Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Technical Consultant

Company: BryceTech

Location: Washington DC

Posted Jan 30, 2025

BryceTech, a technology and R&D partner since 2017, is seeking a Technical Consultant to support a high-visibility ASPR client managing over $12B in portfolio value. The role involves providing scientific and technical insight in various healthcare and pharmaceutical industries, advising on regulatory and quality affairs, and facilitating engagement with national organizations. The ideal candidate should have at least 8 years of relevant industry experience, an advanced or doctoral degree, and extensive knowledge of FDAICH guidelines. BryceTech offers competitive benefits including a comprehensive health plan, 401k plan, and educational reimbursement program.

Technical Support Specialist

Company: Crowell & Moring

Location: Washington DC

Posted Jan 30, 2025

Crowell & Moring LLP, an international law firm, is seeking a Technical Support Specialist for a hybrid remote and in-office position based in Washington DC. The role involves providing direct technical support to attorneys and staff, resolving hardware, software, and networking issues, and maintaining knowledge of relevant products and support policies. The ideal candidate should have advanced PC skills, legal application knowledge, and the ability to communicate clearly with both technical and non-technical users. The firm offers a competitive compensation package and a positive, friendly culture.

Software Engineer - Encryption/Blockchain/OS & Machine code

Company: Mobile Programming LLC

Location: Washington DC

Posted Jan 30, 2025

The job description is for a Senior Software Engineer with expertise in blockchain and cybersecurity. The role involves developing and deploying advanced blockchain technologies, designing blockchain architectures for cybersecurity applications, collaborating with cross-functional teams, researching emerging technologies, and ensuring blockchain implementations meet stringent standards. The ideal candidate should have a minimum of 10 years of software engineering experience, a Masters or PhD in Computer Science or a related field, extensive knowledge of blockchain protocols, proficiency in programming languages like Solidity, Rust, Python, Go, Java, C, and C++, and strong understanding of cryptographic techniques and secure coding practices.

Business Analyst (Secret Clearance)

Company: Easy Dynamics

Location: Washington DC

Posted Jan 30, 2025

Easy Dynamics is a fast-paced, growing organization that values its people and strives for excellence. They offer cutting-edge innovation in IT, with a focus on cloud delivery, security automation, and Agile methodology. They are seeking a Business Analyst to join their team, with responsibilities including translating customer requirements into actionable deliverables, facilitating meetings, and collaborating with project managers to ensure customer satisfaction. The ideal candidate should have US citizenship, a relevant degree, and at least 1-3 years of experience as a Business Analyst. Previous experience as a Product Owner, familiarity with cloud technology, strong analytical skills, and proficiency in business analysis tools are preferred. The salary range is $60,000 - $90,000.

Accounts Receivable Specialist (Hybrid)

Company: Altarum

Location: Washington DC

Posted Jan 30, 2025

Altarum, a nonprofit organization with a history dating back to 1946, is seeking an Accounts Receivable Specialist. The role involves preparing complex invoices and account reconciliations for various clients. The ideal candidate should have a Bachelor's degree, at least 35 years of related experience, and proficiency in Deltek Costpoint or comparable systems. The organization focuses on improving health for at-risk and disenfranchised populations, combining expertise in public health, health care delivery, and technology.

Program Manager-Communications and Marketing (Federal Programs)

Company: BLN24

Location: Washington DC

Posted Jan 30, 2025

BLN24, an award-winning Management Consulting Firm, is seeking an experienced Program Manager with a strong background in communications and marketing. The ideal candidate will lead cross-functional teams, develop and execute comprehensive communication and marketing programs, and manage resources and risks. BLN24 offers competitive benefits, flexibility, and opportunities for growth in the Washington DC Metro Area.

Senior Consultant

Company: CSA - Careers

Location: Washington DC

Posted Jan 30, 2025

CSA, a federal contractor, is seeking a Senior Consultant with Navy experience to support the ICAM program at PMW 240. The role involves collaborating with the team, developing strategic plans, managing risks, providing expert guidance, and leading a team. The ideal candidate must possess a Secret Clearance, a Bachelor's Degree, 15+ years of experience in Program/Project Management, and strong analytical, communication, and leadership skills.

Engineering Lead (Planned Position)

Company: MicroHealth

Location: Washington DC

Posted Jan 30, 2025

MicroHealth is recruiting for an Engineering Lead position, requiring a Bachelor's degree or higher in a relevant field and at least five years of experience in designing and optimizing VDI environments. The role involves leading an engineering team to support the Service Delivery process, providing technical knowledge, analysis, configuration management, and planning for IT services. The team will also provide O&M engineering support for network architecture, requirements gathering, security architecture, and infrastructure changes. The position requires ITIL Foundation Level Certification and specific certifications such as IAT Level III CISA, GCIH, GCED, CISSP, CASP, or IAM Level III. The salary range is $140,000 to $160,000. The job involves regular sitting, occasional walking, and lifting up to 5 pounds. MicroHealth ensures equal employment opportunities and reasonable accommodations for qualified applicants.

Program Manager (Planned Position)

Company: MicroHealth

Location: Washington DC

Posted Jan 30, 2025

MicroHealth is advertising for a Program Manager position to support the National Guard Bureau's National Capital Regions Network Enterprise Center. The role involves managing contractor personnel, subcontractors, and technical activities. The PM will serve as the single point of contact for the AAS CO, AAS COR, and ARNG TPOC. The job requires a Bachelor's degree or higher in a relevant field, at least five years of DoD program management experience, and specific certifications including PMP, ITIL Intermediate Level, and IAM Level III. The salary range is $140,000 to $160,000. The position is located in Arlington, VA with some travel required.

Regional Technology Partner

Company: McCain Foods

Location: Washington DC

Posted Jan 30, 2025

McCain Foods is seeking a Regional Technology Partner to engage with internal clients, identify issues and opportunities with technology solutions, and ensure local IT infrastructure is secure and operational. The role involves mentoring team members, liaising with engineering teams, and driving adoption of global technology services. Key qualifications include a university degree in a relevant IT discipline, 6+ years of experience, and proficiency in IT Service Management systems.

IT Operations Specialist

Company: Easy Dynamics

Location: Washington DC

Posted Jan 30, 2025

Easy Dynamics is hiring an onsite IT Operations Specialist to manage and optimize their Microsoft 365 and Azure-based infrastructure. The role involves maintaining high availability and performance of cloud systems, managing user devices and accounts, and responding to technical incidents. The ideal candidate should have a strong background in cloud system administration, particularly within Microsoft 365 and Azure environments, and demonstrate proactive problem-solving skills and effective communication abilities. The position offers an opportunity to contribute to continuous improvement and innovation in cloud IT operations, supporting the company's growth and efficiency goals.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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