Passport Issuance Specialist #202

Summary The Senate Sergeant at Arms is seeking a Passport Issuance Specialist. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted. Duties Provides administrative support to the Senate Passport Office. Examines official and tourist passport applications and related materials for stakeholders. Ensures compliance for passport issuance processes, documentation and timeframes. Organizes conference calls and digital video conferences with the Department of State and other US Government agencies. Provides customer service to stakeholders and responds to inquiries and concerns. Processes all payments related to services required. Other duties as assigned. Requirements Conditions of employment For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL. Qualifications Required Work Experience 1-2 years of administrative experience, with some experience in passport issuance related functions. Required Special Skills/ Knowledge As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.  Assigns case work on a continuing basis according to a standardized control system, or other assigned work by providing standing general instructions about timeliness, objectives, and relative priorities. Accountable for tracking and monitoring payments related to services required. Works with the State Department to coordinate the delivery and retrieval of passport applications. Ability to complete Passport Agent training within the first six months of employment. Knowledge of provisions of laws, treaties, rules, and regulations pertaining to birth, identity, and citizenship matters concerning the examination of applications for passports. Knowledge of provisions of State and foreign laws as they apply to such issues as marriage, legitimation, adoption, and child custody. Knowledge of provisions that govern entitlement to diplomatic and official passports on a regular and exceptional basis and knowledge of agreements with other countries as they apply to entitlement to such passports. Knowledge of certain provisions of immigration and naturalization laws and regulations covering legal entry into the United States, residency, and other requirements as they apply to acquiring and retaining U.S. citizenship. Knowledge of the functions, policies, systems, procedures, and processes employed by headquarters and passport offices in the issuance of passports. Ability to work effectively with others. Ability to conduct research and accurately prepare and process a variety of executive reports, records and documents. Ability to effectively interact with staff members representing all levels of the organization, as well as with outside vendors. Ability to communicate both orally and in writing, multi-task and collaborate effectively. Attention to detail is required. Ability to work with customers in a front facing capacity, and work as a team in a fast-paced environment. Ability to operate camera equipment for passport photos. Ability to lift up to 25 lbs. Desired Qualifications Familiarity with, or ability to learn, laws, regulations, and procedures related to birth, identity, citizenship, and passport issuance. Experience reviewing official documentation with a high degree of accuracy and attention to detail. Ability to apply established policies and procedures consistently while exercising sound judgment and discretion. Experience working in a fast-paced, customer-focused environment with competing priorities. Strong written and oral communication skills, with the ability to interact professionally with internal and external stakeholders. Proficiency with Microsoft Office and the ability to learn office-specific systems and applications. Interest in developing subject-matter expertise in passport policy and procedures through formal training and on-the-job experience. Working Conditions Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during government shutdowns, in inclement weather, on holidays, and during late night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted. This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during government shutdowns, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted. Ability to sit, stand, and walk for extended periods. Education High School Diploma/ GED. Additional information The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email [email protected] with “Applicant Accommodation” in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.