Business Intelligence Data Scientist

Position at NICE CXone

Business Intelligence Data Scientist

Location: Salt Lake City, UT (office based, hybrid work schedule)

At NICE CXone, Business Intelligence Data Scientists serve as subject matter experts on the application of statistics and machine learning in NICE CXone products. Data Scientists conduct research, create internal and external software products, and execute and fine-tune existing methodology.

At NICE CXone, we help our clients improve their customer experience. When customers call in, our Enlighten AI Routing product matches customers with the best representative available. As a Business Intelligence Data Scientist, you will be working on machine learning solutions that identify who the best representative is for a given caller. NICE CXone's vast store of interaction information, including call transcripts and customer behavior data, provides a fruitful dataset for the data science team. This role provides ample opportunity to flex and improve your optimization and customer segmentation skills.

Frankly put, Machine Learning & AI is exploding. That explosion is presenting all kinds of interesting avenues for our business, which is allowing our teams to grow professionally, technically, and personally. This is exciting technology in an exciting space & we want YOU to join us on this adventure. If you want to grow and contribute in ways you didn't expect, contact us today.

ESSENTIAL DUTIES AND RESPONSIBILITIES• Explore high-level, undefined ideas and business problems using structured and unstructured data • Develop product offerings through careful consideration of business value and data analysis • Improve internal processes and tools to increase efficiency• Spur future product innovation• Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources • Analyze, report, and present on findings and behavioral trends • Drive the collection of new data and the refinement of existing data sources

REQUIRED EXPERIENCE AND ABILITIES• 3+ years of data science work experience • Degree with a concentration in a quantitative discipline • Advanced knowledge of statistics• Advanced knowledge with a variety of Machine Learning algorithms• Strong competence in R• Familiarity with relational databases and query languages (e.g. MSSQL)• Strong verbal and written communication skills, listening skills, and effective presentation skills • Ability to impress internal teams and positively influence third-party partners and customers

NICE TO HAVES• Experience in developing and deploying predictive model pipelines• Expertise with Big Data technologies (e.g. PySpark)• Experience with package development• Past participation in a formal research setting• Experience as a part of a software organization

ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world's #1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.