Benefits Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Benefits team is fundamental to the Stripe experience and enablement directly supporting our global workforce. The Benefits team ensures our offerings are competitive clearly understood and fully compliant with local regulations across 28 countries consistently evolving our benefits strategy to meet the diverse needs of our employees.

The Benefits Program Manager will play a key role in shaping the user experience by owning and driving our comprehensive benefits programs. This person will move beyond day-to-day administration to focus on strategic planning effective communication and continuous improvement of our benefits offerings. This role is ideal for an individual who can think big-picture while also ensuring the successful execution of our benefits strategy.

What you’ll do

Responsibilities

• Program Management & Strategy: Manage the full lifecycle of our benefits and time away programs including market research benchmarking plan design vendor selection and management annual renewal and negotiation communication and administration as well as security review and compliance. Proactively monitor industry trends and regulatory changes to recommend new or enhanced programs that align with our company's goals and total rewards strategy.

• Employee Experience & Communication: Act as a subject matter expert and develop and execute clear engaging communication plans to ensure Stripes understand their benefits options or planned changes.

• Vendor & Partner Management: Serve as the primary point of contact for our leave of absence administrator disability carrier family forming vendor and other wellness related vendors like Forma.  Identify and evaluate potential vendors managing the Request for Proposal (RFP) process in partnership with the procurement team. Regularly assess vendor performance and manage contracts in collaboration with the legal team ensuring compliance with agreements. Hold vendors accountable for delivering high-quality services by clearly communicating expectations and fostering strong partnerships to meet the needs of the organization and its employees.

• Data Analysis & Reporting: Compile analyze and report on key benefits metrics for leadership requests. Communicate effectively with stakeholders and leadership to ensure deep understanding of data needs and narrative behind the data. Regularly monitor and measure program effectiveness using data to inform and present a compelling story to leadership in order to shape future strategy and program changes.

• Cross-Functional Collaboration and Influence: Partner closely with People Partners/Consultants Finance payroll employee relations and Legal teams to ensure a cohesive and compliant approach to our total rewards strategy. Cultivate strong partnerships with key decision makers and leverage expertise in order to Influence decision making and gain stakeholder buy-in when necessary.

• Financial Stewardship: Collaborate with the Finance team to manage the benefits budget and evaluate the ROI of new and existing programs.

• Technology Integration: Leverage our HRIS and benefits administration platform to optimize workflows and enhance reporting capabilities. Partner with People Systems in order to drive key initiatives and projects through to completion.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 5-7 years of experience in a benefits program manager role

• Bachelor’s degree in Human Resources Business Administration or a related field

• Proven experience in employee benefits with a demonstrated ability to manage and improve benefits programs policies and operations using data employee feedback financial analyses and Stripe culture to inform decisions

• Strong understanding and application of federal and state regulations related to employee benefits (e.g. 401(k) Pension Plans ERISA ACA FMLA)

• Experience managing 401(k) and pension plans

• Excellent communication presentation and interpersonal skills

• Analytical mindset with the ability to interpret data and make data-driven decisions.

• Strong project management skills and attention to detail

• Experience working in a fast paced growing environment preferably in a technology company or large scale organization

• Proven ability to be a self-starter capable of driving projects forward independently with minimal guidance while also effectively identifying and escalating issues or seeking feedback when necessary

• Demonstrates strong judgement in decision-making processes ensuring that choices align with company culture and benefits strategy

Preferred qualifications

• Experience with global benefits and managing programs on a global scale

• Ability to influence and negotiate contracts with benefit vendors by leveraging expertise in the benefits space

• Proven track record of managing change initiatives related to benefit programs including successful implementations and offboarding of vendors and systems

• Background in developing and implementing employee benefits communications to different global regions

• Advanced skills in data and analytics and financial forecasting

• Experienced in working in a fast paced high-growth environment