Americas IFM Operations Manager

Microsoft's mission is to empower every person and organization on the planet to achieve more. That's what inspires us, drives our work, and pushes us to challenge the status quo every day. At Microsoft, we also work to empower our employees so they can achieve more. We believe we should each find meaning in our work and ensure employees have the freedom and reach to help make a difference in the world.
Microsoft's Finance and Global Workplace Services' (GWS) vision is focused on how business partnership leads to outcomes and how we drive impact. We do this through our core values - People, Prioritization, Partnership, and Protect. Microsoft's Real Estate vision compliments both visions by enabling every person and every organization to achieve more through delivery of connected, accessible, sustainable workplaces in a secure environment. Our global portfolio is comprised of 34 million square feet across 600 buildings in 113 countries. There are over 130K Microsoft employees that call Microsoft their workplace.
The Americas Region portfolio is comprised of 5.5 million sqf., across 22 countries supporting 35K headcount.
Responsible for the management of Integrated Facilities Management operations strategy and execution, supplier relationships management to deliver best value to Microsoft and program management to achieve a high level of employee engagement and meet all operational excellence standards. This individual will partner with GWS functions of Strategy, Transaction Management and Project Management as well as business partners such as IT, Security and HR to ensure successful execution that will translate into measurable year-over-year improvements in employee satisfaction, efficiency, and effectiveness.Responsibilities

• Drive IFM strategic planning in collaboration with regional stakeholders and alignment with portfolio Real Estate strategy, business needs and operational requirements. Ensure successful execution.

• Maintain strong trusted relationships with key business partners to achieve integrated seamless Facilities related projects and service delivery.

• Ensure that IFM outsourcing supplier complies with contractual obligations, scope of work and key performance indicators.

• Ensure that outsourcing supplier staffing models at the account management and local delivery levels are consistent across suppliers and efficient for service delivery.

• Conduct performance evaluation of outsourcing supplier, monitor and track performance. Proactively identify and resolve systemic issues.

• Be a subject matter expert to GWS to facilitate decisions and contribute with recommendations to outsourcing suppliers to improve the design and delivery of GWS services. Promote innovation and continuous improvements.

• Contribute with IFM platform to identify, develop, and implement programs and best practices within the region. Ensure regional perspective is represented and needs are communicated.

• Institutionalize a culture of service excellence by the delivery of "world class" services to the GWS client base in a consistent manner and within approved operating expense budget.

• Partner with Procurement and IFM Global Platform in the development of a multi yr sourcing roadmap, participate in outsourcing supplier selection and lead transitions. Monitor IFM supplier base sourcing.

• Ensure that GWS is in compliance with all statutory and reporting regulations and Microsoft policies and controls. Maintain stringent policies regarding data integrity.

• Oversee successful transitions from transactions and projects to operations.

• Support the annual capital, and operating budgeting and planning process.

Qualifications Required/Minimum Qualifications

• Bachelor's Degree or degree equivalent in Business Administration (BBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 4+ years multinational corporate environment experience
  • OR Master's Degree or degree equivalent in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 2+ years multinational corporate environment experience
  • OR equivalent experience.

Additional or Preferred Qualifications

• Strong pr ogram and project management skills across strategic priorities and initiatives. Ability to apply change management methods as required.

• Ability to analyze problems and opportunities, conclude direction and make critical decisions.

• Strong communications (written and verbal) and presentation skills; proficient in English as well as Spanish preferred (written and spoken).

• A willingness to travel up to 30% of the time

• Ability to collaborate well with cross functional groups and build virtual teams to effectively collaborate with others.

• 5+ years' experience managing corporate real estate and facilities functions.

• 7+ years' experience in business operations management role. Key areas of experience are business planning, stakeholder management, strategic vendor management and management of cross-geographic and cross-team initiatives.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.