Claims Director - Commercial Transportation

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs insurance technology providers and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting we can’t wait to meet you.

About the role

As a Director of Commercial Transportation Claims at Reserv you will be responsible for a team of Claims Professionals  overseeing a wide variety of Commercial Transportation claims including but not limited to Trucking Garage Keeper Specialty Vehicle Rideshare/TNC and Delivery claims. We want your background and experience to drive operational effectiveness with a focus on leveraging technology and analytics to improve efficiency and performance in the Commercial Transportation space. In this role you will play a critical part in working with your team customers and clients to ensure high-quality standards are maintained while adhering to regulatory requirements and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of state and federal transportation rules and regulations ideally with experience managing or handling large complex claims portfolios.

Who you are

• Highly motivated and growth-oriented

• Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims including coverage and litigation.

• Experienced in reviewing and analyzing contracts

• Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics

• Passionate claims professional who cares about their team the customer and their experience

• Empathetic leader. You exercise empathy and patience towards everyone you interact with

• Sense of urgency - at all times. That does not mean working at all hours

• Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems

• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.

• Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture

• Anti-status quo. You don’t just wish things were done differently you action on it

• Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process

• And did we mention a sense of humor. Claims are hard enough as it is.

What we need

We need you to do all the things typical to the role:

• Manage a unit of Commercial Transportation claims professionals at the management and desk level.

• Be consistently dependable in achieving or exceeding goals and overcoming obstacles

• Implement and maintain best practices for claims handling including: claim intake investigation evaluation settlement and recovery

• Monitor and analyze claims data to identify trends patterns and areas for process improvement

• Align team with client and customer expectations of the claims process

• Serve as a resource for escalated claims

• Responsible for accuracy and adequacy of all aspects of claim reserving

• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements

• Foster a positive work environment promote teamwork and encourage professional growth and development

• Execute on performance management; attract hire retain and provide high level of training

• Collaborate with internal teams such as Account Management Compliance and Claim Operations to resolve complex or escalated claims-related issues

• Establish and maintain strong relationships with external stakeholders including policyholders agents brokers and legal representatives

• Prepare and present comprehensive claims reports metrics and analysis to clients and customers; advise clients on claim trends and loss mitigation

Requirements

• Bachelor's degree in insurance business administration or a related field; relevant certifications (e.g. CPCU AIC) as well as a JD are a plus

• 10+ years in insurance claims management experience in Commercial Transportation

• Minimum of 5 years of experience concentrated in commercial claims ideally with:

• 5+ years management experience with preference for experience managing in a remote environment

• 5+ years of detailed coverage analysis and policy interpretation is a plus

• Active home state adjusters license

• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes

• Demonstrated commitment to quality accuracy and attention to detail

• Integrity ethics and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage vision & dental

• 401(k) retirement plan with employer matching

• Competitive PTO policy – we want our employees fresh healthy happy and energized!

• Generous family leave policy

• Work from anywhere to facilitate your work life balance paired with frequent regular corporate retreats to build team cohesion reinforce culture and have fun

• Apple laptop large second monitor and other quality-of-life equipment you may want. Technology is something that should make your life easier not harder!

Additionally we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role

• Work toward reducing and eliminating all the administrative work from an adjuster role

• Foster a culture of empathy transparency and empowerment in a remote-first environment

At Reserv we value diversity in backgrounds perspectives and life experiences and believe that diversity in viewpoints and critical thinking drives innovation first-principles thinking and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role we would love to hear from you!