The successful candidate will serve as the primary point of contact for customers, manage third-party intermediaries, and ensure a safe work environment. Key responsibilities include proactive customer communication, building relationships with customers, and managing customer requirements. The role involves leadership tasks such as owning and managing proactive communication with customers, and functional tasks like responding to quotation requests and managing customer accounts. The ideal candidate should have a Bachelor's degree, at least 2 years of customer-facing commercial experience, excellent organizational skills, and a high level of customer proximity. A competitive salary and benefits package are offered.

Engineering Manager II, Insurance

Company: Grab Holdings

Location: Other US Location

Posted Jan 31, 2025

Grab, Southeast Asia's leading superapp, is seeking an experienced Engineering Manager II to join their team in Jakarta, Indonesia. The role involves leading a team of engineers, driving innovation in insurance technology solutions, and collaborating with cross-functional teams. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, with a minimum of 3+ years managing teams and 7 years in software engineering. They should have experience working with global teams, building and scaling engineering teams, and driving initiatives to enhance team productivity. Grab values inclusivity and provides various benefits such as term life insurance, medical insurance, and flexible work arrangements.

Billing Operations Specialist

Company: Informa

Location: Other US Location

Posted Jan 31, 2025

Informa is an international business that connects specialists with knowledge through live and on-demand events, digital and data-driven services, and academic research. They are home to over 10000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies. The company is seeking a Billing Specialist to generate invoices, review contracts, determine revenue recognition, and provide excellent customer service. The role requires excellent communication, meticulous attention to detail, and practical skills. The Billing Specialist will execute billing procedures, maintain quality control, ensure revenue recognition follows Informa Group Policy, and build relationships with clients. The preferred candidate will have experience with contract review and maintenance, excellent account reconciliation skills, and proficiency in SAP. Informa offers a flexible work environment, great community, broader impact opportunities, career development, time out, competitive benefits, strong wellbeing support, and recognition for great work.

Software Sales Engineer

Company: stow Group

Location: Other US Location

Posted Jan 31, 2025

Movu US is seeking a Software Sales Engineer to help customers envision and implement automated storage solutions. The role involves understanding customer requirements, developing comprehensive quotes, and leading the design and customization of software solutions. The ideal candidate should have a Bachelor's degree in Robotics, Computer Science, Engineering, or a related field, with multiple years of experience in the material handling/warehousing industry. The position requires extensive travel, including training in Belgium and visits to customer sites in the US and Canada. Movu US offers a competitive benefits package, including health insurance, a 401K match, and tuition reimbursement.

Team Lead, Growth (User Segment)

Company: Grab Holdings

Location: Other US Location

Posted Jan 31, 2025

Grab, Southeast Asia's leading superapp, is seeking a Team Lead for Growth in Lending & Insurance. The role involves leading strategic plans for business growth, collaborating with various teams, performing analysis for data-driven decisions, and managing projects. The ideal candidate should have at least 23 years of experience in consulting, business, tech, or strategy, with strong initiation skills, a positive attitude, and proficiency in SQL and Tableau/PowerBI. Grab offers comprehensive benefits and is committed to an inclusive workplace.

Engineering Manager

Company: Mondelēz International

Location: Other US Location

Posted Jan 31, 2025

The job description outlines the role of an Engineering Manager at Mondelēz International, where the individual will lead high-impact projects across growth, productivity, infrastructure, utilities, and facilities. The responsibilities include managing the full investment agenda, project scoping and planning, ensuring best-in-class execution, CAPEX tracking and reporting, people leadership, stakeholder communication, and managing large-scale capital investment projects. The ideal candidate should have 7+ years of Engineering Project Management experience, a university degree in Engineering or Project Management, strong stakeholder management skills, proven leadership in people management, and proficiency in project management methodologies and technical applications. Mondelēz International values its employees and encourages professional growth before recruiting new talent.

Working Student (m/f/d) Project Management Office & Change Management

Company: NETZSCH Group

Location: Other US Location

Posted Jan 31, 2025

NETZSCH Pumps & Systems, a global specialist in pumping complex media, is seeking a working student for a 12-month SAP template project. The role involves supporting project management, analyzing progress, budget, and risks, and assisting with change management and internal communications. The ideal candidate should be studying business administration, business informatics, or a similar field, with initial experience in project management and SAP being advantageous. Good German and English language skills are required. The position offers flexible working hours of 10 to 20 hours per week.

Billing Specialist

Company: Informa

Location: Other US Location

Posted Jan 31, 2025

Informa is a global business that connects specialists with knowledge through live events, digital services, and academic research. They are home to over 10000 colleagues across 30 countries and are a member of the UK's FTSE 100 group. The Global Support team provides expert guidance and hands-on support to various business teams. The company is currently seeking a Billing Specialist to process and audit orders for over 40 Informa events, ensuring accurate and timely revenue and accounts receivable. The ideal candidate should have a high school diploma, knowledge of billing procedures, and proficiency in MS Office applications. Informa offers a flexible work environment, excellent benefits, and opportunities for career development.

Senior Software Engineer - Test Automation (Digital Trials)

Company: Veeva

Location: Other US Location

Posted Jan 31, 2025

Veeva Systems, a mission-driven organization and pioneer in industry cloud, is seeking a Senior Software Engineer for Test Automation. The role involves contributing to the delivery of mission-critical Vault applications, working with cutting-edge technologies, and developing/maintaining automated tests. The ideal candidate should have 5+ years of experience in software testing, test automation, or software development, with strong knowledge of Java, automated test frameworks, and CICD tools. The company offers a range of benefits, including health insurance, a fixed bonus, and an allowance for wellness and fitness programs.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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