Client Manager

TrueAccord is seeking a Client Manager to join our growing team. This position serves a critical function for TrueAccord as you are responsible for managing the relationship with our most important clients which include some of the world’s largest financial institutions. This team serves as a strategic business partner to our clients facilitating not just their happiness but on-going success in working with TrueAccord. We are seeking ambitious candidates who are excited about the opportunity to help grow the team and step into leadership responsibilities.

What You'll Do:

• Exceed clients needs through proactive account management diligent communication and proactive execution

• Drive and implement scalable processes / procedures within the department

• Manage the feedback loop which ensures our clients’ priorities are understood and influence the company’s decision

• Identify and drive improvements related to processes such as account workflow forecasting controls and client performance

• Drive relationship management communications and overall success for TrueAccord’s enterprise clients

• Ensure clients grow their business with TrueAccord by focusing on optimizing strategies building the necessary process and controls and helping them understand the nature of digital collections as a service

• Identify and foster opportunities to grow the relationship and upsell our services

• Interpret data and insights from TrueAccord’s services to provide consultative guidance to clients

• Create and deliver regular business reviews with clients to demonstrate the value they are receiving from working with TrueAccord

• Fully understand your client’s business model strategic objectives and policies and procedures related to the work we do for them

• Provide leadership and oversight for the account placement / inventory management process

• Proactively track and report on key performance metrics

• Coach and mentor junior team members

Who You Are:

• Bachelor’s degree or equivalent relevant experience

• Experience working in a client management/customer service type role preferably in the collections industry

• Demonstrable experience engaging clients as stakeholders on business relationships.

• Strong sense of accountability for job function and expectations

• Demonstrates the required competency to drive internal projects (build out of documentation implementation of tools etc.)

• Must demonstrate collaboration within the team and across the organization

• Professional temperament and excellent interpersonal skills.

• Ability to translate data into business insights

• Awesome communication presentation and problem solving abilities

How You Can Stand Out:

• Experience in end to end consumer lending and debt collection is strongly desired. This can include direct management of a collection function involvement in collection analytics and reporting risk management experience in a credit granting or collection client/account management in a collection business vendor management or other related experience

$100000 - $135000 a year