Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Tax Analyst

Company: MassMutual

Location: Washington DC

Posted Dec 14, 2024

The text describes a full-time Corporate Tax Department position at MassMutual in Springfield, MA. The role involves reducing the company's tax risks, providing high-quality tax advice, and ensuring compliance with tax laws. The team is composed of high-performing, collaborative, and agile tax professionals. The minimum qualifications include a Bachelor's degree in Accounting or Finance and 1+ years of state tax experience. The ideal qualifications include a CPA or MST, 2+ years of corporate state income tax experience, and experience in the insurance industry. The company offers competitive pay and benefits, and values ethics, integrity, and diversity.

Senior Contracts Specialist

Company: Intact Technology

Location: Washington DC

Posted Dec 14, 2024

Intact Technology is seeking a Senior Contracts Specialist to join their team. The role involves supporting commercial and government contract and subcontract management activities, ensuring compliance with government regulations, and collaborating with internal teams. The successful candidate will have a Bachelor's degree in Business Administration or a related field, a minimum of 5+ years of experience as a Contracting Specialist, and strong knowledge of government procurement regulations.

Scrum Master (Hybrid Schedule)

Company: CACI International Inc

Location: Washington DC

Posted Dec 14, 2024

The job posting is for a Scrum Master Hybrid Schedule in the Information Technology category. The role requires 12+ years of experience in leading agile teams, process quality improvement, and change management. The team will deliver working software products through the agile SAFe methodology and implement Agile Scrum principles. The position offers a competitive salary range of $94,400 - $198,300.

CLM Functional SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Dec 14, 2024

i360technologies is a growing GOVCON professional services company looking for motivated individuals to apply strategic problem-solving skills, excellent work ethic, and positive energy to an already first-class team. They offer unlimited professional growth and career possibilities. The job description is for Oracle Contract LifeCycle Management CLM functional SMEs to provide OampM support for an Oracle Federal Financials R12 shared service environment. The role involves supporting the Help desk, documenting trouble tickets, analyzing and resolving problems, providing functional help desk training, and planning cutover activities. The qualifications include 6+ years of functional experience in implementing and OampM support of Oracle CLM, hands-on experience with CLM, solid working knowledge of federal acquisition processes, and update daily work logs. The company is an Equal Opportunity Employer and offers competitive pay, robust benefits, and professional development opportunities.

Senior Systems Administrator/Engineer

Company: FINRA

Location: Washington DC

Posted Dec 14, 2024

The Senior Systems Administrator Engineer works under minimal supervision and performs manual and automated activities to ensure FINRA data centers meet defined quality standards. The job requires reviewing and analyzing process and system specifications, designing, implementing, maintaining, and administering operating systems and system software products. The employee is expected to ensure RAS metrics are sustained and improved, implement and update monitoring tools, and monitor system performance. They should document test plans, test and analyze equipment, and oversee implementation of security guidelines. The role also involves field level hardware repairs, interface with other teams, and document and communicate status in a timely manner.

Administrative Assistant (CR-AK-VA)

Company: Crown Consulting, Inc.

Location: Washington DC

Posted Dec 14, 2024

Crown Consulting Inc is seeking a motivated and self-driven Administrative Assistant to support their Headquarters team full-time in Arlington, VA. The candidate must have strong verbal and written communication skills, proficiency in Microsoft Office Suite, and experience working in a fast-paced environment. The role involves providing administrative support, overseeing office operations, assisting the HR team, processing purchase orders, and leading company events. Benefits include health dental and vision insurance, generous PTO and holidays, company-funded professional development, and a competitive 401k match.

Strategic Account Executive

Company: Everstream Analytics

Location: Washington DC

Posted Dec 14, 2024

Everstream Analytics is a company that provides risk scores and predictive insights for the supply chain industry. They aim to help global companies turn their supply chains into business-changing market-shifting competitive assets. The company's core values include audacity, grit, optimism, virtue, solidarity, and doing one's best. The Strategic Account Executive role at Everstream involves customer engagement and relationship development, opportunity development, presenting the solution to potential customers, driving commercial negotiations, and overseeing implementation and onboarding. The ideal candidate should have 7+ years of experience in an external sales or business development environment, strong presentation and hunting skills, and experience selling enterprise-wide software as a service solutions.

Systems and Solutions Engineer

Company: Intel Corporation

Location: Washington DC

Posted Dec 14, 2024

Intel Federal LLC is seeking a Systems and Solutions Engineer to lead design analysis and implementation of component-level choices across integrated systems on performance features and cost. The role involves defining systems implementation and integration solutions, delivering end-to-end technical solutions, and collaborating with other teams to analyze next-generation requirements.

Director of Enablement

Company: HHAeXchange

Location: Washington DC

Posted Dec 14, 2024

HHAeXchange is a leading technology platform for home and community-based care, seeking a Director Enablement to drive enablement and market knowledge strategy. The role requires 10+ years of SaaS enablement experience, with a focus on building an enablement function supporting both go-to-market and operational functions in a fast-paced organization. The base salary range for this US-based full-time and exempt position is $160,000 - $175,000.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington DC

Posted Dec 14, 2024

The text describes a job posting for a Jewelry Consultant position at Brilliant Earth in Washington DC. The role involves providing exceptional customer service, utilizing sales strategies, and managing a high volume of sales leads. The ideal candidate should be able to work full-time, including weekends, and have a passion for customer service, exceeding sales targets, and attention to detail. The company offers competitive compensation, benefits, and a supportive work environment.

Enterprise Account Manager

Company: Proofpoint

Location: Washington DC

Posted Dec 14, 2024

Proofpoint is a leading cybersecurity company that offers a suite of cloud-based solutions to protect organizations from cyber threats. They are committed to helping their customers protect their greatest assets and biggest risks. The company is seeking a highly motivated Enterprise Account Manager to develop business in Austria.

Implementation Engineer

Company: Govini

Location: Washington DC

Posted Dec 14, 2024

Govini is a company that transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States. They offer AI-enabled applications and best-in-class data to help with Supply Chain Science and Technology Production Sustainment and Modernization teams. The company is looking for motivated individuals to join their team as Implementation Engineers. The role requires a strong understanding of technology and data to solve hard customer problems and communicate data-driven insights to executives. The company values US Citizenship, a Bachelor's Degree in relevant fields, and 14 years of relevant experience.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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