Technical Support Jobs in Washington DC

80,877 open positions · Updated daily

Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Systems Analyst - 126k - 175k/annually

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr IT Project Lead- TS/SCI Required

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr. Systems Analyst (Tomahawk Program) - Industry leading benefits

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Apex Developer-Top Secret clearance required

Company: Deloitte

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Verizon Sales Consultant

Company:

Location: Fort Washington, PA

Posted Feb 03, 2025

View Details Apply on The Muse

Assignment Editor, Pictures

Company: Thomson Reuters

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Investment Banking - Mid Cap Investment Banking - Associate

Company: JPMorgan Chase

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse
Senior Business Analyst thought leader analytical partner high-leverage high-visibility challenges

Senior Business Analyst - Card External Planning & Analysis

Company: Capital One

Location: Washington DC

Posted Feb 03, 2025

Capital One is seeking a Senior Business Analyst for their Card External Planning & Analysis team. The role involves acting as a thought leader, analytical partner, and insight creator. The team tackles high-leverage problems, drives insights, and propels the Card business forward. Key responsibilities include strategic leadership, storytelling, analysis, partnership, and teamwork. Required skills include strategic and analytic orientation, strong business judgment, influence, executive communication, results orientation, technical and data skills, and a successful track record in a fast-paced environment. Basic qualifications include a bachelor's degree in a quantitative field and at least 1 year of analysis experience. Preferred qualifications include a master's degree, market research experience, SQL querying, business analysis, financial services, and consulting experience.

View Details Apply on BuiltIn

Senior Financial Accountant

Company: The Washington Post

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Document Management Analyst II

Company: Leidos

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Manager, Bright Start (Maternity) and Early Intervention Case Management, RN (must be local to DC Metro area)

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Jr UX/UI Designer (TS SCI Clearance)

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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