Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Direct Tax Manager

Company: CDW

Location: Remote

Posted Jan 22, 2025

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Senior Advisor - Digital Velocity

Company: CDW

Location: Remote

Posted Jan 22, 2025

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Account Executive, Mid Market (MST/PST)

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

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AR Consultant

Company: CDW

Location: Remote

Posted Jan 22, 2025

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innovators changemakers and collaborators

Ruby Software Engineers (All Levels)

Company: AppFolio

Location: Remote

Posted Jan 22, 2025

AppFolio, a leading cloud-based software company in the real estate industry, is seeking passionate Ruby on Rails software engineers. They value innovation, collaboration, and customer-centricity. The ideal candidate will develop scalable infrastructure, collaborate with cross-functional teams, and modernize their tech stack. Proficiency in Ruby on Rails, Agile processes, and a strong problem-solving ability are required. The compensation is competitive, ranging from $106,000 to $200,000 or more.

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ongoing support for all mainframe CICS implement CICS TS installations & upgrades technical support for multiple CICS TS software solutions

Senior Mainframe CICS Systems Programmer

Company: Ensono

Location: Remote

Posted Jan 22, 2025

The Senior Mainframe CICS Systems Programmer role involves ongoing support for all mainframe CICS, including troubleshooting, problem resolution, and maintenance. Key responsibilities include implementing CICS TS installations & upgrades, providing technical support for multiple CICS TS software solutions, and working directly with software vendors on new solutions and product defects. The role requires a minimum of 10 years of hands-on CICS TS experience on z/OS, strong problem-solving skills, and excellent communication abilities. Ensono offers competitive compensation, flexible work schedules, and a diverse, inclusive work environment.

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Manager - Software Engineering

Company: CDW

Location: Remote

Posted Jan 22, 2025

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Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 22, 2025

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Supervisor, Managed Services

Company: CDW

Location: Remote

Posted Jan 22, 2025

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Account Executive, Mid Market (MST/PST)

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

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Software Engineer, Backend - Consumer Products

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

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Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 22, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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