Client Happiness Servicing Associate

The Client Happiness Servicing Associate position will report to the Servicing Manager Client Happiness.

As the Client Happiness Servicing Associate you will:

• Act as a professional brand ambassador by promptly responding to client inquiries via chat email SMS or phone. Provide accurate information resolve concerns and offer repayment guidance with empathy and clarity.

• Identify and proactively promote and cross-sell company products to eligible customers during servicing calls contributing to overall business growth targets.

• Assist clients with payment arrangements and commitments. Encourage on-time payments explain available relief options and guide customers through necessary documentation and follow-ups.

• Collaborate with internal teams to address client needs. Educate customers on loan processes repayment options and company products - promoting additional offerings during service interactions when appropriate.

• Maintain clear and professional records in client systems. Research inquiries using internal/external tools and coordinate with other departments for timely and effective resolution.

About You:

• At least 1 year of experience in customer service sales or collections; strong verbal and written communication with a focus on de-escalation client resolution and professional conduct.

• Tech-savvy (MAC preferred) with ability to perform basic math calculations for loan support and navigate business systems efficiently.

• Demonstrated ability to listen actively solve problems creatively manage high call volumes under pressure and work effectively both independently and within cross-functional teams.

Even Better:

• Experience in student lending banking or financial aid industries

• Background in call center environments or exposure to sales and/or account management roles

• Familiarity with loan processing and/or underwriting procedures

Where:

• This role will be based in the US.

Note: This role has a firm start date of January 12 2026 due to training schedules.

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