Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Machine Learning Engineer

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Atlassian, a distributed-first company, is seeking a Senior Machine Learning Scientist for its Central AI team in Bellevue, WA. The role involves developing and implementing cutting-edge machine learning algorithms, collaborating with various teams, and integrating AI functionalities into Atlassian products. The ideal candidate should have a degree in Computer Science, 3+ years of industry experience, expertise in Python or Java, and experience in building and scaling ML models. Atlassian offers competitive compensation, perks, and a culture that values diverse perspectives.

Senior Software Engineer, Full Stack - Shopping (Remote)

Company: Capital One

Location: McLean, VA / Remote

Posted Jan 23, 2025

Capital One Shopping is seeking a Senior Software Engineer with at least 3 years of professional experience. The role involves collaborating with Agile teams, designing and developing technical solutions, and utilizing various programming languages and cloud services. The ideal candidate should have experience in Java, Scala, Python, Go, or Node.js, and be familiar with AWS, GCP, Azure, or other cloud services. The position offers competitive salaries and benefits, and is eligible for performance-based incentives. Capital One is an equal opportunity employer committed to diversity and inclusion.

Principal Business Consultant, Infrastructure

Company: Autodesk

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Autodesk is seeking a Principal Consultant for Infrastructure to work with their largest customers, defining innovative design, engineering, construction, and management strategies. The role involves leading transformational change, building effective organizations, and ensuring exceptional delivery against the Customer's Success Plan. The ideal candidate should have a Bachelor's degree in a related field, at least seven years of experience in the Civil Engineering/Infrastructure industry, and strong skills in strategic thinking, innovation, program management, and communication. Preferred qualifications include advanced knowledge of Autodesk products and industry practices.

Cloud DevOps Engineer

Company: Zoom

Location: Remote

Posted Jan 23, 2025

Zoom is seeking Cloud DevOps Engineers for their Zoom for Government organization. The role involves designing and maintaining scalable cloud infrastructure, implementing CI/CD, IaC, logging, monitoring, and automation. The ideal candidate should have 4+ years in SRE or DevOps, experience with containerization, configuration management tools, CI/CD pipelines, cloud environments, and logging/monitoring tools. The position does not offer sponsorship and requires participation in on-call shifts and incident management. The salary range is from $98,900 to $228,700.

Manager, Treasury

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 23, 2025

Oscar, a health insurance company founded in 2012, is seeking a Manager, Treasury to join their Treasury team. The role involves managing the corporate investment portfolio, assisting in setting investment strategy, and managing relationships with third-party investment managers. The position requires a Bachelor's degree in Finance, Accounting, Economics, or equivalent, along with 4+ years of investment management experience. The successful candidate will report to the VP, Treasurer and reside in one of the specified states. Oscar offers competitive pay, employee benefits, and a flexible work culture.

Staff Software Engineer - Database Monitoring

Company: Datadog

Location: Boston, MA / Remote

Posted Jan 23, 2025

Senior Product Manager, Consumer Insights

Company: Axios

Location: Remote

Posted Jan 23, 2025

Axios, a reputable media company, is seeking a Senior Product Manager for Consumer Insights. The role involves leading data-driven strategies, collaborating across departments, and utilizing the company's data platform to create valuable insights. The ideal candidate should be an expert in consumer insights, agile methodologies, and data analysis. They must possess strong communication skills and the ability to turn complex data into understandable business narratives. Axios offers a competitive salary, comprehensive benefits, and a positive work environment.

Senior Software Engineer (Consumer - Growth & App Infra - Growth Foundations)

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a software engineer with at least 5 years of experience to join the Consumer Product Group. The role involves designing and implementing frontend interfaces and backend services for notifications. The ideal candidate should be passionate about crypto and blockchain technology, have experience in service-oriented architecture, and be comfortable with an intense work culture. The Growth Foundations team, which the candidate will join, builds platforms for delivering notifications to users at scale, powering all Coinbase products.

メインフレーム スペシャリスト/ Expert Infrastructure specialist

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 23, 2025

Kyndryl is seeking experienced professionals in mainframe infrastructure design, construction, migration, and operation. The role involves working as an IT specialist on related projects, focusing on data center transfers or consolidations. The successful candidate will lead planning and execution of design, construction, transfer, and migration of mainframe systems, manage a team, and engage in specialist activities in the technical field. Kyndryl offers opportunities for continuous growth, including certification and qualifications on the job, with many Infrastructure Specialists advancing to Architect or Distinguished Engineer roles. The company values diversity, inclusivity, and customer success, providing state-of-the-art resources and benefits to support employee well-being.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages