Technical Support Jobs in Remote

387,221 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Project Manager, Owner's Engineering & Technical Diligence (Reable Energy)

Company: Euclid Power

Location: Remote

Posted Jan 29, 2025

Euclid Power, a renewable energy software and services company, is seeking a Project Manager for its Owners Engineering and Technical Diligence group. The role involves serving as the point of contact for specific engagements, providing technical expertise, and overseeing a wide range of client projects. The ideal candidate should have 5+ years of engineering or technical project management experience in PV and/or energy storage deployment, a Bachelors degree in engineering or other technical fields, and expert knowledge of PV project engineering and construction principles. The company offers a comprehensive benefits package, early equity awards, professional credential sponsorship, multidisciplinary exposure, and a supportive, collaborative, and diverse environment.

Global Product Manager

Company: Accurate Background

Location: Remote

Posted Jan 29, 2025

Accurate Background is seeking a Global Product Manager to join their team. The role involves analyzing global markets, developing product strategies, and delivering new products and services. The ideal candidate should be a confident leader with experience in global markets, excellent communication skills, and a customer-focused mindset. The company values diversity and promotes equality, and offers a fun, fast-paced environment with opportunities for growth. The role requires a minimum of 3+ years of experience in a Product Owner or Product Manager role, strong analytical skills, and the ability to travel up to 25% as necessary.

Senior Content Marketing Manager

Company: Silverfort

Location: Remote

Posted Jan 29, 2025

Silverfort, a cybersecurity company, is seeking a Senior Content Manager with 7+ years of B2B marketing experience, preferably in cybersecurity. The role involves boosting brand awareness, thought leadership, and social media efforts. The candidate will collaborate on content campaigns, write awards submissions, and support the content marketing strategy. They must be a seasoned writer, comfortable with cross-functional international teams, and have experience with engagement and metrics tools.

Customer Success Manager

Company: Triple Whale

Location: Remote

Posted Jan 29, 2025

The job posting is for a Customer Success Manager (CSM) role at Triple Whale, a growing global company. The CSM will focus on supporting ecommerce stores and agency clients, building and maintaining relationships with enterprise clients. Key responsibilities include developing tailored success plans, driving revenue and renewal forecasting, and collaborating with cross-functional teams. The ideal candidate should have previous experience in the ecommerce space, particularly in a SaaS environment, and possess strong communication, problem-solving, and teamwork skills.

AVP, Actuarial Reinsurance

Company: F&G

Location: Remote

Posted Jan 29, 2025

The AVP Actuarial Reinsurance role involves overseeing and managing reinsurance needs, negotiating and implementing reinsurance solutions, and collaborating with various departments. The position requires advanced mathematical and analytical skills, proficiency with Microsoft suite, and strong communication abilities. Prior reinsurance experience is highly preferred. The role involves working with senior leadership to develop the reinsurance business strategy, maintaining relationships with key reinsurers, and ensuring compliance with SOX controls.

React/PHP Engineer - JT

Company: Gorilla Logic

Location: Remote

Posted Jan 29, 2025

Gorilla Logic is a company that provides nearshore Agile teams for Fortune 500 and SMB companies, specializing in fullstack web, mobile, and enterprise applications. They are currently seeking a Mid-Level PHP Developer with strong experience in modern web development practices, React, and Node.js. The role involves designing, developing, and maintaining PHP-based applications, building and maintaining APIs, optimizing backend code, developing user-friendly interfaces with React, collaborating with designers, integrating backend APIs with frontend components, writing unit tests, debugging, and identifying performance bottlenecks. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 3+ years of backend development experience with PHP, 3+ years of experience with Angular and/or React, 3+ years of experience with modern JavaScript, development experience with MySQL databases, and demonstrated experience in bringing multiple products to market.

Support Analyst

Company: Onit

Location: Remote

Posted Jan 29, 2025

Onit is seeking an experienced Support Analyst to provide world-class technical support for their suite of products. The role involves supporting clients via phone, email, and online, developing expert knowledge on Onit's product suite, educating users on product functions, assisting with account software subscriptions, providing feedback on product features, and participating effectively in a multifaceted technology environment. The ideal candidate will have excellent communication skills, be detail-oriented, and have 13 years of related technical support experience, preferably in SaaS software. They should also be able to multitask, prioritize, and have high aptitude and EQ.

Software Senior Engineer - Big Data - Hybrid

Company: Boomi

Location: Remote

Posted Jan 29, 2025

Boomi is a fast-growing company that aims to make the world a better place by connecting everyone to everything anywhere. They offer an award-winning intelligent integration and automation platform. As a Software Senior Engineer, you will develop sophisticated Big Data systems, work on cutting-edge new product features, and collaborate with various teams. The role requires experience in designing, developing, and maintaining software products that process Big Data, proficiency in Java and Python, and familiarity with cloud platforms like AWS, GCP, or Azure.

Software Engineer, Developer Platform Engineer

Company: Glydways

Location: Remote

Posted Jan 29, 2025

Glydways is a company that aims to provide high-capacity, user-friendly, cost-effective, and eco-friendly public transit through interconnected, autonomous vehicle networks. The Developer Platform team, part of the Software Platform, is responsible for building and maintaining the infrastructure that enables developers to track, build, deploy, and operate Glydways' software. They maintain and enhance developer workflows, collaborate with software engineering teams, develop automation tools, and contribute to the migration of the build system to Bazel. The team requires strong knowledge of build systems, CICD best practices, Python or Go development, Linux operating systems, AWS or similar cloud platforms, and oncall support processes.

SharePoint Engineer

Company: Precision Medicine Group

Location: Remote

Posted Jan 29, 2025

The Modern Workplace team at Precision Medicine Group is seeking a seasoned SharePoint Administrator with extensive experience in enterprise IT organizations. The role involves administering and supporting M365 collaboration infrastructure, focusing on SharePoint, Teams, and OneDrive. Key responsibilities include analyzing and improving SharePoint permission structures, optimizing sites, providing governance reports, and documenting. PowerShell scripting for efficient tenant administration is required. The role also involves capacity planning, lifecycle management, and migrating workloads from on-premise to cloud. Strong technical troubleshooting skills, communication abilities, and experience with SharePoint Framework, PowerShell Graph API, Power Platform, and other programming languages are essential. A Bachelor's degree in a technical field is required, with Microsoft certifications being a plus.

Senior Site Reliability Engineer (SRE) - Poland

Company: Cribl

Location: Remote

Posted Jan 29, 2025

Cribl is a rapidly growing, remote-first company seeking a Senior Site Reliability Engineer in Poland. The role involves unlocking the value of observability data, contributing to the engineering organization, and ensuring high-quality software. The ideal candidate will have extensive experience in enterprise-scale continuous delivery environments, knowledge of cloud platforms, and experience with APM and observability tools. Cribl values diversity and encourages applicants from all backgrounds.

Professional Services Manager

Company: Atlas Technica

Location: Remote

Posted Jan 29, 2025

Atlas Technica, founded in 2016, is seeking a Professional Services Manager to lead a team of Cloud Engineers. The role involves managing and mentoring the team, overseeing client onboarding and cloud implementation projects, and developing scalable processes. The ideal candidate should have a Bachelor's degree in Computer Science or related field, at least eight years of IT experience, and proven experience managing technical teams and delivering client-facing projects. Preferred qualifications include active Azure or AWS certifications, experience in financial industries, and proficiency with Infrastructure as Code tools.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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