Technical Support Jobs in Remote

386,989 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Session Lead (External Contractor) - Cloud Data engineering AWS Session lead(India)

Company: Udacity

Location: Remote

Posted Jan 30, 2025

Udacity is a global organization offering online learning platforms for corporate technical training in fields like AI, ML, Data Science, and more. They are seeking Session Leads, industry professionals with 2+ years of experience in Python, SQL, Cloud Fundamentals, and more. The role involves managing weekly sessions, creating agendas, coordinating with students and the Udacity team, and solving technical questions. Udacity values diversity and encourages applications from all communities and backgrounds.

Software Engineer (Rust / C++), Desktop

Company: Mozilla

Location: Remote

Posted Jan 30, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, is seeking a Software Engineer for their Desktop team. The role involves modernizing the Thunderbird application, a global free and open-source email and productivity app, by bringing Rust into the legacy codebase, improving performance, and implementing new features. The ideal candidate should have 3+ years of experience in backend software development with Rust and C++, strong understanding of software engineering best practices, and excellent communication skills. The company offers competitive salaries, comprehensive benefits, and a commitment to diversity, equity, and inclusion.

Sr. Frontend Developer

Company: Credera

Location: Remote

Posted Jan 30, 2025

Credera is seeking a Frontend Developer with 5+ years of experience, proficient in JavaScript, TypeScript, HTML, and CSS. The role involves designing and developing responsive, high-performance web applications, working with development teams and product managers, and collaborating with backend developers. The ideal candidate will have experience with Next.js, React.js, or Vue.js, and knowledge of state management libraries like Redux. Credera offers a competitive rate of $6065 per hour and is part of the OPMG Group of Companies, a division of Omnicom Group Inc.

Biotech Deals, Reporter

Company: Axios

Location: Remote

Posted Jan 30, 2025

Axios Pro Deals is seeking a Biotech Deals Reporter to join their team of journalists. The ideal candidate will have subject matter expertise in biotech, exceptional writing skills, and the ability to scoop deals across the sector. The role offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion. The successful candidate will have the opportunity to collaborate closely with internal and external audiences, and thrive in a high-pressure news environment.

Manager, IT Engineering

Company: Pathward

Location: Remote

Posted Jan 30, 2025

Pathward is a hybrid remote-office company dedicated to growing talent anywhere, with onsite locations in Sioux Falls, Scottsdale, Troy, Franklin, and Dallas. They are a financial empowerment company working with innovators to increase financial availability, choice, and opportunity for all. Pathward is seeking a leader for their IT Engineering team, responsible for guiding, coaching, and mentoring team members, ensuring self-directed execution, and promoting an Agile organization. The role involves career counseling, performance evaluation, and fostering a culture of accountability, autonomy, and empowerment. The ideal candidate should have a Bachelor's degree, 5+ years of experience, and expertise in managing commercial off-the-shelf software platforms, AWS development, and platform/system integration. Pathward offers a competitive salary range, comprehensive benefits, and a commitment to diversity and inclusion.

Shopify E-Commerce Engineer

Company: Koalafi

Location: Remote

Posted Jan 30, 2025

Koalafi is seeking a skilled Shopify Engineer to design, develop, and maintain a custom Shopify payment extension. The ideal candidate should have 3+ years of ecommerce development experience, strong knowledge of Shopify's platform, Liquid templating language, and Shopify APIs. They should also be proficient in JavaScript, HTML5, CSS3, and Reactjs or Vuejs. The role involves designing and developing the Shopify payment extension, managing the Koalafi-Shopify relationship, collaborating with cross-functional teams, working on API integrations, providing technical support, and writing automated tests. Koalafi offers a culture of innovation, trust, and ownership, with competitive compensation and benefits packages.

Software Training Specialist, Finance (US)

Company: PointClickCare

Location: Remote

Posted Jan 30, 2025

PointClickCare, a leading North American healthcare technology platform, is seeking a Software Training Specialist for a remote position. The role involves training and educating customers on PointClickCare solutions, facilitating learning through online and in-person sessions, and working closely with the Implementation Team. The ideal candidate should have a Bachelor's Degree, previous client-facing training experience, strong interpersonal skills, and excellent presentation skills. The company offers a wealth of opportunities, a vibrant culture, and competitive benefits.

People Operations Generalist

Company: Pulley

Location: Remote

Posted Jan 30, 2025

Pulley is a company that aims to simplify the process of starting a company by providing cap table management tools. They believe in the success of founder-led companies and are looking for passionate, execution-focused individuals to join their high-performing team. Pulley has experienced rapid growth, attracting over 3000 customers including unicorns like Clubhouse, Birdie, and Coda, within their first year of product launch. Their trajectory is supported by top investors such as Founders Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, and Elad Gil. They are currently seeking a People Operations Generalist to manage HR strategies, ensure compliance, and support employee development. Pulley values first principles thinking, shipping and iterating, bold honesty, aggressive consideration, and a default yes approach. They offer competitive benefits including health insurance, unlimited PTO, and a 401k match.

National Account Manager, Albertsons

Company: Vital Farms

Location: Remote

Posted Jan 30, 2025

Vital Farms is seeking a data-driven National Account Manager for Albertsons Companies Inc. The role involves achieving sales objectives, developing brand strategies, and building relationships with customers. The ideal candidate should have a Bachelor's degree, 7+ years of CPG sales experience, and expertise in trade management and promotional planning. The position is remote, with a preference for candidates located in major Central metropolitan areas. Vital Farms offers competitive pay, benefits, and opportunities for professional growth.

Senior Data Engineer

Company: Agero

Location: Remote

Posted Jan 30, 2025

Agero, a leading B2B whitelabel provider of digital driver assistance services, is seeking a Data Engineer to design, build, and maintain core data infrastructure. The role involves developing robust ETL pipelines, optimizing cloud costs, creating modern data architectures, applying data modeling techniques, writing efficient code, ensuring data quality, and working cross-functionally with data scientists and business stakeholders.

Senior Manager, Marketing Analytics

Company: Hungryroot

Location: Remote

Posted Jan 30, 2025

Hungryroot is a distributed team offering a partner in healthy living, delivering nutritious groceries, easy recipes, and essential supplements. They are seeking a Senior Manager Marketing Analytics to build and scale the function, focusing on acquisition and retention with forecasting, spend allocation, optimization, campaign performance, LTV predictions, multichannel attribution, and data-driven customer insights. The ideal candidate should have extensive experience in marketing analytics, a passion for data, strong technical aptitude, and the ability to thrive in a fast-paced environment.

Senior Associate, Strategic Services

Company: Aperio Philanthropy

Location: Remote

Posted Jan 30, 2025

The Senior Associate Strategic Services role at Aperios involves providing operational support in project management, operations, queue management, and data and analytics research services. The role includes managing project infrastructure, acting as a liaison between teams, leading data-driven initiatives, and ensuring high-quality deliverables and exceptional client experiences. The Senior Associate also serves as a subject matter expert in data screening and segmentation, and collaborates with subject matter experts to automate and streamline data and analytics services.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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