Chief Customer Officer

Position Overview: We are seeking a dynamic and strategic Chief Customer Officer (CCO) to lead our customer-centric initiatives at HubSync. The CCO will be responsible for setting the vision and strategy to enhance customer experience increase retention and drive revenue growth through exceptional service engagement and loyalty.

Key Responsibilities:

• Develop and execute comprehensive customer experience strategies aligned with HubSyncs business goals.

• Lead and oversee the Customer Success Support and Engagement teams to ensure high levels of customer satisfaction.

• Build strong relationships with key clients and partners acting as a trusted advisor.

• Analyze customer feedback metrics and data to identify opportunities for improvement and innovation.

• Collaborate with Sales Marketing Product and Technical teams to ensure a seamless customer journey.

• Advocate for the customer internally fostering a customer-first culture throughout the organization.

• Monitor industry trends and competitive landscape to keep HubSync ahead in customer service excellence.

• Drive initiatives to increase customer retention lifetime value and advocacy.

Qualifications:

• Proven experience in a senior customer-facing leadership role such as VP or CCO ideally within SaaS or technology industries.

• Strong strategic thinking and problem-solving skills with a focus on customer-centric solutions.

• Exceptional leadership and communication skills with the ability to influence across all levels of the organization.

• Data-driven mindset with proficiency in CRM analytics tools and customer feedback systems.

• Demonstrated success in scaling customer success teams and improving client retention and satisfaction metrics.

• Bachelors degree in Business Marketing or related field; MBA preferred