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Business Analyst- Contact Center

Company: Adtalem Global Education

Location: USA

Posted Apr 17, 2024

<p class=jobDescription> <p> <p> <h2> Company Description <h2> <p> Walden University an Adtalem Global Education institution supports a diverse community of adult learners from across the US and other countries who seek to achieve their academic goals and make positive lasting social change in their professions and communities Walden is a B Corporation with a mission to provide a diverse community of career professionals who have the opportunity to transform themselves as scholarpractitioners to positively affect social change Walden offers more than 100 online degree and certificate programs for students pursuing a bachelors masters doctoral or certificate Walden University has graduated more than 174000 students and is accredited by the Higher Learning Commission Visit WaldenUedu for more information and follow on Twitter Instagram Facebook Instagram and LinkedIn <p> <p> Adtalem believes in a culture of collaboration creativity and innovation which thrives when we can work flexibly Depending on your location this role may be hybrid or remote <p> <ul> <li> <p> HYBRID If you reside within 50 miles of Adtalem offices in Chicago IL Addison IL Columbia MD Minneapolis MN and Miramar FL this role is hybrid requiring office presence three days a week Tue Wed Thu with the rest of the workweek spent working from home <p> <li> <li> <p> REMOTE If you live over 50 miles from Adtalem offices in Chicago IL Addison IL Columbia MD Minneapolis MN and Miramar FL this role is remote However occasional office visits may be required based on business needs with advance communication for such requests <p> <li> <ul> <p> <p> <h2> Job Description <h2> <p> Opportunity at a Glance <p> <p> The Business Analyst Contact Center is responsible for system and business process support of multiple systems utilized by functional business groups across multiple higher education institutions supported by the department The Analyst is expected to be a Subject Matter Expert SME of processes and technology for at least two of the following system areas CRM Workforce Management telephonycall center systems reporting and analytics andor other relevant systems A successful candidate for this position should have experience supporting business processes and information systems for business groups in higher education strong communication skills with technical and business colleagues and leaders knowledge of project management principles and the capacity to learn advanced systems technology and technical environments in order to apply them to optimize systems processes and improve business efficiencies Responsibilities <p> <ul> <li> <p> As this position supports a wide range of business systems and process functions the successful candidate will lead and manage responsibilities as a system and process Subject Matter Expert SME and consultant in at least two of the following areas Customer Relationship Management Workforce Management telephony systems and reporting and analytics <p> <li> <li> <p> Providing regularly scheduled and ad hoc reports from assigned business systems and learning how to develop reports and dashboards using advanced reporting tools such as Cognos BI MS Power BI and other business intelligence analytical tools <p> <li> <li> <p> Performing administrative functions executing maintaining and delivering process requests overseeing deliverables and Service Level Agreements SLAs for each of the systems assigned to you This could include setting up system profiles QA testing trackingforecasting call volumes and colleague activities establishing omnichannel system campaigns and other tasks as needed <p> <li> <li> <p> Serving as Subject Matter Expert and consultant with good working knowledge of multiple business and system processes in the following areas CRM SIS Student FinanceAR Workforce Management Telephony and Omnichannel systems <p> <li> <li> <p> Working and communicating with business leaders at all levels to identify needs determining and recommending system and analytic solutions documenting data requirements and developing reports andor system processes to support and optimize business performance <p> <li> <li> <p> Serving as liaison with technical teams in IT to communicate business needs determining level of effort and prioritizing against other initiatives and driving process and system improvements for various system enhancements <p> <li> <li> <p> Documenting and tracking activities associated to different academic partners <p> <li> <li> <p> Completes other duties as assigned <p> <li> <li> <p> Performs other duties as assigned <p> <li> <li> <p> Complies with all policies and standards <p> <li> <ul> <p> <p> <h2> Qualifications <h2> <ul> <li> <p> Bachelors Degree <p> <li> <li> <p> Masters Degree Preferred <p> <li> <li> <p> 3+ years of customer service experience preferred working in at least one or more of the following higher education areas Admissions Registrar Services Student Finance or Academic Advising <p> <li> <li> <p> 3+ years of experience preferred working with CRM Telephony Workforce Management SIS systems processes andor call center technologies or similar applications <p> <li> <li> <p> Experience with project andor change management <p> <li> <li> <p> Some experience with coding and basic programming languages such as SQL for advanced analytical tools such as Cognos or Crystal reports <p> <li> <li> <p> Strong MS Office skills required especially with MS Excel <p> <li> <li> <p> Capacity to learn technical systems and environments interested in developing their technical skills <p> <li> <li> <p> Detailedoriented with the ability to work independently problem solve and drive to solutions <p> <li> <li> <p> Ability to work independently problem solve and drive to solutions <p> <li> <li> <p> Good written and oral communication problem solving skills <p> <li> <ul> <p> <p> <h2> Additional Information <h2> <p> <em> In support of the pay transparency laws enacted across the country the expected salary range for this position is between $1991 and $3609 Actual pay will be adjusted based on jobrelated factors permitted by law such as experience and training geographic location licensure and certifications market factors departmental budgets and responsibility Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements The position qualifies for the below benefits Adtalem offers a robust suite of benefits including <em> <p> <p> <p> <ul> <li> <p> <em> Health dental vision life and disability insurance <em> <p> <li> <li> <p> <em> 401k Retirement Program + 6 employer match <em> <p> <li> <li> <p> <em> 15 Days of Paid Vacation Days each Calendar Year <em> <p> <li> <li> <p> <em> 12 Paid Holidays + 2 floating holidays For more information related to our benefits please visit httpscareersadtalemcombenefits <em> <p> <li> <ul> <p> <p> <p> <p> <p> Equal Opportunity Minority Female Disability V Gender Identity Sexual Orientation <p> <p> <p><p>

Senior Software Engineer

Company: Synapse International

Location: USA

Posted Apr 17, 2024

<p class=jobDescription> <p> <strong> Senior Software Engineer <strong> <p> <p> <p> <p> <strong> Exodus <strong> has several exciting engineering projects and we need Senior Software Engineers to drive them forward New company priorities have been established to push our wallet SDK into mass adoption Our Exchange the primary revenuegenerating product needs a frontend wizard Our React Native mobile app performance needs to level up and we need to set up continuous performance regression monitoring Developer experience needs TLC and then more TLC Expect to work on these with incredibly talented engineers We aim for our engineering team to inspire new hires and vice versa <p> <p> <p> <p> <strong> What You Will Do <strong> <p> <p> Develop and ship features from the engineer and product roadmaps <p> <p> Code reviews <p> <p> Work with engineering and product managers to estimate and evaluate technical projects <p> <p> Iterate on codebase architecture <p> <p> Respond to incidents <p> <p> <p> <p> <strong> Who You Are <strong> <p> <p> A senior engineer with the ambition to become a technical leader within your first year <p> <p> An expert in JavaScript Nodejs <p> <p> Significant experience in frontend we use React React Native Redux andor backend we use Postgres DocumentDB lots of AWS services and deploy to LambdaKubernetes <p> <p> Comfortable with Build tooling Babel Webpack NPM Lerna <p> <p> An excellent communicator <p> <p> <p> <p> <strong> A Plus <strong> <p> <p> Experience with performance profiling in different JS environments <p> <p> Experience with mobile and web app security <p> <p> Experience with browser extension development <p> <p> Experience building developer tooling <p> <p> Experience building smart contractswalletsdAppscryptographic protocols <p> <p> Electron apps development experience <p> <p> <p> <p> <strong> About Exodus <strong> <p> <p> Exodus is a multiasset cryptocurrency wallet with a builtin exchange feature We started our movement in 2015 and have been a distributed team since then Our mission is to help half of the world exit the traditional financial system and move into the crypto financial system by the year 2030 <p> <p> <p> <p> <strong> What We Offer <strong> <p> <p> Freedom to work wherever you want whenever you want <p> <p> Building the future Cryptocurrencies lay the foundation to the internet of value the next major wave in application technology and personal finance <p> <p> Collaborative and feedbackdriven culture <p> <p> Opportunity to grow <p> <p> Fair pay no matter where you live along with a competitive benefits package <p> <p> 100 pay in Bitcoin with a buffer to account for price changes and exchange fees <p> <p> All the tools you need to do the job <p> <p> <p> <p> <strong> Benefits <strong> <p> <p> <p> <p> <strong> Health <strong> Most of our health insurance plans are covered 100 for you and covered 50 for your dependents Well also cover dental insurance If you are outside of the United States we will reimburse you up to $500 per month for any medical and dental insurance for you and your dependents <p> <p> <p> <p> <strong> PTO <strong> 30 days of paid time off per year on top of a flexible schedule where you can work <em> wherever <em> and <em> whenever <em> If youre parttime with us youll still receive 15 days of paid time off <p> <p> <p> <p> <strong> Unlimited Bereavement <strong> We will pay you your full salary for the first two weeks for the loss of any immediate family members but we allow you to take all the time you need to grieve outside of that <p> <p> <p> <p> <strong> Parental Leave <strong> 13 weeks of fully paid leave with and a month of flexible work for the primary caregiver 4 weeks of paid leave if you are the childs secondary caregiver <p> <p> <p> <p> <strong> Tax Help <strong> Getting paid in Bitcoin new to you Dont worry We will reimburse you for speaking with a professional tax specialist in your statecountry to make sure everything is taken care of <p> <p> <p> <p> <strong> Perks <strong> Exodus offers a variety of seasonal perks such as coverage for gym memberships and therapy We also offer quarterly Wellness Days We want to make sure all of our employees know they are our priority and give back for your hard work often <p> <p> <p> <p> <strong> Our Hiring Process <strong> <p> <p> To apply wed love to learn more about you Please answer our application questions Submitting a resume is optional <p> <p> <em> Our hiring process consists of several different stages <em> <p> <p> <p> <p> <strong> Recruiter Interview <strong> If we like your initial application expect to schedule an interview with a member of our recruitment team This interview will focus on getting to know you a bit more and will focus on explaining the culture of the company We want to know more about why you want to join our team how you feel about our mission and cryptocurrency now and how it fits into your overall career plan to make sure this is the right place for you <p> <p> <p> <p> <strong> Assessments <strong> Not every role consists of an assessment but if yours does it will be directly related to the job you apply for <p> <p> <p> <p> <strong> Interview with your future manager <strong> This is to make sure that you are a fit for the role you are applying to and to explore your career history In this interview well learn more about the hard and soft skills you possess to help determine if youd be a good fit for us <p> <p> <p> <p> <strong> Interviews with your future colleagues <strong> We call these focus interviews and they are a time for you to learn more about your role from someone you will closely collaborate with Its also a time for us to see how we align in terms of competencies and expected outcomes of the role <p> <p> <p> <p> <strong> <em> Pay Transparency Notice <em> <strong> <em> Salary and all other total compensation information bonus eligibility and benefits will be discussed in detail during the hiring process <em> <p> <p> Salary Range <p> <p> $150000$200000 USD <p> <p> <p> <p> <p> <p> <p><p>

iOS Engineer - Poe

Company: Quora

Location: USA

Posted Apr 17, 2024

<p class=jobDescription> <p> <em> <em> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwquoracomqquoraRemoteFirstatQuora rel=noopener noreferrer nofollow target=blank> <strong> <em> Quora is a remotefirst company <em> <strong> <a> <strong> <em> <em> <strong> <em> This position can be performed remotely from multiple countries around the world Please visit <em> <a class=fontbold underline fontbold underline fontbold underline href=httpcareersquoracomeligiblecountries rel=noopener noreferrer nofollow target=blank> <em> careersquoracomeligiblecountries <em> <a> <em> for details regarding employment eligibility by country <em> <p> <p> <p> <h2> <strong> About Quora <strong> <h2> <p> Quoras mission is to grow and share the worlds knowledge To do so we have two knowledge sharing products <p> <ul> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpquoracom rel=noopener noreferrer nofollow target=blank> Quora <a> a global knowledge sharing platform with over 400M monthly unique visitors bringing people together to share insights on various topics and providing a unique platform to learn and connect with others <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httppoecom rel=noopener noreferrer nofollow target=blank> Poe <a> a platform providing millions of global users with one place to chat explore and build with a wide variety of AI language models bots including GPT4 Claude 3 Gemini Pro DALLE 3 and more As AI capabilities rapidly advance Poe provides a single platform to instantly integrate and utilize these new models <p> <li> <ul> <p> Behind these products are passionate collaborative and highperforming global teams We have a culture rooted in transparency ideasharing and experimentation that allows us to celebrate success and grow together through meaningful work Join us on this journey to create a positive impact and make a significant change in the world <p> <p> <p> <h2> <strong> About the Team and Role <strong> <h2> <p> We are seeking a talented iOS Engineer to join us in building Poe an exciting new platform at the forefront of AI You will work at the cutting edge of technology to design develop and maintain the Poe iOS app This includes collaborating with our product team to build new AIdriven user features crafting a scalable mobile architecture and creating tools to speed up iteration As a founding member youll have a direct influence on the product roadmap and plenty of opportunities to shape the future of AI and mobile platforms <p> <p> Poe has experienced awesome growth so far and as an iOS Engineer for Poe you can build the future of AI and technology while gaining invaluable experience with complex problems and systems If you have a passion for AI emerging technologies and mobile development this role offers an invaluable opportunity to spearhead progress <p> <p> <p> <h2> <strong> Responsibilities <strong> <h2> <ul> <li> <p> Work with a small team of mobile engineers to design build and maintain the Poe iOS app <p> <li> <li> <p> Build new userfacing features and help drive the Poe product roadmap <p> <li> <li> <p> Create tools and infrastructure to enable rapid development of the Poe mobile experience <p> <li> <li> <p> Collaborate with the Poe product team and other engineers to enhance the overall user experience <p> <li> <ul> <p> <p> <h2> <strong> Minimum Requirements <strong> <h2> <ul> <li> <p> <strong> Ability to be available for meetings and impromptu communication during Quoras <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpsquoracomcoordinationhours rel=noopener noreferrer nofollow target=blank> <strong> coordination hours <strong> <a> <strong> MonFri 9am3pm Pacific Time <strong> <p> <li> <li> <p> 67+ years of experience developing consumerfacing iOS applications preferably with some in AI or ML <p> <li> <li> <p> Expertise in Swift iOS frameworks and mobile engineering best practices <p> <li> <li> <p> A strong creative mindset to design simple but powerful user experiences <p> <li> <li> <p> High attention to detail in all aspects of development from performance to UI <p> <li> <li> <p> Demonstrated critical thinking adaptability to new technologies proficiency in handling ambiguity and a track record of delivering results <p> <li> <li> <p> A desire to work in a fastpaced innovative environment and learn continuously <p> <li> <li> <p> Technical skills to build a scalable mobile architecture and infrastructure <p> <li> <ul> <p> <p> <h2> <strong> Preferred Requirements <strong> <h2> <ul> <li> <p> A passion for AI and emerging technologies <p> <li> <li> <p> Experience with SwiftUI <p> <li> <li> <p> Experience with Python TypeScript JavaScript or other languages is a plus <p> <li> <li> <p> Experience with GraphQL <p> <li> <ul> <p> <p> <p> <strong> At Quora we value diversity and inclusivity and welcome individuals from all backgrounds including marginalized or underrepresented groups in tech to apply for our job openings We encourage all candidates who share a passion for growing the worlds knowledge even those who may not strictly meet all the preferred requirements to apply as we know that a diverse range of perspectives can have a significant impact on our products and our culture <strong> <p> <p> <p> <h2> <strong> Additional Information <strong> <h2> <p> We are accepting applications on an ongoing basis <p> <p> Quora offers a wide range of benefits including medicaldentalvision coverage equity refreshers remote work reimbursement paid time off employee assistance programs and more Benefits are countryspecific and may vary For more information on benefits visit this link <a class=fontbold underline fontbold underline fontbold underline href=httpswwwcareersquoracombenefits rel=noopener noreferrer nofollow target=blank> httpswwwcareersquoracombenefits <a> <p> <p> There are many factors that will determine the starting pay including but not limited to experience location education and business needs <p> <ul> <li> <p> US candidates only For US based applicants the salary range is $120800 $232750 USD + equity + benefits <p> <li> <li> <p> Canada candidates only For Canada based applicants the salary range is $123136 $237250 CAD + equity + benefits <p> <li> <ul> <p> We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status <p> <p> Job Applicant Privacy Notice <a class=fontbold underline fontbold underline fontbold underline href=httpswwwcareersquoracomapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> httpswwwcareersquoracomapplicantprivacynotice <a> <p> <p> <p> <p> LIRJ1 LIREMOTE <p><p>

Engineering Manager - Ops Tooling

Company: Alma

Location: USA

Posted Apr 17, 2024

<p class=jobDescription> <h2> <strong> Engineering Manager Ops Tooling <strong> <h2> <p> We are looking for an experienced Engineering Manager to join support and manage a growing group of high performing product engineers at Alma on our Ops Tooling squad On this scaling team you will have a strong hand in defining Almas features services and architecture This is a new team being formed that will be responsible for implementing new internal tooling that allows for increased operational efficiencies <p> <h3> <strong> What youll do <strong> <h3> <ul> <li> <p> Grow and develop an incredible team of hardworking collaborative and motivated engineers who have high expectations around individual ownership and impact <p> <li> <li> <p> Set direction for the team anticipating strategic and company scaling challenges via thoughtful longterm planning <p> <li> <li> <p> Partner with product managers designers and other stakeholders to ensure your team is prioritizing and delivering value to Alma members <p> <li> <li> <p> Engage in the endtoend recruiting process hiring and onboarding engineering talent to help grow the team <p> <li> <li> <p> Engage with the Product and Engineering team to help craft technical and product strategy <p> <li> <ul> <h3> <strong> Who you are <strong> <h3> <ul> <li> <p> You have 35 years of engineering experience with 1+ years people management <p> <li> <li> <p> Youve previously managed a team of 3 or more engineers <p> <li> <li> <p> You are a mentor to individual contributors of different seniority levels and expertise <p> <li> <li> <p> You are willing to jump into the code to understand contribute andor troubleshoot technical issues <p> <li> <li> <p> You possess a clear and engaging communication style with a track record of building positive relationships across a broad diverse organization <p> <li> <li> <p> You have a demonstrable history of shipping userfacing products <p> <li> <li> <p> You have a passion for Almas mission to improve the experience of therapy for providers and their clients and simplify access to care <p> <li> <li> <p> You have experience demonstrating DEI best practices in both your leadership style and while leading recruiting processes to build out an inclusive team <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Were a remotefirst company <p> <li> <li> <p> Health insurance plans through Cigna medical and dental and MetLife vision including FSA and HSA plans <p> <li> <li> <p> 401K plan Roth and traditional <p> <li> <li> <p> Monthly therapy and wellness stipends <p> <li> <li> <p> Monthly coworking space membership stipend <p> <li> <li> <p> Monthly workfromhome stipend <p> <li> <li> <p> Financial wellness benefits through Northstar <p> <li> <li> <p> Pet discount program through United Pet Care <p> <li> <li> <p> Financial perks and rewards through BenefitHub <p> <li> <li> <p> EAP access through Cigna <p> <li> <li> <p> Onetime home office stipend to set up your home office <p> <li> <li> <p> Comprehensive parental leave plans <p> <li> <li> <p> 11 paid holidays 1 Alma Mental Health Day and 1 Alma Volunteering Day <p> <li> <li> <p> Flexible PTO <p> <li> <ul> <p> Salary Band $170000 $200000 <p> <p> Almas compensation philosophy is driven by our company value of building equity To best ensure pay equity we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation ie all people hired at the same level amp role are brought in at the same salary equity and benefits The recruiter you work with can provide more details on our philosophy <p> <p> All Alma jobs are listed on our careers page We do not use outside applications or automated text messaging in our recruiting process We will not ask for any sensitive financial or identification information throughout the recruiting process Any communication during the recruitment process including interview requests or job offers will come directly from a recruiting team member with a helloalmacom email address <p> <p> <p><p>

Staff Operations Engineer

Company: Mozilla

Location: USA

Posted Apr 17, 2024

<p class=jobDescription> <p> <p> <p> <strong> Why Mozilla <strong> <p> <p> Mozilla Corporation is the nonprofitbacked technology company that has shaped the internet for the better over the last 25 years We make pioneering brands like Firefox the privacyminded web browser and Pocket a service for keeping up with the best content online Now with more than 225 million people around the world using our products each month were shaping the next 25 years of technology Our work focuses on diverse areas including AI social media security and more And were doing this while never losing our focus on our core mission to make the internet better for everyone <p> <p> The Mozilla Corporation is wholly owned by the nonprofit 501c Mozilla Foundation This means we arent beholden to any shareholders only to our mission Along with 60000+ volunteer contributors and collaborators all over the world Mozillians design build and distribute opensource software that enables people to enjoy the internet on their terms <p> <p> <strong> The Role <strong> <p> <p> Mozilla is seeking a Staff Operations Engineer who will be responsible for maintaining and improving critical systems vital to the everyday operations of the enterprise The person in this role will succeed in contributing to others success and seeking opportunities to collaborate for the collective benefit Expectations of work for this position will vary from performing a task to being more involved by mentoring skills This will be someone who enjoys working with a wide range of technologies solutions and experiences passionately solutions to the immediate needs of the day while keeping an eye on the bigger picture <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Be responsible for a comprehensive Identity Access Management IAM system which includes <p> <ul> <li> <p> Manage an Auth0 Okta CIC IdP Platform <p> <li> <li> <p> Support team members with integrations of various thirdparty OIDCSAML connections <p> <li> <ul> <li> <li> <p> Coordinate deployment configuration and lifecycle management of various resources and services in GCP and AWS <p> <li> <li> <p> Handle issuance of SSLTLS certificates <p> <li> <li> <p> Administrate DNS and IPAM <p> <li> <li> <p> Be responsible for backup processes and disaster recovery strategies <p> <li> <li> <p> Contribute to all aspects of a project including but not limited to leading planning testing implementation monitoring and maintenance <p> <li> <li> <p> Lead multifunctional groups to identify evaluate and propose solutions for business problems <p> <li> <li> <p> Function with a customer service mentality addressing their needs in perspective of the macro outcome <p> <li> <li> <p> Roadmap and plan opportunities for continuous improvement <p> <li> <li> <p> Document status process procedures etc transparently whereas anyone else can see whowhatwhenwherewhyhow something wasshould be done <p> <li> <li> <p> Lead independently in a dynamic environment <p> <li> <ul> <p> <strong> What youll bring <strong> <p> <ul> <li> <p> 6+ years of <p> <ul> <li> <p> Experience in DevOps SRE or CloudOps <p> <li> <li> <p> Proficiency in Python and JavaScript NodeJS programming languages <p> <li> <li> <p> Proficiency in Terraform Serverless Cloudformation andor other IaC tools <p> <li> <li> <p> Experience with cloud computing such as AWS and GCP including GCP Functions andor Lambda <p> <li> <ul> <li> <li> <p> 3+ years experience in Identity Access Management products and frameworks such as Auth0 OIDC SAML OAuth 20 and LDAP <p> <li> <li> <p> Experience in the following is a bonus but not a requirement <p> <ul> <li> <p> Rust programming language <p> <li> <li> <p> Platforms such as GKE Kubernetes and Cloud Run <p> <li> <li> <p> CICD pipelines such as Github Actions AWS Codebuild GCP Cloud Build and Jenkins <p> <li> <li> <p> RDS and NoSQL database schemas and administration such as DynamoDB and MySQL <p> <li> <li> <p> Monitoring and logging with services such as CloudWatch Splunk Stackdriver <p> <li> <li> <p> Infoblox DNSIPAM appliance <p> <li> <li> <p> LDAP server administration <p> <li> <ul> <li> <li> <p> Commitment to our values <p> <ul> <li> <p> Welcoming differences <p> <li> <li> <p> Being relationshipminded <p> <li> <li> <p> Practicing responsible participation <p> <li> <li> <p> Having grit <p> <li> <ul> <li> <ul> <p> <strong> What youll get <strong> <p> <ul> <li> <p> Generous performancebased bonus plans to all eligible employees we share in our success as one team <p> <li> <li> <p> Rich medical dental and vision coverage <p> <li> <li> <p> Generous retirement contributions with 100 immediate vesting regardless of whether you contribute <p> <li> <li> <p> Quarterly allcompany wellness days where everyone takes a pause together <p> <li> <li> <p> Country specific holidays plus a day off for your birthday <p> <li> <li> <p> Onetime home office stipend <p> <li> <li> <p> Annual professional development budget <p> <li> <li> <p> Quarterly wellbeing stipend <p> <li> <li> <p> Considerable paid parental leave <p> <li> <li> <p> Employee referral bonus program <p> <li> <li> <p> Other benefits lifeADampD disability EAP etc varies by country <p> <li> <ul> <p> <strong> About Mozilla <strong> <p> <p> When you work at Mozilla you give yourself a chance to make a difference in the lives of web users everywhere And you give us a chance to make a difference in your life every single day Join us to work on the web as the platform and help create more opportunity and innovation for everyone online Were not a normal tech company The things we create prioritize people and their privacy over profits We exist to make the internet a healthier happier place for everyone <p> <p> <strong> Commitment to diversity equity and inclusion <strong> <p> <p> Mozilla believes in the value of diverse creative practices and forms of knowledge and knows diversity equity and inclusion are crucial to and enrich the companys core mission We encourage applications from everyone including members of all equityseeking communities such as but not limited to women racialized and Indigenous persons persons with disabilities persons of all sexual orientations gender identities and expressions <p> <p> We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment as appropriate Please contact us at hiringaccommodationmozillacom to request accommodation <p> <p> We are an equal opportunity employer We do not discriminate on the basis of race including hairstyle and texture religion including religious grooming and dress practices gender gender identity gender expression color national origin pregnancy ancestry domestic partner status disability sexual orientation age genetic predisposition medical condition marital status citizenship status military or veteran status or any other basis covered by applicable laws Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior conduct or purpose <p> <p> Group C <p> <p> LIREMOTE <p> <p> Req ID R2408 <p><p>

Customer Success Manager

Company: Gradient AI

Location: USA

Posted Apr 17, 2024

<p class=jobDescription> <p> <strong> Gradient AI <strong> <p> <p> Gradient AI is a fastgrowing startup bringing stateoftheart Artificial Intelligence AI and Machine Learning ML solutions to the trilliondollar insurance industry Founded in 2018 we have recently raised $20M from top Insurtech investors to continue fueling our growth Our softwareasaservice platform provides biasfree datadriven insights enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets <p> <p> <strong> About the Role <strong> <p> <p> We are searching for a Customer Success Manager to join our PampC sales team This person will be passionate about relationship building and able to deliver excellent customer service to ensure an exceptional client experience and 100 client retention <p> <p> This individual will serve as the main point of contact for client inquiries support requests and strategic initiatives fostering strong relationships and driving value through our predictive AI solutions Leading user training driving adoption and providing feedback from the client to continue to enhance the efficacy of our solutions in the claim environment will be a primary function of this role <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Work closely with our Sales amp Client Executive teams to establish and build longterm business relationships within designated client accounts and collaborate with the sales team to achieve goals <p> <li> <li> <p> Build and sustain customer relationships while driving the adoption utilization and expansion of the Gradient AI platform to deliver client value while meetingexceeding revenue goals <p> <li> <li> <p> Work with Client Executive team to provide ongoing training and guidance on Gradient AIs products and services to ensure successful implementation onboarding and utilization <p> <li> <li> <p> Support the change management process within each dedicated client to identify pain points and solutions to help drive adoption of Gradient products <p> <li> <li> <p> Participate and contribute to quarterly business review meetings with clients identifying opportunities for upselling current Gradient AI products and conveying industry perspective on new industry challenges and product solutions to bring to market <p> <li> <li> <p> Work closely with the sales executive in contract renewal process to ensure the best workable solutions are delivered to clients in high quality and timely manner <p> <li> <li> <p> Define and track key performance indicators KPIs and metrics related to client satisfaction usage and retention developing strategies to drive positive outcomes <p> <li> <li> <p> Create compelling stories for inclusion in renewals proposals and QBR meeting decks using client results and data <p> <li> <li> <p> Present data confidently and anticipate questions from internal teams and clients <p> <li> <ul> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> Bachelors degree with 5+ years account management andor commercial lines PampC claims management or underwriting experience Workers Comp experience preferred <p> <li> <li> <p> Successful organizational adoption and integration of technology or SaaS Software as a Service products <p> <li> <li> <p> Demonstrated success with managing and developing customer relationships <p> <li> <li> <p> Exceptional presentation skills experience running technical demos a bonus but can be taught <p> <li> <li> <p> Prior experience working with Clevel executives management level and claims adjusters <p> <li> <li> <p> Dynamic communication skills both oral and written <p> <li> <li> <p> Ability to work in a selfdriven manner within a fastpaced collaborative environment <p> <li> <ul> <p> <strong> What We Offer <strong> <p> <ul> <li> <p> A fun fastpaced teamoriented startup culture <p> <li> <li> <p> Generous stock options we all get to own a piece of what we are building <p> <li> <li> <p> Unlimited vacation days <p> <li> <li> <p> Flexible schedule that supports working from home <p> <li> <li> <p> Full benefits package including medical dental vision 401k and more <p> <li> <li> <p> Exponential career growth provides many opportunities to learn and take on new responsibilities <p> <li> <ul><p>

Group Product Manager

Company: Orum

Location: USA

Posted Apr 17, 2024

<p class=jobDescription> <p> <a class=fontbold underline fontbold underline postingslink href=httpswwworumcom rel=noopener noreferrer nofollow target=blank> <strong> Orum <strong> <a> is making sales human again through conversations We are an AIdriven live conversation platform that accelerates sales teams by empowering salespeople to achieve more Orum increases sales efficiency speeds up pipeline growth and lowers customer acquisition costs for various companies ranging in size from startups to large enterprises Sales teams using Orum see consistent conversations more meetings booked and shorter rep ramp time all while having fun and not burning out We are beyond excited to hire an empowered remotefirst community to support Orums next growth phase <p> <p> <p> <p> <strong> Our Mission <strong> is to accelerate sales teams by empowering salespeople to achieve more <p> <p> <strong> Our Vision <strong> is to be an iconic company that makes work more human meaningful and connected <p> <p> <p> <p> As a <strong> Group Product Manager <strong> at Orum you are not just a key player in driving sales acceleration you are a catalyst for change and innovation Our goal is to empower sales teams and you will be at the forefront shaping the future of our product direction <p> <p> <p> <p> <strong> Salary <strong> $215000 245000 if youre selected well make an offer within this range that matches the experience youre coming with We respect your time and dont intend to waste it <p> <p> <p> <p> <strong> Please keep reading <strong> <p> <p> Research shows that while men apply to jobs when they meet an average of 60 of the criteria women and other marginalized candidates tend only to apply when they check every box We dont want you to look at each of the points above to figure out whether or not youre qualified But if you think some of it describes you wed love to chat and see if you could be a great fit <p> <p> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Craft a compelling vision and strategy that not only aligns with business objectives but also enhances Annual Recurring Revenue ARR growth <p> <li> <li> <p> Collaborate with key stakeholders across the business to shape the product strategy and roadmap outlining how each product initiative contributes to overall revenue goals <p> <li> <li> <p> Rally crossfunctional teams including Engineering Marketing Sales and Customer Success around the product vision emphasizing the impact on sales efficiency pipeline growth customer retention and customer acquisition costs <p> <li> <li> <p> Define product requirements with a focus on how each feature or enhancement contributes to overarching business objectives Work closely with designers and engineers to ensure continued alignment with objectives throughout development process <p> <li> <li> <p> Own both quantitative and qualitative research leveraging insights to inform product direction with a keen eye on how it impacts ARR Build amp utilize data KPIs to measure the success of product builds and share results with the team <p> <li> <li> <p> Manage final stages of the product development life cycle product release stakeholder communication and gotomarket strategy in coordination with the product marketing team <p> <li> <li> <p> Operate as a leader on the team by coaching guiding and upleveling other product managers <p> <li> <ul> <p> <p> <p> <strong> Must Have <strong> <p> <ul> <li> <p> 7+ years of product management experience with a customerfacing b2b product <p> <li> <li> <p> A clear understanding of B2B andor SaaS businesses and experience collaborating with sales operations marketing and customer success functions <p> <li> <li> <p> Demonstrated experience in highgrowth startup environments within a competitive landscape driving impact in rapidly evolving settings <p> <li> <li> <p> Ability to develop product roadmaps managing competing priorities <p> <li> <li> <p> Experience leveraging qualitative and quantitative data to make product decisions and measure impact <p> <li> <li> <p> Experience mentoring or managing other product managers and implementing new processes in product development teams <p> <li> <li> <p> Intrinsically motivated and selfmanaging with effective communication skills for users engineers designers and internal stakeholders <p> <li> <li> <p> Comfortable with failure <p> <li> <li> <p> Evidenceguided prioritization skills and the ability to say no while explaining why in terms stakeholders understand <p> <li> <li> <p> Excellent documentation skills ensuring proper communication and alignment with business objectives <p> <li> <ul> <p> <p> <p> <strong> Nice To Have <strong> <p> <ul> <li> <p> Experience working on selfserve SaaS products <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Benefits <strong> <p> <p> ✨ Flexibility to work anywhere in the US <p> <p> ✨ Flexible Vacation Policy <p> <p> ✨ Orum Days Off 1st Friday of every month Holiday Break at the end of the year and many additional observed holidays <p> <p> ✨ 90 coverage for employees and dependents for healthcare dental and vision insurance plans <p> <p> ✨ Parental leave <p> <p> ✨ Life Insurance Accidental Death amp Disability coverage <p> <p> ✨ Meaningful stock options in Orum <p> <p> ✨ $1k equipment reimbursement for workrelated items thats yours to keep <p> <p> ✨ Company laptop <p> <p> ✨ Company retreats and meetups for all employees to connect in person <p> <p> ✨ Company ERG Women Of Orum WOO <p> <p> <p> <p> <p> <p> <strong> <em> Orum Is An Equal Opportunity Employer <em> <strong> <p> <p> Were committed to continually adding to our diverse team that represents various backgrounds perspectives and skills We do not discriminate based on race religion color national origin gender including pregnancy childbirth or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics If you need assistance or accommodation due to a disability you may contact us at hrorumcom In short we want you to join in on the ride if youre talented for one of our roles with no other qualifiers <p><p>

Voice of the Customer Manager

Company: Lime

Location: USA

Posted Apr 17, 2024

<p class=jobDescription> <p> Lime is the worlds largest shared electric vehicle company Were on a mission to build a future where transportation is shared affordable and carbonfree Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents replacing an estimated 100+ million car trips Named a Time 100 Most Influential Company and Fast Company Brand That Matters we achieved a fully profitable year in 2022 becoming the first in our industry to reach this milestone <p> <p> <p> <p> We are looking for someone who deeply cares about customer experience and is passionate about combining data and anecdotes to create compelling narratives that drive action and collaboration <p> <p> <p> <p> Lime is hiring a Voice of the Customer Manager to join our Customer Experience team In this role you will report to the Head of Customer Experience and Knowledge Sharing You will own all VOC programs to help Limers embrace a Customer Obsessed culture You will collaborate closely with every department in Lime starting with CX Product and Operations to empower everyone with clear and actionable insights to impact the rider experience <p> <p> <p> <p> A successful candidate is just as obsessed about the customer experience as we are and has a background building customerfirst solutions You have outstanding business acumen a restlessness to answer why questions and are passionate about using data to drive crossfunctional decision making You must have a collaborative work style an innovative mindset and an unparalleled work ethic You have experience working in an evolving startup environment You will be an in the moment problem solver with the ability to think about the short term and long term plan Youre energized about building and scaling and being part of a forwardthinking organization <p> <p> <p> <p> This is a remote position The ideal candidate will live in locations such as Los Angeles CA Chicago IL Austin TX Denver CO Boston MA Washington DC San Diego CA Philadelphia PA Portland OR <p> <p> <p> <p> <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Own the VOC program defining and managing to program KPIs and goals <p> <li> <li> <p> Elevate the customers voice in key business strategic decisions by leveraging VOC data <p> <li> <li> <p> Define a rubric for how different types of feedback is handled across the business <p> <li> <li> <p> Engage with key stakeholders developing a comprehensive and engaging narrative and conducting regular reviews of insights and actions <p> <li> <li> <p> Provide a holistic view of the customer by synthesizing information from VOC Customer Advisor Panels research and external market data <p> <li> <li> <p> Make our customer experiences better by listening to their experiences and crafting opportunities to improve address their concerns <p> <li> <li> <p> Ensure every cross functional partner understands the friction and painpoints of the customer journey <p> <li> <li> <p> Enhance and maintain visual representations of data to effectively track business metrics and draw attention to CX issues across different business units and segments <p> <li> <ul> <p> <p> <p> <strong> About you <strong> <p> <ul> <li> <p> 3+ years of program or project management experience <p> <li> <li> <p> 3+ years of defining and implementing process improvement initiatives using data and metrics experience <p> <li> <li> <p> Highly customercentric and has an intuitive understanding of customerclient needs <p> <li> <li> <p> Demonstrated ability to use data and dive deep into operational details to creatively solve problems find ways to improve and track results <p> <li> <li> <p> Ability to build trust interact globally with all levels of the organization and able to effectively communicate and influence team members andor partners across cultures <p> <li> <li> <p> Comfortable juggling a wide range of responsibilities at the same time meeting established deadlines <p> <li> <li> <p> Bonus startup zendesk and google suite experience <p> <li> <ul> <p> <p> <p> <p> <p> The anticipated salary range for this position is $92000$152000 Equity and benefits may be provided as part of the compensation package depending on the position offered Not all candidates will be eligible for the upper end of the salary range Exact salary will ultimately depend on multiple factors which may include the successful candidates skills experience and other qualifications as well as the candidates location of residence In addition to base salary some roles may be eligible for a variable bonus based on a combination of company performance employee performance and management discretion <p> <p> <p> <p> LIRemote <p> <p> LIAM2 <p> <p> <p> <p> <strong> Why Lime <strong> <p> <p> When you join Lime you join a global community of smart caring talented individuals working together to deliver worldchanging results striving to create an experience that enables Limers to do their best work Here are some ways we support and invest in our team <p> <p> <p> <p> Competitive salaries performancebased annual bonus and preIPO equity <p> <p> Health and wellness offerings for all team members starting day one including access to toptier fitness and mindfulness apps <p> <p> Flexible vacation policies with ample paid holidays tailored to country of residence <p> <p> Fullypaid leave following the birth or adoption of a child and financial medical and educational support for Limers pursuing parenthood <p> <p> Support for retirement and financial goals with unlimited access to financial advisors <p> <p> Unlimited complimentary use of our vehicles in hundreds of cities around the world <p> <p> Professional growth opportunities through quarterly learning days and toptier tools <p> <p> Opportunities to connect across teams and locations to network socialize and volunteer <p> <p> Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions <p> <p> Consistent recognition of great work through meaningful rewards and career advancements <p> <p> <p> <p> Benefits and perks vary depending on the nature of your employment and country of residence Terms and conditions may apply <p> <p> <p> <p> If you want to make an impact Lime is the place for you Not sure if you meet all the qualifications If this role excites you we encourage you to apply Explore all opportunities on our career page <p> <p> <p> <p> Lime is an Equal Opportunity Employer but thats just the start We believe different perspectives help us grow and achieve more Thats why were dedicated to hiring and developing the most talented and globally diverse team which includes individuals with different backgrounds abilities identities and experiences <p><p>

Sr. Account Manager

Company: OpenX

Location: USA

Posted Apr 17, 2024

<p class=jobDescription> <p> <strong> Company at a Glance <strong> <p> <p> OpenX is focused on unleashing the full economic potential of digital media companies We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens <p> <p> <p> <p> At OpenX we have built a team that is uniquely experienced in designing and operating highscale ad marketplaces and we are constantly on the lookout for thoughtful creative executors who are as fascinated as we are about finding new ways to apply a blend of market design technical innovation operational excellence and empathetic partner service to the frontiers of digital advertising <p> <p> <p> <p> As a Buyer Development Sr Account Manager you will drive partner relationships operational tasks and data analyses with Brands Buyers Agencies and Consultancies who leverage OpenX ad technology and services for transacting their brands campaigns via the open exchange preferred deals private auction and realtime guaranteed RTG This person will interact with all aspects of the pre and postsale process of a premium programmatic transaction This includes building premium inventory amp data segments creating private marketplace PMP deals managing deals and reporting troubleshooting identifying yield amp performance opportunities and postcampaign performance wrapups <p> <p> <p> <p> We are seeking high achievers to build indispensable relationships with OpenX partners This person will need to thrive in a fastpaced teamoriented environment Buyer Development Account Managers must be able to execute business and operational initiatives seamlessly to deliver and exceed the performance objectives of brandagency relationships The Buyer Development Sr Account Manager will have extensive knowledge of the OpenX Products amp Platform and should be able to advise partners on the ideal transactional setup for the highest level of performance In the OpenX Buyer Development team we strive to exceed partner expectations through building supporting and maintaining longterm winwin relationships <p> <p> <p> <p> <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Work in conjunction with the Buyer Development Sales Team to build create and launch highperforming premium deals within the OpenX Platform through premium segments of inventory for OpenXs Brands Buyers and Agencies <p> <li> <li> <p> Run detailed analysis on active private marketplace deals and understand potential areas of opportunity to achieve success against an advertisers performance KPIs <p> <li> <li> <p> Troubleshoot newly launched private marketplace deals that are not transacting properly <p> <li> <li> <p> Assist Sales team during client meetings and act as the operational and technical lead <p> <li> <li> <p> Be the main point of contact for clients to answer questions deliver performance requests and answer product questions <p> <li> <li> <p> Help deliver the Buyer Development team revenue goal through deal transactions yield management and relationship building <p> <li> <li> <p> Respond to all client requests in a timely and acceptable fashion <p> <li> <li> <p> Work with the Buyer Development Sales Team and Buyer Development Account Director to continue building a transparent actionable data driven Account Management process <p> <li> <ul> <p> <p> <p> <strong> Requirements and Skills <strong> <p> <ul> <li> <p> 57 years of relevant experience in digital advertising operations publisher monetization and yield management and digital advertising technology sales or services <p> <li> <li> <p> Strong relationship management skills and operational experience in leading multiple crossfunctional teams to achieve a business objective <p> <li> <li> <p> Strong operational knowledge of online advertising industry advertiser campaign objectives and RTB programmatic ecosystems <p> <li> <li> <p> Ability to manage multiple projects tasks and responsibilities concurrently ability to consistently set and meet deadlines <p> <li> <li> <p> Selfstarter with attention to detail who thrives on innovation and driving ideas forward Effective problem solver <p> <li> <li> <p> Results Performance driven and able to identify and execute on new business opportunities or new process efficiencies <p> <li> <li> <p> Excellent communication and presentation skills Ability to discuss complex technology in a simple way <p> <li> <li> <p> Ability to interact effectively with all levels within partners businesses as well as within OpenX <p> <li> <li> <p> Strong analytical thinker with good business acumen <p> <li> <li> <p> High proficiency in Powerpoint and Excel <p> <li> <li> <p> BA BS degree in engineering economics data science or a related field <p> <li> <li> <p> Excellent communication and presentation skills Ability to discuss complex technology in a simple way <p> <li> <ul> <p> <p> <p> <p> <p> $94300 $111000 a year <p> <p> Pursuant to the San Francisco Fair Chance Ordinance Los Angeles Fair Chance Initiative for Hiring Ordinance New York Fair Chance Act and any other state or local hiring regulations we will consider for employment any qualified applicant including those with arrest and conviction records in a manner consistent with the applicable regulation <p> <p> OpenX is committed to fair and equitable compensation practices For applicants in New York New Jersey California and Colorado the salary range is $94300 $111000 per year + bonus + equity + benefits A candidates salary is determined by various factors including but not limited to relevant work experience skills and certifications The salary range may differ in other states <p> <p> A summary of our benefits which include medical dental vision 401k equity and more can be viewed here <a class=fontbold underline fontbold underline postingslink href=httpswwwopenxcomcompanycareers rel=noopener noreferrer nofollow target=blank> httpswwwopenxcomcompanycareers <a> A candidates salary is determined by various factors including but not limited to relevant work experience skills and certifications <p> <p> <strong> OpenX VALUES <strong> <p> <p> Our five company values form a solid bedrock serving to define us as a group and guide the company Our values remind us that how we do things often matters as much as what we do <p> <p> <p> <p> <strong> WE ARE ONE <strong> <p> <p> We are one team There are no exceptions We are a group of strong and diverse individuals unified by a shared mission We embrace challenges and win together as a team We respect and care about our colleagues and cultivate an inclusive culture <p> <p> <p> <p> <strong> WE ARE CUSTOMER CENTRIC <strong> <p> <p> We innovate on behalf of our customers We understand respect and listen carefully to our customers We build great products to solve our customers problems We manage our customers expectations clearly and honestly We are a trusted partner to all of our customers we act with integrity at all times We care <p> <p> <p> <p> <strong> OPENX IS OURS <strong> <p> <p> We innovate on behalf of our customers We understand respect and listen carefully to our customers We build great products to solve our customers problems We manage our customers expectations clearly and honestly We are a trusted partner to all of our customers we act with integrity at all times We care <p> <p> <p> <p> <strong> WE ARE AN OPEN BOOK <strong> <p> <p> We understand and respect what each of us does We are eager to teach and share what we know with others both internally and externally We are eager to learn from others and we ask questions internally and externally <p> <p> <p> <p> <strong> WE EVOLVE FAST <strong> <p> <p> We take responsible risks and own and learn from our mistakes We recognize and repeat success We actively seek out and provide constructive feedback We adapt quickly and embrace change We tackle growth and learning with real urgency We are endlessly curious <p> <p> <p> <p> <strong> OpenX is committed to equal employment opportunities <strong> <p> <p> It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legallyrecognized basis including but not limited to age race creed color religion national origin sexual orientation sex disability predisposing genetic characteristics genetic information military or veteran status marital status gender identitytransgender status pregnancy childbirth or related medical condition and other protected characteristic as established by law <p> <p> <p> <p> <strong> OpenX Applicant Privacy Policy <strong> <p> <p> Applicants can review our Applicant Privacy Policy at any time by visiting the following link <a class=fontbold underline fontbold underline postingslink href=httpswwwopenxcomprivacycenterapplicantprivacypolicy rel=noopener noreferrer nofollow target=blank> httpswwwopenxcomprivacycenterapplicantprivacypolicy <a> <p> <p> <p> <p> <strong> Effective Date March 1 2022 <strong> <p><p>

Product Manager for Growth Optimization & Restaking

Company: Gauntlet

Location: USA

Posted Apr 17, 2024

<p class=jobDescription> <p> Gauntlet leads the field in quantitative research and optimization of DeFi economics We manage market risk optimize growth and ensure economic safety for protocols facilitating the majority of spot trading borrowing and lending activity across all of DeFi protecting and optimizing the largest protocols and networks in the industry As of January 2024 Gauntlet manages risk and incentives covering over $13 billion in customer TVL <p> <p> <p> <p> Gauntlet continually publishes cuttingedge research that informs our risk models alerts and analysis and is among the most cited institution including academic institutions in terms of peerreviewed papers addressing DeFi as a subject Were a Series B company with around 60 employees operating remotefirst with a home base in New York City <p> <p> <p> <p> Gauntlets mission is to <strong> drive adoption and understanding in the financial systems of the future <strong> Building with decentralized systems creates novel challenges for mechanism designers smart contract developers and endusers of financial products which are not seen in traditional software development and investing contexts Gauntlet is dedicated to enhancing our industrys understanding of this new domain and revealing how to safely navigate the true bleeding edge of 21st century financial innovation <p> <p> <p> <p> As Gauntlets Product Manager for our Growth Optimization and Restaking teams youll design prototype and specify digital solutions that solve some of the biggest most complicated problems facing DeFi protocols today Youll work with product managers to define problems worth solving youll talk to users to understand their needs and experiences and youll collaborate with Gauntlets engineers and data scientists to deliver highquality digital experiences Gauntlet gathers a wealth of data about the protocols it works with across its all of DeFi The ideal candidate is passionate about unlocking the value of this data for our DAOs Community members and Protocol teams <p> <p> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> You will work crossfunctionally to guide features from conception to launch by connecting the technical and business worlds <p> <li> <li> <p> You will support our product strategy development roadmap planning and product launches from ideation through execution <p> <li> <li> <p> You will have a customerfirst approach demonstrating a deep understanding of our target customers and tailor solutions to help us better meet their needs <p> <li> <li> <p> Partner with design to ship usable and impactful features to the Aera App <p> <li> <li> <p> Work closely with Engineering to translate user needs into tangible features and financial strategies <p> <li> <li> <p> Manage relationships with our customers and the broader DAO communities <p> <li> <li> <p> Drive a clear understanding of success via metrics <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> 5+ years of experience in product management cofounder or related technical role <p> <li> <li> <p> You have shipped deeply technical software products in crypto or DeFi <p> <li> <li> <p> You have a deep understanding of DeFi applications at a technical level <p> <li> <li> <p> You have strong written and verbal communication skills both for internal audiences as well as externally with customers <p> <li> <li> <p> Strong track record of owning and developing a product domain strategy and roadmap <p> <li> <li> <p> You have a good understanding of financial concepts <p> <li> <li> <p> You have successfully managed multiple products at the same time with different engineering teams <p> <li> <li> <p> You have mentored and trained junior team members and have meaningfully delegated scope to them <p> <li> <li> <p> You navigate high levels of ambiguity getting thrown into a problem with nebulous scope and solutions excites you <p> <li> <li> <p> You know what restaking is and why its important <p> <li> <li> <p> You understand enterprise product management and how to build products for organizationally complex customers <p> <li> <ul> <p> <p> <p> <strong> Benefits and Perks <strong> <p> <ul> <li> <p> Remote first work from anywhere in the US amp CAN <p> <li> <li> <p> Competitive packages with the added opportunity for incentive based compensation <p> <li> <li> <p> Regular inperson company retreats and crosscountry office visit perk <p> <li> <li> <p> 100 paid medical dental and vision premiums for employees <p> <li> <li> <p> Laptop monitor keyboard and mouse setup provided <p> <li> <li> <p> $1000 WFH stipend upon joining <p> <li> <li> <p> $100 per month reimbursement for fitnessrelated expenses <p> <li> <li> <p> Monthly reimbursement for home internet phone and cellular data <p> <li> <li> <p> Unlimited vacation policy <p> <li> <li> <p> 100 paid parental leave of 12 weeks <p> <li> <li> <p> Fertility benefits <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Please note at this time our hiring is reserved for potential employees who are able to work within the contiguous United States and Canada Should you need alternative accommodations please note that in your application <strong> <p> <p> <p> <p> <em> The national pay range for this role is $180000 $195000 plus additional On Target Earnings potential by level and equity in the company Individual compensation will be commensurate with the candidates experience and local cost of labor Our salary ranges are based on paying competitively for a company of our size and industry and are one part of many compensation benefits and other reward opportunities we provide Individual pay rate decisions are based on a number of factors including qualifications for the role experience level skill set and balancing internal equity relative to peers at the company <em> <p> <p> <p> <p> <p> <p> LIRemote <p><p>

Sr. Software Engineer - Backend (Platform)

Company: hims & hers

Location: USA

Posted Apr 17, 2024

<p class=jobDescription> <h3> <strong> About the job <strong> <h3> <p> Hims amp Hers is looking for a Senior Software Engineer to join our Store Backend Platform team to help build a fast reliable and frictionless telemedicine experience The role will focus mainly within our ecommerce and order management platforms in areas such as product product catalog subscriptions pricing and payments building scalable solutions that grow with the company <p> <h3> <strong> Responsibilities <strong> <h3> <ul> <li> <p> Design and build backend services that power our telehealth and ecommerce platforms <p> <li> <li> <p> Collaborate with product managers principal engineers and your team to guide decisions <p> <li> <li> <p> Provide leadership and guidance to internal team members on the implementation of architecture and designs <p> <li> <li> <p> Collaborate lead and deliver crossdomain integration solutions with techniques such as REST and asynchronous design patterns <p> <li> <li> <p> Own feature delivery from solution design to production operation <p> <li> <li> <p> Implement observability monitoring and alerting solutions <p> <li> <li> <p> Contribute to operational excellence through oncall responsibilities which include issue resolution rootcause analysis and code improvements to reduce toil <p> <li> <li> <p> Coach and mentor team members including constructive feedback for code and design reviews <p> <li> <li> <p> Actively participate in retrospectives and help drive continuous improvement in our architecture agile process and team culture <p> <li> <li> <p> Cross functional team collaboration and communication including product and engineering leadership <p> <li> <ul> <h3> <strong> Requirements <strong> <h3> <ul> <li> <p> Bachelor degree in Computer Science or equivalent professional experience <p> <li> <li> <p> 5+ years experience as a software engineer including languages such as Java and Kotlin <p> <li> <li> <p> 3+ years of experience with back end distributed system design development and delivery preferably in an eCommerce environment <p> <li> <li> <p> 3+ years of experience with microservice architectures <p> <li> <li> <p> Experience with Domain Driven Design <p> <li> <li> <p> Experience with design development delivery and management of microservices hosted on Kubernetes and AWS <p> <li> <li> <p> Experience with agile software development and delivery methodologies <p> <li> <li> <p> Proficiency with continuous integrationdelivery including automated unit and integration test strategies <p> <li> <li> <p> Proficiency with Relational Databases PostgreSQL preferred <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <ul> <p> We are focused on building a diverse and inclusive workforce If youre excited about this role but do not meet 100 of the qualifications listed above we encourage you to apply <p> <h3> <strong> Our Benefits there are more but here are some highlights <strong> <h3> <ul> <li> <p> Competitive salary amp equity compensation for fulltime roles <p> <li> <li> <p> Unlimited PTO company holidays and quarterly mental health days <p> <li> <li> <p> Comprehensive health benefits including medical dental amp vision and parental leave <p> <li> <li> <p> Employee Stock Purchase Program ESPP <p> <li> <li> <p> Employee discounts on hims amp hers amp Apostrophe online products <p> <li> <li> <p> 401k benefits with employer matching contribution <p> <li> <li> <p> Offsite team retreats <p> <li> <ul> <p> <em> LIRemote <em> <p> <p> <p><p>

Senior Software Engineer - AI

Company: Synapse International

Location: USA

Posted Apr 17, 2024

<p class=jobDescription> <p> <strong> Senior Software Engineer AI <strong> <p> <p> <p> <p> <strong> Exodus <strong> is in search of an AI sorcerer to lead us into a future of AIpowered operational efficiency As the linchpin of our quest you will wield the power of artificial intelligence to metamorphose our work practices into something magical The chosen one will be an adept ready to conjure AI enchantments to infuse our workflow with their power If you are a master engineer with a penchant for exploring the mystic frontiers of AI technology this is your call to merge the ancient arts with practical ingenuity <p> <p> <p> <p> <strong> What You Will Do <strong> <p> <p> Spearhead AI adoption and integration aimed to enhance developer productivity and organizational efficiency <p> <p> Define a clear AI implementation roadmap evaluate technologies and launch AI solutions <p> <p> Showcase the effectiveness of LLMs in producing functional code andor improving development experience <p> <p> Cultivate an environment of effective communication and collaboration with stakeholders and development teams <p> <p> Monitor and optimize the performance of implemented AI solutions ensuring seamless integration <p> <p> Present progress reports to the executive team highlighting achievements findings and course changes <p> <p> Stay up to date with the latest AI trends and identify solutions to improve operations and productivity <p> <p> <p> <p> <strong> Who You Are <strong> <p> <p> 5+ years of experience in software development demonstrating a deep understanding of the software development lifecycle <p> <p> Passionate about AI continuously engaged with emerging trends and technologies <p> <p> Selfdriven individual capable of leading projects and pioneering innovative solutions <p> <p> Skilled in our tech stack including JavaScript <a class=fontbold underline fontbold underline postingslink href=httpNodejs rel=noopener noreferrer nofollow target=blank> Nodejs <a> React and React Native <p> <p> <p> <p> <strong> A Plus <strong> <p> <p> Proven ability to integrate and ship productionready AIpowered solutions <p> <p> Experience training and refining LLMs to generate highquality and contextaware code <p> <p> Knowledge of security cryptography cryptocurrencies protocol design and implementation <p> <p> <p> <p> <strong> About Exodus <strong> <p> <p> Exodus is a multiasset cryptocurrency wallet with a builtin exchange feature We started our movement in 2015 and have been a distributed team since then Our mission is to help half of the world exit the traditional financial system and move into the crypto financial system by the year 2030 To do that we want to make sure we hire the best of the best people who are intrinsically motivated by what we are trying to achieve and who love what they do professionally <p> <p> <p> <p> <strong> What We Offer <strong> <p> <p> Freedom to work wherever you want whenever you want <p> <p> Building the future Cryptocurrencies lay the foundation for the internet of value the next major wave in application technology and personal finance <p> <p> Collaborative and feedbackdriven culture <p> <p> Opportunity to grow <p> <p> Fair pay no matter where you live along with a competitive benefits package <p> <p> 100 pay in Bitcoin with a buffer to account for price changes and exchange fees <p> <p> All the tools you need to do the job <p> <p> <p> <p> <strong> Benefits <strong> <p> <p> <p> <p> <strong> Health <strong> Most of our health insurance plans are covered 100 for you and covered 50 for your dependents Well also cover dental insurance If you are outside of the United States we will reimburse you up to $500 per month for any medical and dental insurance for you and your dependents <p> <p> <p> <p> <strong> PTO <strong> 30 days of paid time off per year on top of a flexible schedule where you can work <em> wherever <em> and <em> whenever <em> If youre parttime with us youll still receive 15 days of paid time off <p> <p> <p> <p> <strong> Unlimited Bereavement <strong> We will pay you your full salary for the first two weeks for the loss of any immediate family members but we allow you to take all the time you need to grieve outside of that <p> <p> <p> <p> <strong> Parental Leave <strong> 13 weeks of fully paid leave with and a month of flexible work for the primary caregiver 4 weeks of paid leave if you are the childs secondary caregiver <p> <p> <p> <p> <strong> Tax Help <strong> Getting paid in Bitcoin new to you Dont worry We will reimburse you for speaking with a professional tax specialist in your statecountry to make sure everything is taken care of <p> <p> <p> <p> <strong> Perks <strong> Exodus offers a variety of seasonal perks such as coverage for gym memberships and therapy sessions We also offer quarterly Wellness Days We want to make sure all of our employees know they are our priority and give back for your hard work often <p> <p> <p> <p> <strong> Our Hiring Process <strong> <p> <p> To apply wed love to learn more about you Please answer our application questions Submitting a resume is optional <p> <p> <em> Our hiring process consists of several different stages <em> <p> <p> <p> <p> <strong> Recruiter Interview <strong> If we like your initial application expect to schedule an interview with a member of our recruitment team We want to know more about why you want to join our team to make sure this is the right place for you <p> <p> <p> <p> <strong> Assessments <strong> Not every role consists of an assessment but if yours does it will be directly related to the job you apply for <p> <p> <p> <p> <strong> Interview with your future manager <strong> This is to make sure that you are a fit for the role you are applying to and to explore your career history In this interview well learn more about the hard and soft skills you possess to help determine if youd be a good fit for us <p> <p> <p> <p> <strong> Interviews with your future colleagues <strong> We call these focus interviews and they are a time for you to learn more about your role from someone you will closely collaborate with Its also a time for us to see how we align in terms of competencies and expected outcomes of the role <p> <p> <p> <p> <strong> <em> Pay Transparency Notice <em> <strong> <em> Salary and all other total compensation information bonus eligibility and benefits will be discussed in detail during the hiring process <em> <p> <p> Salary Range <p> <p> $150000$200000 USD <p> <p> <p> <p> <p> <p> <p><p>

Frequently Asked Questions

What are the typical salary ranges for Va Medical Center tech positions by seniority?
Junior Software Engineer: $70k–$90k; Mid‑level Engineer: $90k–$120k; Senior Engineer: $120k–$150k; Lead Engineer: $150k–$180k; IT Project Manager: $170k–$210k. Pay scales align with VA salary grades (GS‑11 to GS‑15).
What skills and certifications are required for technology roles at Va Medical Center?
Key skills include Python, Java, SQL, HL7/FHIR, Cerner/Epic integration, and secure coding practices. Certifications such as RHIT, RHIA, CompTIA Security+, CISSP, and Certified Health Data Analyst (CHDA) are highly valued.
Is remote work available for Va Medical Center tech roles?
On‑site presence is required for most EHR and cybersecurity positions due to security protocols. However, data analytics and support roles can be performed remotely via secure VPN, subject to role‑specific security clearances.
What career progression paths exist within Va Medical Center tech teams?
Typical paths move from Technical Support → System Administrator → Senior Engineer → Lead Engineer → Director of IT. Data analysts advance to Senior Analyst → Lead Analyst → Analytics Manager, while project managers progress

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