Atlassian Senior Engineer

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What We'll Bring:
What We Offer

We aim high - and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions.

Who We Are

A global leader in credit information and information management services, Transunion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Dynamics of the Role

Transunion is looking for a senior lead engineer to help us manage our Atlassian environment including general management duties, migrations, site design, JIRA software support, Confluence support and general Atlassian tool management.

The Team's Focus -

Our Global Tech Services - Atlassian team manages the enterprise Jira, confluence and JSM instances, its development, design and support.

It is responsible for the access, support, and delivery of Atlassian services for more than 13,000 users

We appreciate quick-learning IT professionals with inner drive, a strong work ethic and the desire to grow.

What You'll Bring:

How You Will Contribute

• Design and architect solutions using Jira and Confluence Data Cloud products to meet the needs of an enterprise level organization.
• Develop scalable, high-availability configurations for Jira and Confluence Cloud deployments.
• Install, configure, and maintain Jira and Confluence Cloud products in a distributed environment.
• Perform upgrades, migrations, and troubleshooting tasks for Jira and Confluence Cloud instances.
• Integrate Jira and Confluence Cloud with other systems, tools, and plugins to streamline workflows and enhance functionality.
• Customize Jira and Confluence Cloud to meet specific business needs through workflows, custom fields, permission schemes, and automation.
• Optimize the performance of Jira and Confluence Cloud instances, including database tuning, caching strategies, custom field optimization, service project design, and resource allocation.
• Implement and maintain security best practices for Jira and Confluence Cloud environments, including user access controls, data encryption, and compliance with industry standards.
• Create comprehensive documentation for Jira and Confluence Cloud configurations, processes, and best practices.
• Provide training and knowledge transfer to administrators and end-users on using Jira and Confluence Cloud effectively.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Impact You'll Make:

• Bachelor's degree in either IT, Computer Science, Software Engineering, or 10 years' experience in an IT related field.
• 7+ years of experience in designing, implementing, and administering Jira and Confluence environments, with a focus on Cloud products.
• Experience with large-scale Jira and Confluence deployments, preferably in enterprise environments.
• Proficiency in configuring and troubleshooting Jira and Confluence Cloud instances, including understanding of clustering, load balancing, and disaster recovery.
• Strong understanding of Jira and Confluence APIs, plugins, and scripting languages (e.g., Groovy, JavaScript) for customization and automation.
• In-depth knowledge of Jira and Confluence cloud architectures, features, and best practices.
• Proficiency with Atlassian products ecosystem, including Bitbucket, Bamboo, and Jira Service Management.
• Intermediate level knowledge of AWS and GCP cloud platform and products - nice to have.
• Experience configuring Jira Service Management (JSM) Assets module.

Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We're on an exciting journey and you can be a part of it. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

TransUnion Job Title

Sr Engineer, Applications Development