Introduction
- End User Solutions engineer will interact with our business partners and external vendors to enable the best solution for the enterprise needs for Virtual Desktop Application Streaming Printing and Imaging Services.
- In this position we help our users understand the solution that best fits their needs. For example Help Desk users Support teams and Customer Service Call center have different requirements than Developers External Contractors and users that need access to a limited number of applications.
- Solutions Engineer will lead projects to deploy new capabilities reuse artifacts and create reference architecture documents
In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
- Define implement and deliver new capabilities and features for AWS Workspaces VMware VDI and App streaming services from Citrix VMware AWS and other solutions supported by the company.
- Engage with our users to understand their requirements to implement or enhance the Virtual Desktop or Application Streaming solution that best fits their needs.
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- Provide reports on systems availability monitoring and performance.
- Educate our users leaders and sponsors on the solution that best fits their financial model.
- Write articles and participate in publications and forums where information is shared to our leaders and users about new features enhancements or scheduled and unplanned service interruptions.
- Develop technical documentation for support organization to follow in troubleshooting incidents related to Virtual Desktop App streaming Printing platform and other End User platforms at the company.
- Writing documentation presentations for leadership and informative articles.
Required education
Bachelor's Degree
Required technical and professional expertise
Citrix Cloud Engineer
AWS End User Products skills – (Workspaces and AppStream)
User Authentication
Programing skills scripting
Preferred technical and professional experience
o Windows
o VMware
o Linux administration