Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Staff Technical Program Manager

Company: Mozilla

Location: Remote

Posted Nov 28, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and are now shaping the next 25 years of technology while helping to reclaim an internet built for people, not companies. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people.

Enterprise Account Executive - Acquisition

Company: Grafana Labs

Location: Remote

Posted Nov 28, 2025

Grafana Labs is seeking an experienced Enterprise Account Executive based in the UK to prospect and close new business across the UKI region. The role involves meeting sales goals, outbound prospecting, managing the sales process, and becoming an expert in the company's products. The ideal candidate has 5+ years of technical sales experience, a history of goal achievement, and excellent communication skills. Familiarity with open source technology, Salesforce, and sales methodologies like MEDDPICC is a bonus.

Staff Infrastructure Software Engineer - Metadata

Company: Dropbox

Location: Remote

Posted Nov 28, 2025

The role of Staff Software Engineer for Metadata Infrastructure at Dropbox involves shaping and evolving transactional database systems that support nearly all Dropbox products. The position requires defining a multiyear technical strategy for metadata database stacks, leading architecture and implementation efforts, solving high-impact technical problems, driving cross-functional alignment, mentoring engineers, and advancing operational excellence. The role is ideal for engineers who enjoy deep technical problem-solving and leading through influence while building resilient infrastructure.

Staff Technical Program Manager

Company: Mozilla

Location: Remote

Posted Nov 28, 2025

Mozilla's mission to improve the internet through innovation and privacy-focused initiatives is highlighted, with a focus on security, diversity, and empowering users. The job posting emphasizes collaboration, technical leadership, and alignment with Mozilla's core values.

C++/Rust Graphics and Windowing System Software Engineer - Mir

Company: Canonical

Location: Remote

Posted Nov 28, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. They are hiring a C++/Rust Graphics and Windowing System Software Engineer to work on the Mir stack, which empowers communities to realize a world where apps work seamlessly in every graphical environment. The company offers a fast-paced team environment, distributed work, and opportunities for learning and development.

Data Cloud Engineer (DataOps)

Company: Trafilea

Location: Remote

Posted Nov 28, 2025

Trafilea is a consumer tech platform that uses AI to help brands grow. They have over $1B in revenue, 12M customers, and 500+ talents across 19 countries. Trafilea builds and scales its own DTC brands while helping ambitious talent grow. They offer a remote, dynamic, and diverse work environment with competitive salary and benefits.

Senior Sales Operations Lead

Company: Vonage

Location: Remote

Posted Nov 28, 2025

Vonage seeks a Senior Customer Success Operations Consultant to drive operational excellence, enhance sales teams, and ensure customer success through data-driven strategies and cross-functional collaboration. The role emphasizes process optimization, analytical skills, and fostering a culture of continuous learning while offering career growth and competitive benefits.

Principal Solutions Engineer – Application Access Governance (AAG)

Company: Saviynt

Location: Remote

Posted Nov 28, 2025

The Principal Solutions Engineer role involves leading presales strategy, driving growth for Application Access Governance (AAG) product lines, and supporting the regional sales team in APJ. The role requires collaboration with internal stakeholders, delivering profitable subscription revenue growth, optimizing the sales lifecycle, training and enabling teams, and acting as a senior advocate for enterprise customers.

Sales Development Representative

Company: Mercury

Location: Remote

Posted Nov 28, 2025

Mercury is a profitable high-growth startup empowering founders and finance teams with advanced tools. The role requires a driven salesperson passionate about fintech, with competitive compensation and a focus on collaboration and innovation.

Manager, Software Engineering - Collaboration Tools

Company: Figma

Location: Remote

Posted Nov 28, 2025

The Engineering Manager for Collaboration Tools at Figma will own the end-to-end success of Figma Slides and FigJam, two products that transform brainstorming, development, and presentation through real-time collaboration. The role involves managing engineering teams, partnering with product, design, data, marketing, and GTM to drive growth, and fostering a culture of innovation. The ideal candidate will have 4+ years of experience leading teams, experience managing managers, and a track record of growing product lines. Figma offers competitive compensation and benefits.

Sr. Fullstack Developer

Company: iSpace, Inc.

Location: Remote

Posted Nov 28, 2025

iSpace is a global services company with a focus on IT outsourcing, staff augmentation, and business process outsourcing. They have a team of experienced professionals based in the US and India, and have helped numerous corporations and institutions achieve their business objectives and IT goals. iSpace specializes in healthcare, entertainment, automobile, and financial services, and has a high client retention rate.

Staff Data Scientist - AI Products

Company: Dropbox

Location: Remote

Posted Nov 28, 2025

The role is for a Staff Data Scientist on the ground floor of Dropbox's AI-first journey. The position involves shaping the product roadmap, fostering a data-informed culture, and driving AI/ML impact. Responsibilities include building data foundations, leveraging insights, performing analysis, communicating findings, and collaborating cross-functionally. Requirements include a quantitative degree, 9+ years of experience, and proficiency in SQL/Python. Preferred qualifications include startup experience and expertise in AI/ML product development.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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