Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Compliance Associate

Company: ISS (Institutional Shareholder Services)

Location: Washington DC

Posted Dec 17, 2024

The text is a job posting for a Compliance Associate position at ISS STOXX. The role is based in Rockville, MD and offers a base salary of $70,000 - $80,000 per year. The position requires strong communication skills, accountability, punctuality, and attention to detail. The candidate must have a strong understanding of the Investment Advisers Act of 1940 and be able to perform compliance risk assessments and provide recommendations. The role is highly visible and requires a high degree of professionalism and integrity.

Integration Developer (SaaS)

Company: LeapPoint

Location: Washington DC

Posted Dec 17, 2024

LeapPoint is seeking a SaaS Integration Developer to work on complex IT problems for clients. The role involves designing, developing, and deploying integrations using various iPaaS products. The position is telecommute and requires strong organizational skills, ability to manage tasks, and contribute to a team. A degree in Management Information Systems or Computer Science is preferred. LeapPoint is a recognized management consulting firm with a focus on helping customers deliver outcomes that propel business forward.

Data Analyst

Company: KACE

Location: Washington DC

Posted Dec 17, 2024

The Data Analyst role at KACE involves providing clerical and administrative support, independently reviewing and entering data into the debt collection database, performing online data searches, and ensuring data accuracy. The ideal candidate should have knowledge of processes, organizational skills, and attention to detail. The role requires working independently and efficiently with minimal supervision.

Cyber Incident Manager

Company: BCMC

Location: Washington DC

Posted Dec 17, 2024

BCMC is seeking a Cyber Incident Manager to support a US Government customer in providing onsite incident response to civilian Government agencies and critical asset owners who experience cyberattacks. The role involves investigating breaches, developing mitigation plans, and assisting with service restoration. The ideal candidate should have US Citizenship, an active TSSCI clearance, and be able to obtain DHS Suitability. They should have 5+ years of directly relevant experience in cyber incident management or cybersecurity operations.

Administrative Assistant & Office Manager

Company: Telesat

Location: Washington DC

Posted Dec 17, 2024

Telesat is a leading global satellite operator with a 50-year history of providing reliable and secure satellite-delivered communications solutions. They are set to revolutionize global broadband connectivity with their revolutionary Low Earth Orbit (LEO) satellite network, Lightspeed, scheduled for 2027. The company's state-of-the-art fleet includes 15 GEO satellites and one Phase 1 LEO satellite. They are currently hiring an Executive Assistant for their Bethesda MD office.

Sustainability Advisor

Company: Management Sciences for Health

Location: Washington DC

Posted Dec 17, 2024

The text describes a job position for a Sustainability Manager at Management Sciences for Health (MSH). The primary responsibilities include managing GHG reporting and tracking, overseeing project-specific GHG reporting and goal tracking, contributing to new project design and business development, and acting as the central point for sustainability capacity building and external initiatives. The candidate will also participate in MSH's funding and donor landscape analyses and be responsible for monitoring donor rules, regulations, requirements, and developments in sustainability topics.

Azure IaaS Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 17, 2024

CACI is seeking an experienced Azure IaaS Engineer to be part of a dynamic team designing, implementing, and transitioning a government customer to the Microsoft Azure platform. The candidate will be responsible for operational support and service delivery of managed enterprise services, working on service delivery initiatives that improve availability and performance. The role requires expert knowledge of Windows Server Operating Systems deployed in Azure IaaS, SaaS, PaaS, strong scripting and PowerShell skills, and experience managing the Azure platform using Intune. The candidate should have ITILv3 or v4 Foundations certification, previous DHS or DoD experience, and other handson Microsoft Windows administrator certifications.

Senior Consultant- Federal Land Management Agency

Company: WI-HER, LLC

Location: Washington DC

Posted Dec 17, 2024

WIHER is seeking a Senior Consultant Facilitator or Trainer for a 12-month project to improve the effectiveness of a Federal Land Management Agency's management team. The consultant will provide organizational development services, including strategic planning, change management, performance improvement, and training solutions. The role requires excellent leadership, communication, and project management skills.

Marketing and Communications Manager

Company: Sunwater Capital

Location: Washington DC

Posted Dec 17, 2024

Sunwater Capital Management is seeking a Marketing and Communications Manager to drive the commercial success of their portfolio, which includes a data and analytics platform for the US Congress, a mergers and acquisitions data platform for healthcare and senior living industries, and comprehensive health insurance with dental and vision benefits. The role involves developing and executing marketing strategies, managing social media, producing written and audio/video content, and building relationships with media and influencers. The ideal candidate should have 5+ years of relevant experience, a network within the public policy community or healthcare private equity sector, and excellent English communication skills.

Program Support Coordinator

Company: Technical Assent

Location: Washington DC

Posted Dec 17, 2024

This job posting is for a Consultant position supporting a Federal government client. The role involves researching, preparing, and delivering high-quality solutions, working as part of an innovative team. The successful candidate will have experience in supporting high-priority projects, organizing meetings, conducting site visits, and providing guidance on implementation challenges. The position is remote with some travel expectations.

Assistant Manager of Billing

Company: Crowell & Moring

Location: Washington DC

Posted Dec 17, 2024

The job description is for an Assistant Manager of Billing at Crowell & Moring LLP. The role involves leading billing operations, ensuring efficiency, accuracy, and adherence to firm policies. The position requires supervising a team, managing daily operations, and handling reporting requirements. The qualifications include a Bachelor's degree in Accounting or related field, at least 5 years of experience in billing with supervision, and advanced knowledge of accounting concepts and account systems.

IT Manager

Company: Rhythm (myrhythmnow.com)

Location: Washington DC

Posted Dec 17, 2024

Rhythm is seeking a seasoned IT Manager to build the IT foundation for reliable and secure patient care. The role involves leading IT compliance initiatives, managing end-user IT requests, and enhancing safety, security, and productivity. The candidate will also lead the development of a security improvement plan, build a proactive IT support model, and train end-users on IT security best practices.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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