Business Intelligence Analyst (Hybrid - Irvine, CA)

Job Title: Business Intelligence Analyst (hybrid)

Location: US-CA, Irvine

FLSA: Exempt

Job Overview:

This position will have responsibilities of: Business Analyst (40%), Project Management (40%), and the rest in Data Aggregation, Data visualization, Data Analysis, and Continuous Process Improvement. For the Business Analyst piece, the candidate will identify and communicate with users to formulate and produce requirements specification to create process or report/systems-based requirements. The candidate should also have Project Management skills to manage assigned projects. This includes interfacing with project stakeholders, both internally and externally. For the Data side, candidate should be able to create meaningful and useful data driven dashboards that provide key insight to the business. Candidate must be able to see beyond the data to understand its meaning in context with the rest of the enterprise. Successful candidates will have a passion for continuous improvement in all processes and have the ability to understand, analyze and make recommendations to improve efficiency as well as quantify the savings gained from those improvements. This will be a client facing role and will require soft skills such as relation management and negotiation skills to drive tasks to closure in the best interest of the client. This position requires technical problem-solving skills that will be used to understand root cause of issues and find scalable and reliable solutions. Candidate should be self-driven and have the right attitude to solve complex business problems and have excellent communication skills to advise of his/her findings and recommendations.

Job Responsibilities:

• Document detailed business requirements including technical specifications for any given assignment. Leverage user stories and process flows as needed.
• Works dynamically with multiple stakeholders (internally and externally) to coordinate and gather requirements for reporting or project related tasks
• Serve as the liaison between IT and other functional departments on behalf of the client. Additionally, work to effectively communicate business needs to development team.
• Support business functions daily for ad hoc requests (SQL queries, report analysis, etc.)
• Perform system support/administration that includes user support. Troubleshoot issues as they arise and manage users in application/system.
• Manage deployments/monthly activities across multiple development teams
• Analyze existing/new processes and database models to make recommendations on potential process improvements
• Create reports/dashboards with BI tools - MS BI tools, Tableau, Power BI, Looker, etc.
• Build understanding of new technologies and manages implementations as these arise
• Serve as a representative for the company and IT function while in front of the client (internal and external)

Job Requirements:

• Bachelor's degree in IT, Management Information Systems (MIS), Analytics, Business Administration, or related field
• Proficient in MS Outlook, Visio, Excel, PowerPoint, Word
• Proficient in BI Reporting & Visualization tools - Looker, Tableau, Power BI, SSRS, SSIS, etc.
• Experience in SQL queries
• Understanding of the Software Development Life Cycle (SDLC)
• Self-starter
• Excellent analytical and creative problem-solving skills
• Excellent listening, interpersonal, written (email), and oral communication skills
• Project Management experience/skills
• Ability to effectively prioritize and execute tasks while under pressure
• Experience working in a team-oriented, collaborative environment
• Work independently and accomplish tasks with little oversight
• Uses analytical skills to dissect problems and develop viable solution that supports the business needs
• Six Sigma, Lean Six Sigma, Total Quality Management certifications/skills a plus
• Data Science skills a plus
• Data modeling skills a plus
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.