Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

(USA) Frontend Coach

Company: Walmart

Location: Washington, DC

Posted Jan 22, 2025

The role involves leading and developing teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and communicating with associates at all levels regarding store operations and business initiatives. The individual will model exceptional customer service, resolve customer issues, and drive financial performance and sales. They will also supervise and develop hourly associates, ensuring compliance with company policies and promoting a culture of belonging. The role requires respect for individuals, integrity, customer focus, and a strive for excellence.

Sr. Data Scientist , Inventory Management ( Remote )

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is seeking a Senior Data Scientist to drive innovation and impact business decisions. The role involves using statistical predictive modeling to evaluate scenarios and predict future outcomes. The ideal candidate will have 5+ years of data science experience, proficiency in SQL, Python, and cloud technologies. They should be able to collaborate with business partners, develop predictive models, and present analytical results. The position offers a competitive pay range and comprehensive benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and PTO.

25-5011: Proposal-Technical Writer

Company: Navitas Business Consulting

Location: Washington DC

Posted Jan 22, 2025

Navitas, a leading digital transformation company since 2006, seeks a Proposal Technical Writer for their Business Development team. The role involves creating, editing, and managing technical content for proposals, white papers, and marketing collateral. The ideal candidate should have a Bachelor's degree in English, Communications, Technical Writing, or a related field, and 3+ years of experience in technical writing within a business development or proposal environment. Familiarity with federal and/or commercial proposals, proposal processes, and APMP Certification is highly desirable. The role requires strong organizational skills, ability to manage multiple projects under tight deadlines, and proficiency in Microsoft Office Suite and Adobe Acrobat.

Part Time Teller - Adams Morgan

Company: PNC

Location: Washington, DC

Posted Jan 22, 2025

PNC values its employees as its greatest asset, fostering an inclusive workplace culture where all employees feel respected and valued. The Part Time Teller role involves providing exceptional customer service, performing transactions, educating customers on new technology, and developing banking product referral opportunities. The position is based in Washington, DC. PNC offers competitive pay, comprehensive benefits, and opportunities for career growth.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

Information Technology Associate

Company: Agilian.com

Location: Washington DC

Posted Jan 22, 2025

Agilian, a full-service strategy, technology, and change management consulting firm, is offering a 6-month Associate Program for socially driven individuals. The program provides hands-on experience in the health equity ecosystem, focusing on cloud data warehouse reporting and analytics. The Associate will support software and cloud data warehouse projects, assist junior team members, and learn Amazon QuickSight. The role offers learning opportunities, professional relationships, skill development, feedback, and potential for advancement. The compensation is $25 per hour with healthcare benefits.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Successful trainees can be considered for Operations Supervisor or Shift Supervisor positions, which involve leading store staff, maintaining customer loyalty through excellent service, and handling store procedures. The role requires deductive reasoning, analytical skills, and computer proficiency, with a flexible schedule including early mornings, overnight, and weekend shifts. Benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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